ServiceLedger 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ServiceLedger

4.0

(8)

Pricing

Starting at $1,995.00 one time

About ServiceLedger

ServiceLedger is an on-premise service management solution that allows users to automate the process of scheduling and dispatching service delivery for customers. It serves clients in HVAC, plumbing, electrical, security and equipment service segments. The solution primarily caters to the needs of small and midsize organizations.

The key features include contact management, service and job scheduling, inventory control, equipment service and preventative maintenance and more. The customer portal allows the clients to track the status of their work orders. The time management feature helps in managing the scheduled tasks assigned on each day, week, or month and analyzing the workload and capacity of employees to perform additional tasks. This helps the managers to set benchmarks for each employee based on their job profile.

ServiceLedger is accessible on Android and iOS devices and offers integration with third-party accounting software such as QuickBooks, Peachtree and Sage 50. Support is available via phone and email.

ServiceLedger Screenshots

ServiceLedger Pricing and Plans

Starting price: $1,995.00 one time

Free Trial

Free Version

Basic

$1,995.00

one time

No plan information available

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ServiceLedger Features

Popular features found in IT Service
Compliance Management
Configuration Management
Inventory Management
Knowledge Management
Problem Management
Real-Time Monitoring
Release Management
Self Service Portal
Service Catalog
Task Management
Ticket Management
Workflow Management
More features of ServiceLedger
Accounting
Automated Scheduling
Billing & Invoicing
Calendar Management
Contact Database
Contract/License Management
Customer Database
Customer Management
Customer Portal
Dispatch Management
Document Imaging
Electronic Signature
Employee Scheduling
Equipment Management
Fixed Asset Management
Group Scheduling
Incident Management
Inspection Management
Inventory Control
IT Asset Management
Job Costing
Job Management
Job Scheduling
Lead Management
Maintenance Scheduling
Multi-Location
Payment Collection in the Field
Quotes/Estimates
Resource Scheduling
Scheduling
Service History
Technician Management
Work Order Management

ServiceLedger User Reviews

Overall Rating

4.0

Ratings Breakdown

50%

25%

Secondary Ratings

Ease of Use

4.1

Value for money

1.0

Customer support

3.6

Functionality

2.5

Have you used ServiceLedger and would like to share your experience with others?

Mas Idayu H.

Verified reviewer

Oil & Energy

10000+ employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Easy platform for scheduling and work order

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I can keep track of all of my clients on one platform and log my time and activities on each device. I appreciated the one-on-one video tutorial call with the support team that they set up for me to reacquaint myself with the software and its most significant advantages.

Cons:

It's never easy to make the call to switch systems but to propel our company to a higher level, we required this component while preserving all the others. The sole drawback has been the time investment needed to install the new process fully.

Tammy K.

Used unspecified for unspecified

Review source

Reviewed January 2014

Great Product & Support

Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us. We would highly recommend ServiceLedger.

Ratings Breakdown

Ease of use

Customer support

Cheri E.

Verified reviewer

Mechanical or Industrial Engineering

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Not worth it

This system is incorrect a lot of the time, we find it takes years to resolve small issues that shouldn't be issues, support team refuses to respond to females, in four years I have never received a response from their team and only receive a response after I have a man contact them, the sexist attitude is not appreciated or well received, it's actually very disgusting and disturbing to see take place in a professional setting in the year 2019.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has a mobile app that technicians can use to enter time entries.

Cons:

Not capable of keeping accurate records Extremely time consuming for the administrator as EVERYTHING needs to be manually checked ALWAYS Zero customer service Very long wait times for required updates and fixes No response to complaints or concerns..... ever.

Reasons for choosing ServiceLedger

The system seemed to have some flexibility with regards to setting up and seemed user friendly, we were wrong...

Blake E.

Used unspecified for unspecified

Review source

Reviewed September 2011

We have it. We love it. Saves us time and money.

A software package that is very much worth the price and allows us to track technician time for accurate billing. I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface.

Ratings Breakdown

Ease of use

Customer support

Pros:

Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to. Software support is excellent.

Cons:

Wish it was free. :-)

jaime g.

Used unspecified for unspecified

Review source

Reviewed July 2014

great software needs better customer service

I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes.

Ratings Breakdown

Ease of use

Customer support

Jeff S.

Used unspecified for unspecified

Review source

Reviewed February 2011

service ledger not so good for hvac industry

Would not recomend this product.

Ratings Breakdown

Ease of use

Customer support

Pros:

this software has a lot of features for a fair price.

Cons:

used serv ledger for 18 months and this is my opinion. - Does not work well for hvac application as far as field installed equipment and zones records etc.. Problems come up and require a lot of IT assistance which is expensive. Seems like it is not fully developed yet and many features that were to be done soon never got done.

kathy j.

Used unspecified for unspecified

Review source

Reviewed September 2011

don't know about hvac but GREAT tracking landscaping hours.