BugHerd 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BugHerd

4.7

(65)

Pricing

Starting at $50.00 per month

About BugHerd

It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd.

There's no need for clients to set up an account or login. They're just sent a link and they can start providing feedback immediately. The simply point, click and pin their feedback to the exact spot on a web page where the issue occurs. They can provide feedback via simple comments, annotated screenshots, video recording and they can even attach a document in order to provide more detailed information.

BugHerd automatically grabs a screenshot, as well as user technical details so there's no need for any back and forth chasing down the extra information

Every piece of feedback is automatically turned into a task for your team to track and action.

If you're already using a project management tool, you can integrate BugHerd into your existing workflow, and send tasks there with one click.

BugHerd integrates with Asana, ClickUp, Trello, monday.com, Jira, Slack, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites.

Try BugHerd free today with a 7-day trial.

BugHerd Screenshots

BugHerd Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Standard

$50.00

flat rate, per month

Plan includes:

10 GB Storage
Annotating Screenshots
Github
Public Feedback Widget
Screenshots
Slack
Unlimited Guests
Unlimited Projects
Zapier
Integrations

Studio

$80.00

flat rate, per month

Plan includes:

Annotating Screenshots
Custom Branding/Logo
Github
Guests See Other Guest Feedback
Member Only Commenting
Public Feedback Widget
Screenshots
Screenshots (Requiring Browser Extension)
Slack
Unlimited Guests

Premium

$150.00

flat rate, per month

Plan includes:

50 GB Storage
Unlimited Projects
Unlimited Guests
Unlimited integrations
Pin drop annotations
Screenshots
Video feedback capture
Automatic capture of user tech info
In-built Kanban task board
Custom Branding/Logo

Custom

Pricing available upon request

Plan includes:

150 GB Storage
Dedicated Success Manager
Secure single sign-on (SSO)
Onboarding and training support
Unlimited Projects
Unlimited Guests
Unlimited integrations
Pin drop annotations
Screenshots
Video feedback capture

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BugHerd Features

Popular features found in Task Management
Assignment Management
Collaboration Tools
Commenting/Notes
Deadline Management
Dependency Tracking
Prioritization
Project Tracking
Resource Management
Task Editing
Time Tracking
To-Do List
Workflow Management
More features of BugHerd
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Annotations
API
Audit Trail
Backlog Management
Bug/Issue Capture
Bug Tracking
Configurable Workflow
Drag & Drop
Email-to-Task Conversion
Feedback Management
For Small Businesses
Issue Management
Issue Tracking
Kanban Board
@mentions
Multiple Projects
Progress Tracking
Project Management
Reporting/Project Tracking
Status Tracking
Tagging
Task Board View
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Third-Party Integrations
Ticket Management
Web-based Deployment

BugHerd Integrations

Accelo

Avaza

Dasheroo

Geckoboard

Zoho Projects

GitLab

See all 79 integrations

BugHerd User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

28%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.4

Lee G.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for more than 2 years

Review source

Reviewed April 2020

Best tool for web design

I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy of use and ability to tag the specific spot that needs correcting on websites.

Cons:

Sometimes the email notifications don't notify you of new bugs on the site.

Vendor Response

Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback.

Replied April 2020

Elliott R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

An essential tool for serious project management

This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

Cons:

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

Reasons for switching to BugHerd

Other products just don’t meet my needs

Vendor Response

Hi Elliott, You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.

Replied July 2021

Phillip Q.

Verified reviewer

Graphic Design

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Nice UI. Not compatible with responsive websites, however

Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Cons:

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Fast bug tracking for bulk bugs, with slow development of new features

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Cons:

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Vendor Response

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

Replied December 2019

Dana B.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Reviewed October 2023

BugHerd has helped managing multiple website issues in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites.

Cons:

Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it.

Vendor Response

Thanks Dana for the fabulous review, glad to hear you and the team find it so easy. Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly. Cheers, Merrin

Replied October 2023

Katie G.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed April 2017

Great software that makes the website revision process a breeze

Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and SO helpful with screenshots for easy bug

Cons:

Have to sign up individually and have to download the program for each website used

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used other for less than 12 months

Review source

Reviewed December 2019

Amazing feedback tool

We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Cons:

As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

Vendor Response

Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients!

Replied December 2019

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2019

BugHerd makes it easy to QA

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BugHerd is very easy to jump in, understand your need and help you document swiftly. I've used it on both small and large teams and truly enjoy the interface of the product. It doesn't take up too much space either which can sometimes distract you from seeing the full view/frame at any point.

Cons:

Can't think of anything that distracts me that much about BugHerd, and I think that is a good thing. :)

Vendor Response

Thank you for jumping in and leaving a review ! The team is stoked to hear that BugHerd makes your QA process easier.

Replied August 2019

Verified

Reviewer

Internet

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Great for getting feedback from users.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Very simple to use. We have a number of young people that can help us with testing when we use this product.

Cons:

Pricing is a bit high, but they don't really have competition, so it makes sense.

Verified

Reviewer

Internet

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2018

Fantastic QA reporting and tracking tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are many great things about Bugherd! - Ticket QA items directly in the browser while view the application in question - Tickets automatically populate reproduction environments and provide screenshots - Tickets are automatically sorted into a board, where users can begin working on them

Cons:

- There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything). - Integrating bugherd with other project management tools would be extremely valuable.

Showing 1 - 10 of 65 Reviews

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