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VSight Remote

Overview

VSight Remote 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

VSight Remote
VSight Remote
4.7
(20)

Pricing

Starting at $240.00 per month

About VSight Remote

VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams and remote experts, solving key challenges like downtime, skill gaps, and high operational costs. With AI-driven features and augmented reality (AR) remote assistance, VSight streamlines operations across industries, boosting productivity and enhancing decision-making.

Solutions and Benefits

•	Minimized Downtime: VSight’s AR-powered remote assistance allows on-site teams to connect instantly with remote experts, resolving issues in real time and keeping workflows smooth by reducing costly delays.

•	Cost Savings & Reduced Travel: Traditional support requires on-site visits, which are costly and slow. VSight’s augmented reality remote assistance eliminates this need, enabling remote experts to assist through AR, cutting travel costs and speeding up responses.

•	Knowledge Transfer and Training: In industries where skill gaps impact productivity, VSight’s augmented reality for remote training offers step-by-step guidance, ensuring accurate task completion and helping field workers develop skills on the job.

•	Data Security and Compliance: VSight prioritizes secur...
ity, with ISO 27001 compliance, GDPR, and CCPA adherence. Encrypted data transmission and secure access protocols make it suitable for industries with stringent data requirements. • Device Compatibility: Designed for varied operational needs, VSight works across smart glasses, mobile devices, and tablets, enabling teams to use augmented reality for remote service and maintenance training in diverse settings. • Seamless Integration: Supporting SCIM, OAuth, and integration with CRM, ERP, and other tools, VSight aligns with enterprise workflows, improving data flow and efficiency with real-time synchronization. Industry Applications VSight Remote meets the demands of sectors requiring constant operation and immediate support, including Manufacturing, Energy, Field Services, Automotive, Maintenance & Repair (MRO), Mining, Utilities, Telecom, Construction, Insurance, Healthcare, HVAC, Real Estate, and more. AI and AR-driven remote assistance addresses industry-specific needs, empowering teams to perform accurately and efficiently: • Field Services Augmented Reality: Remote experts guide technicians in diagnostics, repairs, and maintenance, ensuring quick, precise solutions where minimal downtime is critical. • Maintenance and Repair Using AR: VSight’s AR-based remote assistance allows on-site teams to access expert guidance for complex tasks, reducing downtime and ensuring precision. • Remote Training and Support with AR: Interactive, real-time support enables continuous training, bridging skill gaps and aligning teams with up-to-date protocols. Designed for Today’s Challenges VSight’s intuitive interface, extensive training resources, and user-driven support simplify adoption for teams, regardless of technical experience. This augmented reality remote assistance solution empowers teams to work more effectively, respond quickly to on-site issues, and maintain high standards of security with seamless workflow integration. With VSight Remote, industries gain an adaptable, efficient, and secure platform to tackle modern challenges and elevate productivity across operations.

VSight Remote Screenshots

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VSight Remote Pricing and Plans

Starting price: $240.00 per month
Free Trial
Free Version

AR Remote Assistance

$240.00

per month

No plan information available

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    VSight Remote Features

    • Popular features found in Customer Support
      CRM
      Email Management
      Knowledge Base Management
      Live Chat
      Service Level Agreement (SLA) Management
    • More features of VSight Remote
      3D Objects
      Access Controls/Permissions
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      Annotations
      API
      Application Management
      Chat/Messaging
      Collaboration Tools
      Communication Management
      Cross-Device Publishing
      Customizable Branding
      Customizable Fields
      Customizable Reports
      Diagnostic Tools
      Drag & Drop
      Feedback Management
      File Sharing
      File Transfer
      For Sales/Marketing
      For Training/Education
      Image Library
      Multi-Channel Communication
      Multimedia Support
      Multiple Format Support
      Multiple User Accounts
      Real-Time Analytics
      Real-Time Chat
      Real-Time Data
      Real-Time Monitoring
      Real-Time Updates
      Real World Backdrop
      Remote Access/Control
      Remote Monitoring & Management
      Remote Update/Installation
      Reporting/Analytics
      Reporting & Statistics
      Role-Based Permissions
      Screen Sharing
      Search/Filter
      Self Service Portal
      Session Recording
      Session Transfer
      Single Sign On
      SSL Security
      Summary Reports
      Support Ticket Management
      Tagging
      Third-Party Integrations
      Two-Factor Authentication
      Two-Way Audio & Video
      Unattended Access
      Usage Tracking/Analytics
      User Management
      Video Call Recording
      Video Conferencing
      Video Streaming
      Video Support
      Widgets
      Workflow Management

    VSight Remote Integrations

    Microsoft Azure
    Microsoft Azure
    Microsoft Entra ID
    Microsoft Entra ID
    Salesforce Field Service
    Salesforce Field Service
    Microsoft Outlook
    Microsoft Outlook
    SAP Field Service Management
    SAP Field Service Management
    Azure Blob Storage
    Azure Blob Storage

    See all 18 integrations

    VSight Remote User Reviews

    Overall Rating

    4.7

    Ratings Breakdown

    5

    65%

    4

    35%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    4.6

    Customer support

    4.8

    Functionality

    4.7

    Have you used VSight Remote and would like to share your experience with others?

    GN

    Gerald N.

    Verified reviewer

    Automotive

    1001-5000 employees

    Used monthly for less than 2 years

    Review source

    Reviewed November 2024

    Emerging technology

    4

    Out biggest issue is adoption, mainly due to the limited usability within customer facilities

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Vsight is very responsive as a company and easy to work with.
    Cons:
    The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal.

    Reasons for choosing VSight Remote

    Another division uses this product. Pricing was fair compared to others

    Read More

    LG

    Louis G.

    Verified reviewer

    Electrical/ Electronic Manufacturing

    11-50 employees

    Used weekly for less than 12 months

    Review source

    Reviewed April 2021

    Vsight saved our overseas technical support!

    5

    When collaborating with overseas partners for technical intervention, there's often a challenge with getting a sense of the actual situation. VSight has made it possible with AR features and high resolution photo sharing with annotations.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes.
    Cons:
    None. This application met our every needs for remote technical support.

    Reasons for switching to VSight Remote

    Video calls can't fulfill the needs of understanding the situation on site remotely.

    Read More

    BW

    Benjamin W.

    Verified reviewer

    Machinery

    1001-5000 employees

    Used monthly for more than 2 years

    Review source

    Reviewed November 2024

    Good product and Good Service

    4

    Good and reliable System with many usefull functionalities

    Ratings Breakdown

    5
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Easy to be used Many functions Good Sales service
    Cons:
    Augmented Mode does not work very well High Energy consumption on mobile device

    Reasons for choosing VSight Remote

    Good Funktionalität and Good Sales Support

    Read More

    BA

    Boran A.

    Verified reviewer

    Facilities Services

    2-10 employees

    Used daily for less than 2 years

    Reviewed November 2024

    AR Remote Assistance

    5

    We are happy with overall experience. We will see if there will be AI features and will decide.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    - The application performs exceptionally well in all scenarios. - It offers a comprehensive range of integration options. - It genuinely provides augmented reality functionality.
    Cons:
    Before purchasing, we asked for a trial and that period could be more than 14 days.

    Read More

    SR

    Stephane R.

    Verified reviewer

    Machinery

    201-500 employees

    Used weekly for less than 2 years

    Review source

    Reviewed November 2024

    Feedback from Aisa Automation Industrielle SA

    4

    In general very good, with some negative experiences as stated above.

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents.
    Cons:
    Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself...

    Read More

    AD

    Ademilson D.

    Verified reviewer

    Industrial Automation

    51-200 employees

    Used monthly for more than 2 years

    Review source

    Reviewed November 2024

    Vsight review

    4

    Great tool, have saved my day a feel times.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    Vsight has the missing tools on other platforms, TEAMS or WhatsApp for example.
    Cons:
    We miss a chat function with the mobile app user, when not in a call. PC application should also be able to call/add a user on mob app.

    Reasons for switching to VSight Remote

    Missing functions on TEAMS and WhatsAPP.

    Read More

    MI

    Markus I.

    Verified reviewer

    Machinery

    201-500 employees

    Used weekly for less than 6 months

    Review source

    Reviewed November 2024

    Feedback on vSight

    5

    We have just introduced vSight-Remote and are not so experienced now but our technicians like the system already and it´s really helpful for diagnostic. The support from the sales representatives was really great througout the complete test-sessions and even now.

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The connection to customer is very stable, even with bad Internet-access. Translator is very helpful for international communication
    Cons:
    To get to a meeting or REMOTE-access is bit tricky and you have to cross through some pages to send the link. As we use the REMOTE for business-cases I would appreciate an easier access with one center-button and without the need to change pages.

    Read More

    JJ

    Jaanika J.

    Verified reviewer

    Health, Wellness and Fitness

    2-10 employees

    Used monthly for less than 2 years

    Reviewed November 2024

    Good tool to save time

    5

    The product has helped to save time because we don't need to visit our partners on site.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It is easy-to-use and fast responses from customer support.
    Cons:
    The product had become quite big and sometimes is hard to navigate.

    Read More

    DM

    Dennis M.

    Verified reviewer

    Construction

    10000+ employees

    Used monthly for less than 12 months

    Review source

    Reviewed November 2024

    Serviceleiter

    4

    We don´t need it daily, but if we use it, it helps us to save money and time!

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    The documentation, overall working and showing things to the customer with the arrow!.
    Cons:
    The log in proccess for the customer, it doesn´t work with all mobile phones.

    Read More

    Oa

    Oğuz a.

    Verified reviewer

    Information Technology and Services

    2-10 employees

    Used daily for less than 2 years

    Reviewed February 2021

    Fast, Easy and Flexible

    5

    It decreases travel costs, decrease problem solving time and eliminates misunderstandings.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    This is the first time I see such an easy to use solution which solves that hard problems with its' high technology approach.
    Cons:
    CAD data integration may be an asset to add.

    Read More

    Showing 1 - 10 of 20 Reviews
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