Natterbox 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Natterbox

4.1

(22)

Pricing

Starting at $52.00 per month

About Natterbox

Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that has enabled 1000s of businesses worldwide to transform their voice communication and the way they interact with customers. Today’s innovative, global businesses like Alo Yoga, Berkshire Hathaway Group, TGI Fridays and Virgin Wines rely on Natterbox to make data-driven decisions and deliver outstanding customer service.

Natterbox Screenshots

Natterbox Pricing and Plans

Starting price: $52.00 per month

Free Trial

Free Version

Basic

$52.00

per user, per month

No plan information available

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Natterbox Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Natterbox
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Screening
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Campaign Analytics
Campaign Management
Communication Management
Computer Telephony Integration
Contact Database
Conversion Tracking
Customer History
Customizable Caller ID
Customizable Reports
Data Import/Export
Employee Directory
For Cloud Phone Systems
Inbound Call Center
Interaction Tracking
Keyword Tracking
Lead Capture
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Phone Key Input
Predictive Dialer
Purchasing & Receiving
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Ring Groups
ROI Tracking
Role-Based Permissions
Sentiment Analysis
SIP Trunking
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Video Conferencing
Virtual Call Center
Virtual Extensions
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Natterbox Integrations

Salesforce Service Cloud

Salesforce Sales Cloud

Salesforce Platform

Natterbox User Reviews

Overall Rating

4.1

Ratings Breakdown

27%

55%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.1

Customer support

4.0

Functionality

4.0

Have you used Natterbox and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Reviewed August 2021

Moving from Copper to the Cloud

The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come.

Cons:

The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper & tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case.

Andrew R.

Verified reviewer

Machinery

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

Best of Breed Technology

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is extremely flexible and is able to integrate extremely well with salesforce.

Cons:

The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Reasons for switching to Natterbox

Improved flexibility and ability to scale for growth.

Richa K.

Verified reviewer

Capital Markets

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Easy integration great for calling and monitoring, sometimes has bugs

Overall 90% of the time reliable, occasionally plays up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings.

Cons:

Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset.

Jonathan B.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Natterbox, good software to have for calls/sales

Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing! But that is not to say, that this crashes and errors actually are rare, so I am happy overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with Salesforce, the scheduling for future calls, and real time tracking

Cons:

It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad.

Jean-Pierre S.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

JP's review

Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc.

Cons:

- Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue

Brett H.

Verified reviewer

Food Production

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Evolving with a customers needs

Overall - OK. I found that Natterbox waited for us to identify and raise issues - the promise was that Natterbox would identify issues before us and notify us of gaps that they saw - even if they were not issues within Natterbox control. We were promised that Natterbox would monitor - flag and suggest resolution for issues that impacted their solution. This doesn't happen. Where is the KPI's - if the system isn't performing - we shouldn't be "its not our fault" - fix the problem not the blame...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are centric to SalesForce in managing our resources. NB as native in SF provides the ability to remove the finger pointing between previous CTI platforms that typically identified any faults as someone else's error and made resolution slow or at times non existent. We want a platform that makes us future proof - allows us to grow and keep pace with what's available and that can change with our needs. We want a platform that helps us lead organisational change - not be hindered by legacy systems. We want to be able to leverage SF and collaboration with customers, all our remote teams and our customers customers.

Cons:

It still feels like a "proto-type" - too much promised and not enough rigour around identifying issues. The start up was quick - but unidentified issues were not resolved quickly. Working with our IT team to understand bandwidth, server routings and unintended consequence should be improved.

Reasons for choosing Natterbox

SalesForce Native

Reasons for switching to Natterbox

Noble is in my view a legacy system - it would not take on a journey of evolution.

Niall B.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

Natterbox

Very good. The Natterbox team, at all levels, took the time to understand our challenges and just rolled up their sleeves and pitched in until such time as the product was bedded in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were in a situation where we had just implemented a new instance of Salesforce and we also had to move all of our people to WFH. At the time we had an on-premise call distribution system. Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce. Also, the tool that supports the routing engine is quite intuitive and allowed us to refine our call segmentation/ paths very quickly

Cons:

The reporting suite does require a bit of time to learn albeit the out of the box reporting will certainly be sufficient for 'day 1'.

Reasons for choosing Natterbox

Ease of integration with Salesforce

alan w.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Natterbox Review after 2 years of usage

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use, connect globally to most counties

Cons:

Phone calls not connecting to clients (Sometimes needs to dial twice to insure 1st call was not a miss dial) Phone call quality to counties, such as Sri Lanka, India, Pakistan or countries that does not have good communicate infrastructure can be poor. Call loops, sometimes on rare occasions when speaking to clients, the line will drop? and it would be a loop like the client had started over, but its like a recording of client was saying at the start. Phone numbers used marked as spam on clients calls when they are using Andriod

Andrejs J.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Natterbox day-to-day use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is easy to work with and completely replaces having a physical phone on your desk experience

Cons:

Software is market specific, so small markets like Latvia doesn't support all of the features that could be potential for business, but this is area what could be improved.

Jukka H.

Verified reviewer

Biotechnology

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2021

Does what it promises