ShipRelay 2026: Benefits, Features & Pricing

Their Shopify integration is decent and generally worked smoothly for syncing inventory which made setup and basic tracking easier

Their operations are consistently disorganized. No matter how detailed our SOPs were or how many meetings we held to align on procedures, Execution rarely matched what was agreed to once work actually began. We repeatedly had to re-explain the same requirements, monitor issues that shouldn’t have required oversight, and step in to correct mistakes. It created ongoing delays, extra internal workload, and a lack of confidence that returns were being handled accurately without constant follow-up. We also struggled with inconsistent guidance from [sensitive content hidden] . When we asked for clarity on standard procedures, the answers were often vague, and when we implemented SOPs based on that direction, we were later told those steps weren’t standard. This made it difficult to set expectations and created avoidable backtracking. On top of that, the communication style in those exchanges sometimes made it harder to resolve issues efficiently.