ShipRelay 2026: Benefits, Features & Pricing

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Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
User Reviews

Overview

ShipRelay

1.0

(3)

Pricing

Starting at $499.00 per month

About ShipRelay

Designed for small to large eCommerce businesses, ShipRelay is a cloud-based platform that helps streamline order fulfillment processes via inventory tracking, carrier management, warehousing and more. It gives retailers the ability to control, modify, and personalize every element of the shipping and fulfillment process. Key features include kitting, stock control, reporting, data synchronization, price estimation, custom branding and product tags. Pricing is based on monthly subscriptions and support is extended via FAQs, email, phone and more.

ShipRelay Screenshots

ShipRelay Pricing and Plans

Starting price: $499.00 per month

Free Trial

Free Version

Flex

$499.00

usage based, per month

Plan includes:

No Minimums
Real-time Rates in Cart
Advanced Reporting
Return Functionality
0 – 500 shipments

Silver

$899.00

usage based, per month

Plan includes:

No Minimums
Real-time Rates in Cart
Advanced Reporting
Return Functionality
501 – 1,500 shipments

Gold

$1,499.00

usage based, per month

Plan includes:

No Minimums
Real-time Rates in Cart
Advanced Reporting
Return Functionality
1501 – 2,500 shipments

Platinum

$1,999.00

Plan includes:

No Minimums
Real-time Rates in Cart
Advanced Reporting
Return Functionality

Enterprise

Pricing available upon request

Plan includes:

No Minimums
Real-time Rates in Cart
Advanced Reporting
Return Functionality
Unlimited shipments
Unlimited Listing Sync

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ShipRelay Features

Popular features found in Order Fulfillment
Delivery Management
Inventory Management
Order Fulfillment
Order Management
Shipping Management
Warehouse Management
More features of ShipRelay
3PL Management
Alerts/Notifications
Backorder Management
Barcode/Ticket Scanning
Barcoding/RFID
Customizable Reports
Data Synchronization
eCommerce Management
For eCommerce
Inventory Optimization
Inventory Tracking
Kitting
Mobile Access
Multi-Location
Order Processing
Order Tracking
Purchase Order Management
Real-Time Data
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Returns Management
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Services Integration
Shopping Cart
Status Tracking
Supplier Management

ShipRelay User Reviews

Overall Rating

1.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

1.7

Value for money

1.0

Customer support

1.0

Functionality

2.3

Have you used ShipRelay and would like to share your experience with others?

Pablo L.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Not worth the effort, find another alternative

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their Shopify integration is decent and generally worked smoothly for syncing inventory which made setup and basic tracking easier

Cons:

Their operations are consistently disorganized. No matter how detailed our SOPs were or how many meetings we held to align on procedures, Execution rarely matched what was agreed to once work actually began. We repeatedly had to re-explain the same requirements, monitor issues that shouldn’t have required oversight, and step in to correct mistakes. It created ongoing delays, extra internal workload, and a lack of confidence that returns were being handled accurately without constant follow-up. We also struggled with inconsistent guidance from [sensitive content hidden] . When we asked for clarity on standard procedures, the answers were often vague, and when we implemented SOPs based on that direction, we were later told those steps weren’t standard. This made it difficult to set expectations and created avoidable backtracking. On top of that, the communication style in those exchanges sometimes made it harder to resolve issues efficiently.

Vendor Response

We have been a partner since 2021. Pablo is a newer employee who requested complex packing changes during peak season, which unfortunately resulted in some errors. Retraining processes in Q4 is challenging, and many 3PLs would have deferred such requests until Q1. When informed that their request for additional labor and a more complex Returns SOP, including tasks like "weight this" and "measure that," would not be free, as these are outside our standard return workflows, Pablo objected. They also question misdelivered returns, as if we can control carrier performance. While we value our partnership, we feel unfairly scrutinized by someone with unrealistic expectations for a 3PL.

Replied January 2026

MARION M.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

Inventory Damage, Billing Discrepancies, and a Difficult Exit

We worked with ShipRelay for approximately 18 months. The onboarding process was fairly smooth, and we initially experienced good customer service and few accuracy/fulfillment issues we were aware of. Over time, however, we experienced increasing customer service, SOP, and communication issues that led us end our business relationship with ShipRelay. Inventory that had been sent in clean, sellable condition was later returned damaged and, in some cases, unsellable. We also identified discrepancies between packing slip quantities and the units physically received during our transfer out. The exit process took over two months, and much of our inventory was unavailable during the holiday sales season as a result. Billing became difficult to reconcile, and included newly introduced charges that had not previously been invoiced. The combined inventory issues, reconciliation discrepancies, and shipment delays created significant financial impact for our business. Once fulfillment was transitioned back in-house, those quality-control issues ceased.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their Shopify integration was fairly straightforward and reliable. During onboarding, the team was responsive and accommodating, and they agreed to support a number of different retailer connections without charging setup fees.

Cons:

We experienced significant issues with inventory condition, customer complaints, inventory counts that did not match reported quantities, billing clarity, and communication. After we ended the partnership, the inventory transfer process extended for weeks and left us without a substantial portion of our inventory during the holiday season. Additional charges were later assessed, and despite repeated requests, we were not provided with clear documentation explaining how those charges were calculated.

Vendor Response

We take these concerns seriously and provide factual context from the record. Inventory condition: Dispute mishandling caused "damage." Dust bag issues (brittleness, seam failures, creasing) match compostable packaging degradation over time. Requested manufacturer specs, shelf life, storage needs, lot/manufacture dates—none provided. Proposed re-bagging in durable poly; not approved. Offboarding variances: For slip mismatches, requested consolidated variance report (carton ID, slip ref, variances) and preserved cartons confirmation. Reconciliation ongoing; no final report received for verification. Timeline and availability: Closeout during peak holiday season involved manual tasks (one SKU/carton, labeling, palletizing, measurements, docs). In-process items needed approvals and pass-through costs (duties, returns), per agreement. Billing: Charges for documented labor, handling, materials, duties; itemized in portal by invoice/ID. Requested disputed IDs for review; none provided.

Replied March 2026

Danielle A.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

Felt like a worst-case scenario

We started with ShipRelay after a strong reference, and at first things ran smoothly. Unfortunately, we began running into customer complaints, inbound inventory and supply shipments marked “delivered” and signed for by warehouse staff that we were later told were not received and were not reflected in inventory, and processing delays. We also struggled with communication from one of the [sensitive content hidden], which often felt dismissive and made working through issues more difficult. When we decided to move on, it was weeks before our inventory shipped, and we were also billed for preparation and exit fees that were substantially higher than we expected based on prior rates. Despite repeated requests, we did not receive clear documentation explaining those amounts. We also were told we would be billed for onboarding charges that had not been agreed to or invoiced at the time of onboarding months previously. As founders, the entire exit process felt like a worst-case scenario and created significant stress and disruption for our business, and we want others to be aware of our experience when making fulfillment decisions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We found Shiprelay helpful and supportive at first. Connecting our Shopify store to the app was pretty simple, and [sensitive content hidden] was personable and responsive during the sales and onboarding process.

Cons:

As time went by, communication become more difficult, and we started experiencing customer complaints, delays, and inventory receiving and reconciliation issues. When we ended the relationship, it took much longer than we expected to get our inventory back and we struggled to get clear explanations for unexpected charges.

Showing 1 - 3 of 3 Reviews