Tray 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tray

3.2

(6)

Pricing

Starting at $89.00 per month

About Tray

TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic waivers, a mobile app and party booking and reservations.

TRAY extends its functionality with integration options that provide automated email marketing, inventory, cashless gaming cards and third-party online ordering. Additionally, TRAY’s kiosks can be integrated with many leading point of sale systems, allowing merchants to enable self-service without having to replace their existing technology infrastructure. Because TRAY’s platform was designed with self-service in mind, kiosks feature an intuitive and attractive image-driven interface.

Customization options allow the kiosks to be an extension of the merchant’s brand from start to checkout. The scalable platform is suitable for a single-location operator as well as larger enterprise clients. Services are available on a monthly basis with 24/7 support.

Tray Screenshots

Tray Pricing and Plans

Starting price: $89.00 per month

Free Trial

Free Version

Basic

$89.00

per feature, per month

No plan information available

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Tray Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Tray
Alerts/Escalation
API
Barcode/Ticket Scanning
Browsing Restrictions
Customer Accounts
Customizable Branding
Customizable User Interface
Data Synchronization
Digital Signage
Digital Signature
Discount Management
eCommerce Management
Electronic Signature
Email Marketing
Employee Management
For Restaurants
Gift Card Management
Mobile Device Management
Offline Access
Onsite Printing
Order Fulfillment
Ordering Automation
Order Management
Payment Processing
Point of Sale (POS)
Point of Sale (POS) Integration
Promotions Management
Real-Time Notifications
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Reservations Management
Retail POS
Sales Reports
Self Check-In/Check-Out
Split Checks
Third-Party Integrations
Timeout
Touch Screen
Usage Tracking/Analytics
Virtual Keyboard
Wireless Internet Access Control

Tray Integrations

Marketman

Recurly

Ordermark

Olo

PAR Punchh

Rosnet

See all 10 integrations

Tray User Reviews

Overall Rating

3.2

Ratings Breakdown

17%

50%

33%

Secondary Ratings

Ease of Use

3.5

Value for money

4.0

Customer support

3.2

Functionality

3.5

Have you used Tray and would like to share your experience with others?

Kim R.

Verified reviewer

Food & Beverages

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Tray, backend and frontend

Not only do I believe tray is a scam I know it is

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how much it is suggested to facilitate towards the purpose of integration and collaboration within all the community groups

Cons:

There is nothing worse the being fickle minded

Reasons for switching to Tray

I was board with making money and thought I’d rather give back to the people

Marcio W.

Verified reviewer

Furniture

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Ótima plataforma de e-commerce, porém com sistema de pagamentos defasado.

É boa, mas assim que possível irei migrar para outra plataforma.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A Tray tem uma grande gama de integrações com marketplaces. Sistema de kits muito bom de trabalhar e configurar, porém ainda não exporta para todos os marketplaces.

Cons:

Sistema de pagamento com poucas opções disponíveis, basicamente você fica refém da Vindi. Cache da loja é péssimo, com facilidade leva mais de 2 horas para atualizar. Configuração não é tão simples, precisa já ter um pouco de conhecimento em sistemas. Cobrança de percentual nas vendas em marketplaces.

Reasons for choosing Tray

À época, a Tray se mostrou mais interessante e com mais funcionalidades.

Jonathan D.

Verified reviewer

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Putting the POS in POS.

As likely one of the longest Tray user they have ever had – I thought writing a review on our experience with them from 2018 – 2022 would be pertinent. Originally the idea of self-ordering kiosks seemed awesome, and it had some perks. We chose to deploy 24 self ordering kiosks at our location all powered by CAT 6 Poe. This is the only reason we stayed with them as long as we did. There was significant investment into the technology solution – which since has been replaced by QR ordering (thank god). Tray by far has been the worst company I have ever dealt with from a customer and technical support stand point. I have a google drive folder dedicated to videos I would send Tray on the various technical issues we experienced through the years. Many still issues now, or ignored, or not even responded to. In fact at one point I believe they didn’t have any form of technical support for approximately 6 months – no one to call or email – literally no one. Rumored this was when they about went out of business, which I think has been a few times. I have literally never found another company that is as unprofessional, lacking of support of any nature and as catastrophically bad at “business” as Tray. It is impressive how poorly they operate. This probably leads to why most companies that I know that adopted them early (like us) left that sinking ship far before we did.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not much was to be liked. The customer facing kiosk UI was OK - when working.

Cons:

Honestly about everything. This is the worst technology orientated company I have ever worked with.

Reasons for switching to Tray

Because Tray is terrible.

Jaylynn J.

Verified reviewer

Entertainment

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed January 2020

Finally, a POS and kiosk that can deliver...

I had a great experience, everyone on their team is easy to work with and really nice. Their support is 24/7 which is perfect for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about TRAY is how easy it is to use and train people on. It helps manage all of our events and our sales.

Cons:

Deployment can take about 30 days, but once it is up and running, it is super easy to make changes.

Reasons for choosing Tray

I have used other systems in the past and this one is just simply better/easier. It is nice being able to have so many customization options.

Larissa Gabrielle G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Pra começar um e-commerce é a melhor ferramenta

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrações, relatórios de venda, usabilidade da ferramenta

Cons:

O que eu menos gosto é o tempo de 12 meses que os relatórios podem pegar dados, então se eu quero analisar um ano comparado com outro não dá pq a soma fica em 24 meses e a exportação demora muuuuuitoIntegração com GA4 tbm não está funcionando direito e demorou muito

Michael T.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Inability to Troubleshoot