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Acuitas 3 OmniChannel Edition

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Overview

Acuitas 3 OmniChannel Edition 2026: Benefits, Features & Pricing

Wondering if Acuitas 3 OmniChannel Edition is right for your practice?

Our Optometry Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Acuitas 3 OmniChannel Edition
Acuitas 3 OmniChannel Edition
4.4
(12)

Pricing

Pricing available upon request

About Acuitas 3 OmniChannel Edition

Acuitas 3 is the next generation of practice management software for the eyecare industry. From independent locations to hundreds, Acuitas 3 is configurable to support your business needs. Removing the need for multiple vendors, Acuitas 3 enables your practice to thrive using a single platform. From patient records to eye exam workflows and equipment integrations, to stock management, in-depth analytics powered by Microsoft and beyond, Acuitas 3 gives your optical practice the competitive edge.

As an omnichannel solution, Acuitas 3 enables your optical business to provide a consistent online and in-person patient experience across all channels. A single view of the customer. A single view of your business. A unified framework that allows appointment booking, purchasing, payment, communication and interaction online or in-store.

Acuitas 3 is a modular application, with the option to expand on existing eyecare software functionality as your optical business grows, e.g. adding the advanced CRM module for enhanced patient communication capabilities. Software is not one size fits all, Acuitas 3 evolves with your business.

Key Features:

Diary
Seamlessly unite in-store and online ap...

pointment bookings in a single, centralised platform. Clinical Records Secure patient records powered by intuitive patient search and data validation. Eye Exams Configurable workflows with tailored options based on a patients visit type Recall & Marketing Automated recalls and extensive marketing capabilities across multiple channels Dispensing Intuitive validated dispensing for reduced remakes and an elevated patient journey Power BI Reporting & Analytics Customisable KPI tracking through dashboards complete with drill-down capabilities Stock Management Real-time management of inventory across the business, enhancing accuracy and cost efficiency eCommerce Synced product catalogues across online and in practice sales for a streamlined purchase experience. Integrations Integration with clinical equipment, enabling retrieval of multiple readings within a single click What Acuitas 3 Means for Your Practice: Security Acuitas 3 is backed by ISO-certified security practices and SOC 2 Type 2 accreditation in addition to HIPAA and GDPR compliancy.

Acuitas 3 OmniChannel Edition Screenshots

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Acuitas 3 OmniChannel Edition Pricing and Plans

Free Trial
Free Version
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Acuitas 3 OmniChannel Edition Features

  • Popular features found in Optometry
    Appointment Management
    Charting
    Claims Management
    E-Prescribing
    HIPAA Compliant
    Insurance Management
    Recall Tracking
    Reminders
    Self Service Portal
    SOAP notes
  • More features of Acuitas 3 OmniChannel Edition
    Communication Management
    Customizable Forms
    Customizable Templates
    Data Import/Export
    Electronic Payments
    Email Reminders
    EMR/EHR
    Forms Management
    For Ophthalmologists
    For Optometrists
    Inventory Management
    Medication Management
    Multi-Location
    Patient Records Management
    Practice Management
    Records Management
    Reporting & Statistics
    Revenue Management
    Scheduling
    SMS Messaging
    Third-Party Integrations
    Workflow Management

Acuitas 3 OmniChannel Edition Integrations

Sage Accounting
Sage Accounting

Acuitas 3 OmniChannel Edition User Reviews

Overall Rating

4.4

Ratings Breakdown

5

42%

4

58%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.3

Functionality

4.4

Have you used Acuitas 3 OmniChannel Edition and would like to share your experience with others?

FH

Faraz H.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Reviewed February 2026

Asda conference

4

I like using it it flows well I like using it it flows well I like using it it flows well I like using it it flows well

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
The reports it provides and clinic utilisation The reports it provides and clinic utilisation The reports it provides and clinic utilisation
Cons:
Not integrated with pcse Not integrated with pcse Not integrated with pcse Not integrated with pcse

Reasons for switching to Acuitas 3 OmniChannel Edition

Company switched over Company switched over Company switched over

Read More

BE

Beth E.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Reviewed February 2026

Good system

4

Good and easy to use. Feedback very positive and good to train people with, very easy to use and good user interface

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Ease of use, easy to train and set up new colleagues on the system, very user friendly interFace. Highly recommend
Cons:
Lagging issues and connectivity. Slow to connect and update with pretest equipment and uploading document

Reasons for switching to Acuitas 3 OmniChannel Edition

Company change over, contrac Expired and switched

Read More

RK

Rosemary K.

Verified reviewer

Medical Devices

51-200 employees

Used daily for less than 2 years

Reviewed February 2026

Ok, still room for improvements

4

Ok. Some great things and some frustrating. Not seeing previous history and symptoms as above. Lots of crashes

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Ability to write free notes and dashboard. Previous spec history generation and cl history. Copy across health history
Cons:
Buggy. Crashes. I’d like to be able to see previous history and symptoms from other visits… if driver etc

Reasons for switching to Acuitas 3 OmniChannel Edition

Asda did wanted a personalised experience

Read More

MA

Mudasir A.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Reviewed February 2026

Excellent and easy to use

5

Excellent makes testing smoother. Really like that I can complete a contact lens and eye exam appointment in one visit

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
5
Functionality
icon
Pros:
Very easy to use. Straight forward interface. Copy and paste prev medical history. Easy booking of appointments
Cons:
Few glitches aWhen we started to use the software. Highly dependant on internet connection so occasional downtime

Reasons for switching to Acuitas 3 OmniChannel Edition

Asda decision. As contract was up for renewal

Read More

DP

Darren P.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed February 2026

Acuitas 3 review

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Omnichannel hosting of information and ability for customers to interact with the business through multi channels
Cons:
Reporting is slow and difficult to use and doesn’t always render reports. Dashboards don’t always load accurately.

Reasons for switching to Acuitas 3 OmniChannel Edition

Improved offering from acuitas 3 versus optix

Read More

HS

Himali S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Reviewed February 2026

Improved clinic flow

5

It’s improved significantly in the past three years and is better than competitors I love how I can also copy ,y own notes from previous visits

Ratings Breakdown

5
Ease of use
5
Value for money
4
Customer support
5
Functionality
icon
Pros:
It’s now bringing up previous medical and ocular history which makes life easier it also means you can have more meaningful conversations with patients
Cons:
It still sometimes crashes and bubbles at you which can slow clinics down and can be frustrating at times

Reasons for switching to Acuitas 3 OmniChannel Edition

Ha made the switch not me but glad we did

Read More

MK

Muhammad K.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Reviewed February 2026

Efficient and easy to use

5

Very happy overall. Is efficient, and easy to use. Can find what you need to quickly. I like the fact the system has improved with updates over time.

Ratings Breakdown

5
Ease of use
5
Customer support
5
Functionality
icon
Pros:
Easy interface, quick to process. Easy to see previous history and previous ocular examination. Recall easy to apply also.
Cons:
Initially there were lots of teething problems, lots of glitches. Occasionally system can have periods of slow moments, with a constant loading sign.

Read More

SR

Sylwia R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed February 2026

Overall a good product

4

Mostly happy, many useful features (or potential features and applications) does require some improvement but has the potential to be great

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Customisation of the product and ongoing support from the developer team, ability to send out pre-set txts and ad hoc ones
Cons:
It crashes at times, unresponsive, currently not link to online ordering nor online platforms ( egos in Scotland)

Read More

SP

Safwaan P.

Verified reviewer

Alternative Medicine

51-200 employees

Used daily for less than 12 months

Reviewed February 2026

Good function

4

Good experience so far awaiting gos integration for further streamlining, good communication with dispe,sing and team

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Access is easy for practionaers and hi is easy for colleagues, Good access for dispensing and contact le ses
Cons:
Crashes with updates and when internet down can affect clinic and flow of the day. Three dots when crashes

Read More

IT

Imran T.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 6 months

Reviewed February 2026

Getting better

5

Getting slowly better with each upgrade not buffering as much as before and the new update where meds general health info is pre populated

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Informative intuitive getting more used t the layout. New updates are helping to us3 the system so improving
Cons:
Would like it if there was more copy and paste functions as it’s easier if you can drag in old data in

Read More

Showing 1 - 10 of 12 Reviews
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