BrandBastion 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BrandBastion

4.4

(9)

Pricing

Pricing available upon request

About BrandBastion

BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide advanced AI-powered solutions to protect your brand reputation, respond to your audience 24/7, and boost your social ROI. 💙

THE SOLUTIONS:
⭢ Reputation+: Protect brand reputation with real-time moderation, crisis monitoring, and sentiment insights.
⭢ Agent+: Scale engagement with on-brand, post-aware AI replies that are accurate, pre-drafted, and ready for fast approval. ⭢ Engage+: Expand your community management resources with human oversight and 24/7 pre-approved replies at scale.

Our platform supports Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, Google Reviews, and more, covering both organic and paid content as well as earned mentions.

Trusted by +100 DTC and leading brands like Netflix, Uber, Sephora, and The North Face to manage their high-engagement social presence.

BrandBastion Screenshots

BrandBastion Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Agent+

Pricing available upon request

No plan information available

Reputation+

Pricing available upon request

No plan information available

Engage+

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

BrandBastion Features

Popular features found in Social Media Monitoring
Campaign Analytics
Competitive Analysis
Content Management
Dashboard
Engagement Tracking
Multi-Channel Data Collection
Performance Metrics
Reporting & Statistics
Social Media Integration
Trend Analysis
More features of BrandBastion
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
Audience Analytics
Audience Engagement
Audience Targeting
Boolean Search
Brand Tracking
Commenting/Notes
Communication Management
Customer Engagement
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Email Alerts
Event Triggered Actions
Filtering
Generative AI
Hashtag Tracking
Interaction Tracking
Keyword Filtering
Keyword Tracking
@mentions
Mobile Alerts
Monitoring
Multi-Account Management
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Negative Feedback Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reputation Management
Response Management
Review Monitoring
Search/Filter
Sentiment Analysis
Social Advertising
Social Listening
Social Media Monitoring
Social Mentions Tracking
Social Performance Management
Tagging
Visual Analytics
Workflow Management

BrandBastion Integrations

Messenger

TikTok

Instagram

YouTube

Twitter/X

Trustpilot

See all 8 integrations

BrandBastion User Reviews

Overall Rating

4.4

Ratings Breakdown

67%

22%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

5.0

Functionality

4.3

Have you used BrandBastion and would like to share your experience with others?

Laura A.

Verified reviewer

Religious Institutions

201-500 employees

Used weekly for less than 6 months

Reviewed July 2022

They Do the Work for You

It's such a time saver. And I can feel confident that they're catching things I might otherwise miss.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.

Cons:

I wish it would highlight a person's name when you reply to their comment.

Vendor Response

Hi Laura, Thank you for taking time out of your day to write this review. It's great to hear about your positive experience with the BrandBastion platform. We just wanted to clarify that every time you reply to user comments through our platform, the user name is highlighted in your reply. If you have more specific questions, don't hesitate to contact help@brandbastion.com. Hope this is helpful!

Replied November 2022

ŠŠ

Štefan Š.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for more than 2 years

Reviewed June 2023

Review

Honestly best site!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Monitoring accounts - Its really good way to improve your business.

Cons:

More functions can be here - but I believe you improve every day.

Reasons for switching to BrandBastion

Wanna try your site

Vendor Response

Hi there, We're thrilled to hear that monitoring conversations with our platform is helping you boost your business. We're constantly working on adding new features to our platform, striving to provide you with the best possible experience, so rest assured that we're committed to staying on top of the game :) Thank you so much for sharing your positive review. We look forward to supporting your continued growth!

Replied June 2023

Alejandro S.

Verified reviewer

Computer Software

51-200 employees

Used daily for free trial

Reviewed February 2023

Ai integration

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

all platform is all in one, this is very helpfull

Cons:

can´t comment with ai helper, will be nice to have GPT-3 integrate to respond comments in ours Social Media

Vendor Response

Thank you for your feedback, Alejandro! We are glad to hear that you are interested in seeing ChatGPT integrated into our social media platform to help respond to comments. Our team is already working on incorporating this feature, and we hope to have it available shortly. Stay tuned for updates!

Replied February 2023

kim k.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for free trial

Reviewed April 2023

Review for the new friend

The Social Media Managing, You can have many bussiness pages as many as you can handle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The managing of your pages and bussiness are so easy, you can really save a lot of time.

Cons:

Maybe the Video Editing Page to Create Content. It will make my life a lot easier. Time = +Bussiness

Reasons for choosing BrandBastion

Brandbastion has a user friendly interface, easy to learn and easy to use.

Vendor Response

Hi Kim! Thanks for leaving a review of BrandBastion Lite. We're thrilled to hear that you've had a positive experience with our platform. However, we noticed that you mentioned a Con regarding a Video Editing Page, which left us a bit confused as BrandBastion Lite doesn't have any video editing or content creation capabilities. Perhaps there was a misunderstanding, and we would love to hear more about your experience and how we can improve. Please feel free to reach out to our customer support team, and we will be more than happy to clarify any confusion or address any concerns you may have.

Replied May 2023

Adir A.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for free trial

Reviewed March 2023

Excellent tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BrandBastion Lite is a social media management tool that provides real-time monitoring, automated moderation, and analytics features. I particularly like how it helps businesses quickly identify and respond to negative comments, and gain valuable insights into their social media performance. It's a valuable asset for improving social media strategy and maintaining a positive online reputation.

Cons:

While the automated moderation features of BrandBastion Lite are effective, some users may find the pricing relatively high compared to other tools. Additionally, more customization options would be appreciated.

Shahid H.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 6 months

Reviewed October 2022

Awesome Tool

It was fabulous

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked comment management system of this platform

Cons:

crawling takes much time when fetching posts

Vendor Response

Hi Shahid, We are delighted to hear about your experience using our platform. Thank you for sharing it!

Replied November 2022

brooklyn p.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 6 months

Reviewed May 2023

Review of BrandBastion

Ratings Breakdown

Ease of use

Functionality

Pros:

The auto hide feature for key words has been the most helpful for us.

Cons:

I would like to be able to select multiple assets/pages so that I can see all comments from select companies I am in control of.

Vendor Response

Hi Brooklyn, Thank you for your positive feedback on BrandBastion Lite! We're delighted to hear that the auto-hide feature and keyword blocker have been incredibly helpful for you. Regarding the comment about selecting multiple assets/pages to see comments, we want to assure you that it's possible to do that with the platform filters. We would love to provide you with a detailed explanation of how to do this, so our team will reach out to you directly to guide you through the process.

Replied May 2023

Audrey A.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 6 months

Reviewed May 2022

Utilizing BrandBastion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about utilizing this software is the ability to connect with our account manager, [SENSITIVE CONTENT]. She is always available and patient to help with our questions and pain points.

Cons:

I think with this new dashboard, many of the issues we were having with tracking and locating comments will be resolved.

Vendor Response

Hi Audrey! We'd like to thank you for sharing such a positive review with the community. It's great to hear about your experience with BrandBastion Intelligence and our account management team. We will keep improving the platform and striving to give you the best service. Again, thank you so much for your comments!

Replied May 2022

Kierstin V.

Verified reviewer

Education Management

10000+ employees

Used daily for less than 6 months

Reviewed July 2022

Great for engagement!

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how clean the platform is. It is easy to use and you can see a lot of information just from the care page.

Cons:

I wish that it would hide comments once they have been engaged with.

Vendor Response

Hey Kierstin, Thank you SO much for sharing this amazing review! Customer feedback is super important for us, and we've shared yours with the product team to continue improving our platform. If you have any other suggestions, feel free to reach out to us. Thanks again!

Replied August 2022

Showing 1 - 9 of 9 Reviews