IndicaOnline 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

IndicaOnline

3.9

(31)

Pricing

Pricing available upon request

About IndicaOnline

IndicaOnline is a cloud-based cannabis point-of-sale (POS) solution that helps marijuana businesses and dispensaries process transactions and manage daily operations. Key features include patient and physician verification, inventory tracking, customer management, an offline mode, automated state reporting, smart order assignment for delivery, and additional features like Open API for third-party website integrations, SWIPE - POBS to accept cashless payments, RFID scanners for inventory management, Driver app for efficient delivery and more.

IndicaOnline helps users to enter and manage inventory, track sales metrics and generate invoices. Users can also work remotely using a mobile device. Staff roles and permissions can be configured as needed, and the solution also supports multiple locations. Cannabis POS software by IndicaOnline streamlines administration, electronic medical records and innovative data management tools to expenses and collections.

Supported hardware components include receipt printers, barcode scanners, scales and cash drawers. The solution is compatible with iPads but can also be accessed from desktop computers and other mobile devices. Additionally, Indica...

IndicaOnline Screenshots

IndicaOnline Pricing and Plans

Starting price: $249.00

Free Trial

Free Version

Basic

$249.00

per feature

No plan information available

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IndicaOnline Features

Popular features found in Retail POS System
Barcode/Ticket Scanning
Gift Card Management
Inventory Management
Pricing Management
Returns Tracking
Sales Reports
Touch Screen
More features of IndicaOnline
Activity Dashboard
API
Barcode Recognition
Billing & Invoicing
Cash Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Data Import/Export
Discount Management
eCommerce Management
Email Marketing
Inventory Tracking
Multi-Location
Order Management
Payment Processing
Point of Sale (POS)
Product Catalog
Purchase Order Management
Real-Time Data
Reporting & Statistics
Retail Inventory Management
Stock Management
Third-Party Integrations
Transaction History

IndicaOnline User Reviews

Overall Rating

3.9

Ratings Breakdown

45%

26%

13%

10%

Secondary Ratings

Ease of Use

4.0

Value for money

3.9

Customer support

3.6

Functionality

3.9

Chad H.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Happy dispensary owner

Very good I’m satisfied with my service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service has been amazing over the ye always very informative and helpful

Cons:

The reports and extra costs y’all have created last couple yrs

Reasons for choosing IndicaOnline

Ease of use customer service being grandfathered in at my price 6yrs ago

Jeffrey P.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

User friendly with a great support team!

10 out 10 recommendation, I have recommended and used this platform at 4 different locations and the experience is great every time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tech support that is knowledgeable and available 7 days a week.

Cons:

I don't have any cons in comparison to other POS systems I have dealt with.

Karen K.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Not as promised, We are long-time users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Less expensive hardware: Uses iPads, TSP printers, change drawers. Not difficult to use (exactly the same as other companies, uses icons.)

Cons:

We have been struggling with this software for over a year. It consistently drops items and although their advertising states they support Weedmaps and your website integration, that is a lie. They will kick out a WordPress API key to use as a plugin but that hasn't worked on our website for about a year (no kidding.) When you complain, they say they don't support (or even walk you through! the API key in the plug in. OK. I figured that out but it still doesn't work (ex: we haven't sold clones since spring but can't get rid of them on our online menu (our website is just a shell that leads customers to the Indica POS inventory.Still, it is wrong.) They don't answer questions about WooCommerce because they use their own commerce site, Potify, which DOESN'T INTEGRATE IN TO WORDPRESS and they say Potify doesn't integrate into our website at all. So who cares about Potify? This is just greedy. Our customers don't go to Potify, they go to our website. This company is way behind other companies. Recommendation: don't waste your time with Indica Online unless you want headaches and broken websites. Note: Indica Online drops items. I have sent over frequent screenshots of outright errors and they do nothing.

Reasons for choosing IndicaOnline

Less expensive, promise of better customer service

Reasons for switching to IndicaOnline

Cova tech support was horrible.

Hannat L.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Exceptional Service by IndicaOnline

It tracks inventory, drivers and reports transactions to the state. It helps us make business decisions by providing reports and analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used IndicaOnline for over 7 years and loved it. We expanded from a small delivery service to managing over 500 drivers, 150 vehicles and 2 storefront locations. Indicaonline handles all out needs. We love their driver tracking and route optimization. Also their ecommerce is fully integrated with our site and our customers love it. Their support is also always on point. We never had to wait on hold and all questions were answered momentarily.

Cons:

Cant think of anything that is too major to mention.

Dariush B.

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Bitter/Sweet POS

Overall great POS, I have very high hopes for it. Customer service and glitches can be turned around, very excited to see what improvements are made in those areas.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This POS is very easy to use, and teach employees how to use as well. Also the features are really awesome and useful. Makes it very easy for the business owner to keep track of everything and run the business smoothly.

Cons:

Now those awesome features, come with a price. They can be very glitchy sometimes and cause A LOT of problems. When you try to contact customer service to help with the problem, even they can’t figure it out. Leaving it unresolved for extended periods of time until they get around to correcting the glitch. Makes it very frustrating for the business owner and hard to run the business.

Kalli W.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Terra Wellness-Indica Online experience 4 mons. in

We have been less than satisfied with the overall experience with the Elo touch and the app. Even with updates, refreshing, various phone calls to technical support, we are still having issues with the app and hardware freezing up and having numerous glitches. About 70-80% of the time, it will not print out a receipt in a timely manner, or without us backing out of the app completely and returning to the order to reprint. At first, we thought this may be an internet issue, but I have checked the numerous other devices from computers, TVs and square pos app, and they all run efficiently. Not sure what to do, but honestly may consider looking into other options. We pay too much for this for it to be efficient 30 percent of the time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is pretty easy to use, and thank goodness it has been because the demo did not thoroughly cover features and the reports took a bit to understand and find various bits of information for monthly compliance reporting. Not sure there is anything we enjoy most.

Cons:

We've had to do a lot of maneuvering through the app to get a flow. We felt the demo did not prepare us for adding items, making purchases and understanding reports. Seems to be better suited for a recreation program, rather than medical.

Brian H.

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Overall good experience with some hiccups.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

1. Clean simple interface this is usually user friendly. 2. Great to be able to see patient history and notes.

Cons:

1. Shutting down service when credit is available/ credit card on file. 2. Subtotal number does not change with applied discount. 3. Two piece price deal causes the 5 piece price to be under. 4. Unable to search keywords unless they are in the exact order. 5. Strain type does not appear when you go back to edit a product. 6. Customer service line often does not get answered. 7. In patient history a discount is not shown and we are forced to do calculation.

wesley c.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Lied to

Indica online is great software how ever thebon boarding agent took 3 days to answer a simple email question and the rep who sold me a lie said if i wasnt 100% happy that i would get a full refund and i gave them plenty of notice through emails etc... that there onboarding guy wasnt answering my email so i emailed rep and he finally responded I read all the reviews and at 1st i thought maybe buyers were over reacting but found out really fast that i should of listened I will not recommend this current staff to anyone in this industry .Now they are telling me i waited to long to cancel i cancelled 3 days after purchase because there onboarding guy cant remember his name but it wasnt a pleasant experience dealing with him and now i intend to get a lawyer and sue this company just on general principal for being deceitful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

soft ware was great and repn was great ,I truly wanted to switch from my existing pos but the customer service atleast for me was terrible .

Cons:

customer service they have along way to go

Reasons for choosing IndicaOnline

I liked the ease of access and overall set up.

Linda D.

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Software is good but would love to have better customer service response times.

Customer Service response times and work hours do not work for us. We need better access to customer support for issues with indicia. Feels like they are never around or take too long to respond to issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the potify integration but it's not easy to make edits to potify when you cant login. I love the reports and how everything works.

Cons:

I would like for the weedmaps integration to be smoother and that we could get edit potify easier. Some of the delivery orders could use more info like phone numbers and other comments to show up to be clearer too.

Jonathan H.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2023

Horrible customer service.

So far the experience has been terrible don't recommend use of this software find a company that actually has customer service and go with that instead

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There aren't any pros about this software. We've been signed up for 2 weeks and can't get a hold of anybody and customer service to help us resolve the issues that we're having.

Cons:

Customer Services horrible. Nobody answers the phone and nobody's available to get you set up. They take your money and then nobody answers the phone nobody returns phone calls and nobody's available we haven't even completed our onboarding, and nobody calls you back to walk you through the setup I would not recommend this to anybody.

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