ResDiary 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ResDiary

2.9

(9)

Pricing

Starting at £109.00 per month

About ResDiary

The smarter way to manage bookings and boost revenue.

ResDiary Evo takes your restaurant booking system to the next level to unlock your venue’s full potential. Instantly identify your best guests, reveal no-show patterns that drain revenue, and turn review chaos into clear insights. All through an AI assistant that delivers the guest intelligence that matters.

Turn every booking into profit and every guest into a regular with AI.

Key Benefits:

Save an average of 468 hours per year
Avoid hidden costs with commission-free bookings
Protect branding with a customisable booking widget and guest communications
Automate queue management with SMS updates for guests
Implement pre-ordering for larger bookings including allergen details
Retain revenue across sites with cross-sell functionality
Allow guests to book quickly and directly via Reserve with Google and Meta
Increase exposure to as many as 3.9m users per month via DesignMyNight
Bespoke targeted marketing to your ideal audience
Understand every aspect of your customer journey for personalised marketing

ResDiary Screenshots

ResDiary Pricing and Plans

Starting price: £109.00 per month

Free Trial

Free Version

ResDiary Connect

£109.00

usage based, per month

Plan includes:

Commission free bookings
Customisable booking widget
Table Management
Yield Management
Promotions and Special Events
Credit Card guarantee & payment
Customisable diner booking notifications
Advance reporting
Marketing software integration
24/7 support

ResDiary Express

£139.00

usage based, per month

Plan includes:

Commission free bookings
Customisable booking widget
Table Management
Yield Management
Promotions and Special Events
Credit Card guarantee & payment
Customisable diner booking notifications
Advance reporting
Marketing software integration
24/7 support

ResDiary Pro

£209.00

usage based, per month

Plan includes:

Commission free bookings
Customisable booking widget
Table Management
Yield Management
Promotions and Special Events
Credit Card guarantee & payment
Customisable diner booking notifications
Advance reporting
Marketing software integration
24/7 support

ResDiary Ultimate

£315.00

usage based, per month

Plan includes:

Commission free bookings
Customisable booking widget
Table Management
Yield Management
Promotions and Special Events
Credit Card guarantee & payment
Customisable diner booking notifications
Advance reporting
Marketing software integration
24/7 support

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ResDiary Features

Popular features found in Restaurant Management
Employee Management
Inventory Management
Kitchen/Menu Management
Online Ordering
Order Entry
Point of Sale (POS)
Real-Time Notifications
Reporting/Analytics
Sales Reports
Wait List Management
More features of ResDiary
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
Calendar Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Electronic Payments
Email Templates
Event Scheduling
Group Reservations
Multi-Location
Online Booking
Order Management
Payment Processing
Promotions Management
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
SMS Messaging
Social Media Integration
Table Management
Third Party Booking
Third-Party Integrations
Waiting Time Tracking
Website Integration

ResDiary Integrations

Hop

SumUp

ResortSuite SPA

Facebook Apps and Tabs

Stripe Billing

Google Maps

See all 18 integrations

ResDiary User Reviews

Overall Rating

2.9

Ratings Breakdown

33%

11%

44%

Secondary Ratings

Ease of Use

2.8

Value for money

2.9

Customer support

3.2

Functionality

3.3

Peter D.

Verified reviewer

Hospitality

Used daily for more than 2 years

Review source

Reviewed January 2018

Best Table & Reservations Management Solution available

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very smart and easy to use solution. I can see why it is so popular. The solution actually works and thinks like a restaurant operates. Great value and always adding new features.

Cons:

Reports are good but need a face-lift. Looking forward to all their new developments. The new look of ResDiary.com and all their apps is very cool and stylish.

Verified

Reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Good mix of functionality and usability

Overall a very nice piece of kit, gets the job done and I have never encountered any outages server-side so the web app has always been accessible.

Ratings Breakdown

Ease of use

Functionality

Pros:

Really user-friendly, almost looked like it was designed for customers to book a table themselves on the employee interface. Multiple views were easy to switch between and were often changed by my colleagues to suit how they prefer to see the bookings.

Cons:

I think this may have been a problem at our end, although our manager insisted it wasn't, but I would always get the error "maximum covers exceeded for this time period" even though there was plenty of space. This then meant you would have to manually and carefully check if we had enough free covers for times when it was busy. As I said this may have been at the fault of the restaurant but it was confusing nonetheless.

Chris M.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Poor value and difficult to use

Expensive, overcomplicated ( its is certainly nothing like as cheap as $69/ month stated on the page!!)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very comprehensive piece of software. It covers table bookings, timings and cancellations. it is too hard to edit shortcuts ( which are few). It is too difficult to interact with unless you happen to be a large chain style restaurant - for which this software was clearly designed.

Cons:

The interface is unintuitive. Setup is unnecessarily complicated and general UI is very poor. It is hard to navigate with excessive complicated windows within windows and option that can only be arrived at by licking through many menus. It is also very expensive at £154/ monthGBP ($207.73USD equiv)

Reasons for choosing ResDiary

At the time it seemed like a good idea and the cost was not based on charging commission for each booking made.

Reasons for switching to ResDiary

eRes by Kernow Software - an option that wasn't listed decided to close down their operations

Jack T.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Great tool

Really revolutionised our booking experience for customers. Great support, great training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Takes most of the work out of customer bookings - a lot of automation and customisation. Works incredible well once you properly assign all the parameters.

Cons:

Once you add payments, things become a bit more complicated.

Reasons for choosing ResDiary

Price point, integrations.

Will W.

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

8 years working with ResDiary in multiple establishments is testament to its versatility

Time saved

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quite a deep cloud-based system, with levels of functionality and settings that mean you can customise it for almost any restaurant that accepts bookings or has a waiting list. Cloud based software means it's responsive to customer booking input and they have a great widget for online bookings. So much to like.

Cons:

The strength of this software (its versatility) also makes it complex for non-tech savvy people to set up, however the Dimmi team will assist with this.

Tessa H.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed January 2025

Good Product

Was positive to start and system had everything I needed but with staff changes within their business it was difficult to get help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Similar to another product I had used previous

Cons:

Customer service and communication, software itself worked well but struggled to get help.

Reasons for switching to ResDiary

Usability of product, resdiary more user friendly

Kunyu L.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

this think is designed to waste my life & Money

The sale Rep coming to try to sell Resdiary to me, and he did it at the end, don't ask me how persuasive he was, don't ask me how promising he sounds, he obviously did a good job to sell me the product. But I regret about buying it for very single second when I am using it. I did ask him for a trial, but he said there is no trial, look like he was lying to me, as in this website it does tick yes for trial. I thought that I am an old school don't like computer technology, however, my staffs all told me today this thing just wasting their time and made their life more complicated, and they are not going to use it!! What should I do now, the sale rep just got me to sign it up for 3 months, he said that is the minimum contract. What the hell! I feel he just force me to try a ridiculous software for 3 months! This is a freedom country, do I have the right to return a product that I am not happy with?? Should I go to fare go? I don't know why those people give it a five-star review, this is just so misleading. I say they either staff from the company or people who like complicated live. So if you want to make your life complicated and make your business miserable, I highly recommend to use the Resdiary. This software is the best, but not one of, the choice.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Nothing!!

Cons:

To complicate to use, wasting time, wasting money, wasting energy

FRANCOIS G.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

BAD EXPERIENCE OVERALL

REALLY BEEN DISAPOINTED ON THE WAY OUR CONTRACT WAS TERMINATED. WOULD NOT RECOMMEND TO PEOPLES IN OUR INDUSTRY

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NO COVERS CHARGES - FIXED MONTHLY PAYMENTS

Cons:

FEATURES | NOT USER FRIENDLY | NO CUSTOMER SERVICE OR FOLLOW UP ONCE THE ACCOUNT WAS SET UP TERRIBLE TRAINING

Reasons for switching to ResDiary

BECAUSE THE PLATFORM WAS NOT USER FRIENDLY

Rochelle B.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2017

Kill Me!

There is nothing good I can say I like about this system. It can take bookings (if you have that amount of time to waste in your life)

Ratings Breakdown

Ease of use

Value for money

Functionality

Cons:

Probably one of the worst reservation systems I have ever used. Unnecessarily over-complicated. The layout is like a badly designed excel document. I can't believe we've left BookaTable for this! It takes longer to try a put a booking into the system now and completely wastes my time. Arrrgh! And no, I won't get used to this over time. It is simply user-unfriendly.

Showing 1 - 9 of 9 Reviews

See All Reviews