Ultatel Cloud Business Phone System 2026: Benefits, Features & Pricing

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Wondering if Ultatel Cloud Business Phone System is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ultatel Cloud Business Phone System

4.7

(41)

Pricing

Starting at $18.00 per month

About Ultatel Cloud Business Phone System

ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are.

Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device.

We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.

Ultatel Cloud Business Phone System Screenshots

Ultatel Cloud Business Phone System Pricing and Plans

Starting price: $18.00 per month

Free Trial

Free Version

Essential

$18.00

per user, per month

Plan includes:

Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
No limit on the number of users
Unlimited US & Canada Calling
Business SMS and MMS
Basic Internet Fax
Video Conferencing Up to 50 Participants
24/7/365 Support
Single-Level Auto-Attendant, IVR and ring groups
Build in Reports and Call Analytics
Single sign-on (SSO)

Premium

$24.00

per user, per month

Plan includes:

Everything in Essential, PLUS
Auto call recording
Call monitoring and whispering
Multi-Level IVR
Call Queues
Queue Callback
Auto Voice Recording
Video Conferencing Up to 100 Participants + Meeting Recording
Enhanced Analytics Dashboard
+ Popular CRMs (Zoho, HubSpot Lite)

Ultimate

$34.00

per user, per month

Plan includes:

Everything in Premium, PLUS
Video Conferencing up to 250 Participants
Advanced Features (Breakout Rooms, AI Live Transcription)
Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies)
SMS/MMS: 1000 messages/user/month
Comprehensive AI-Driven Analytics Dashboard
Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration
Custom Roles & Permissions
Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding
Advanced AI, comprehensive intelligence, enterprise control & premium integrations.

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Ultatel Cloud Business Phone System Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Ultatel Cloud Business Phone System
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio Calls
Audio/Video Recording
Automated Routing
Automatic Call Distribution
Blended Call Center
Calendar Management
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Call Whispering
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
Electronic Faxes
Email Reminders
Employee Directory
Event Scheduling
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
Group Messaging
HD Audio/Video
Host Controls
Inbound Call Center
International Calling
IVR
Manual Dialer
Meeting Management
Microsoft Outlook Integration
Monitoring
Multi-Channel Communication
On-Demand Recording
On-Demand Webcasting
Online Voice Transmission
Outbound Call Center
Performance Management
Presentation Streaming
Private Chat
Quality Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reminders
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Scheduled Recording
Screen Sharing
Single Sign On
SIP Trunking
SMS Messaging
Softphone
SSL Security
Surveys & Feedback
Third-Party Integrations
Two Way Audio & Video
Two-Way Audio & Video
Unified Communications
User Management
User Profiles
Video Call Recording
Video Chat
Video Conferencing
Video Management
Video Streaming
Video Support
Virtual Backgrounds
Virtual Extensions
Virtual Voicemail
Voice Mail
Voicemail Transcription
Voice Recognition
VoIP
VoIP Connection
Workflow Management

Ultatel Cloud Business Phone System Integrations

Microsoft Teams

Zoho CRM

Zendesk Suite

Salesforce Starter

Pipedrive

Salesforce Platform

See all 7 integrations

Ultatel Cloud Business Phone System User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.9

Functionality

4.6

Zac A.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Premium Cloud Phone System With Mid-Market Prices

So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.

Cons:

To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.

Reasons for choosing Ultatel Cloud Business Phone System

We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo.

Reasons for switching to Ultatel Cloud Business Phone System

The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing.

Mishelle M.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Reviewed December 2024

Great Service! Great Support! Great System!

Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and excellent customer service.

Cons:

I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports.

Reasons for choosing Ultatel Cloud Business Phone System

We were happy with the pricing and they had the ability to integrate with our existing polycom and cisco phones. We were also told that there would be some additional features coming in reference to call centers that we would be interested in learning about.

Reasons for switching to Ultatel Cloud Business Phone System

The vendor was overpriced and we were not happy with the service.

David B.

Verified reviewer

Design

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2024

The Disappointing Tel All about Ultatel

The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.

Cons:

Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.

Reasons for choosing Ultatel Cloud Business Phone System

The dashboards and reporting are phenomenal. If it were more reliable, we would absolutely be with them for a long time. It is a shame they just cant get it to work reliably.

Reasons for switching to Ultatel Cloud Business Phone System

More Features with Ultatel, we were excited until we found out how much its actually costing us with the unreliability of the service.

Brianna T.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

Great communications system at an affordable rate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation was guided and easy. The support is fabulous, and the cost is reasonable. They saved us from our previously used company.

Cons:

I don't have any complaints about Ultatel. Any time there is an issue, support responds very quickly to resolve it.

Reasons for switching to Ultatel Cloud Business Phone System

The other system was not meeting our needs, as calls were constantly dropping and support was nonexistent.

Vendor Response

Thank you for your review. We appreciate your kind words on our support, and we will continue to be there if you ever need us!

Replied October 2025

Brittany A.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Reviewed October 2024

Review from AIM

Our salesperson,[sensitive content hidden], was great! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear! He was also a huge help with getting us out of our old phone contract.[sensitive content hidden], our onboarding team leader, was wonderful too! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too!

Cons:

Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker.

Reasons for switching to Ultatel Cloud Business Phone System

Not happy with the Comcast, the price or the product. Limited features for the price we were paying. Turnaround time for anything with Comcast was not quick.

timothym m.

Verified reviewer

Consumer Services

51-200 employees

Used weekly for less than 2 years

Reviewed January 2025

Awesome Service and Support

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Service and Support is excellent. No complaint's.

Cons:

nothing. I haven't had any issues since we started.

Reasons for choosing Ultatel Cloud Business Phone System

Support was excellent and they had a very good overall rating

Rayni H.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 6 months

Reviewed March 2024

Dorsey Trailer Ultatel Review

Great service, great support, great price! We love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the feature we need and want for a much better price!

Cons:

So far, there has not been anything I dislike about Ultatel service.

Reasons for choosing Ultatel Cloud Business Phone System

More features, 99% uptime guaranteed, better price.

Reasons for switching to Ultatel Cloud Business Phone System

Verizon was too expensive with no feature options.

Gina K.

Verified reviewer

Medical Devices

11-50 employees

Used daily for more than 2 years

Reviewed February 2024

Very happy we chose ULTATEL!

Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs.

Cons:

No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response.

Reasons for choosing Ultatel Cloud Business Phone System

The ULTATEL system offered many features with the ability to be very flexible.

Reasons for switching to Ultatel Cloud Business Phone System

We were in test mode with another cloud solution for about a year and the solution still was not working correctly.

Verified

Reviewer

Accounting

2-10 employees

Used daily for less than 2 years

Reviewed June 2023

Best VOIP system!

We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!!

Cons:

Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues.

Reasons for choosing Ultatel Cloud Business Phone System

Ultatel tell was able to meet all of our business needs at a great price. We have a our phone system, we can text, we have the online fax. It was super easy to integrate and we have all the fancy bells and whistles :)!

Reasons for switching to Ultatel Cloud Business Phone System

It was hard to transfer calls, we couldn't use the phone system remotely and we were ready for a new platform! We also had issues with our fax machine and decided it was time to move to an online platform.

Vendor Response

Thank you for your wonderful review and for highlighting our commitment to reliability and ease of use!

Replied June 2023

David C.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 2 years

Reviewed January 2025

They absolutely do what they promise to do.

We take our VoIP service for granted; they are that good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention. Neither of the problems impacted our ability to use the system, so the true score compared to a POTS was really 100%. Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable. It is a pleasure doing business with this company.

Cons:

They never have called me on my birthday.

Showing 1 - 10 of 41 Reviews

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