Wootric 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Wootric

4.6

(12)

Pricing

Starting at $89.00 per month

About Wootric

Wootric is a cloud-based customer experience and feedback management software that helps measure and enhance client satisfaction. Primarily catering small to large businesses, the platform uses artificial intelligence to provide insights into customers' happiness with single question micro-surveys.

Key features of Wootric include management of customer feedback, communication, engagement, campaigns, loyalty, segmentation, rating, review, market survey and referrals. Additionally, it facilitates net promoter score feedback, which allows businesses to communicate through various touch points such as, in-app or website, email and short message service (SMS).

Wootric provides software development kits (SDKs) and application programming interfaces (APIs), which further allow customization of platform as per the requirements. It also integrates with Zapier, Salesforce, Hubspot, Intercom, Slack, Zendesk, Gainsight, Totango, mixpanel, Segment, Stitch, Xplenty and Webhooks.

Wootric is available at no cost for startups and additional services are provided on monthly paid subscriptions. It offers support via chat, phone and email.

Wootric Screenshots

Wootric Pricing and Plans

Starting price: $89.00 per month

Free Trial

Free Version

Basic

$89.00

per month

No plan information available

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Wootric Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Wootric
API
CES Survey Structure
Complaint Monitoring
CSAT Survey Structure
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Forms
Dashboard
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Predictive Analytics
Pulse Surveys
Reporting/Analytics
Response Quotas
Response Validation
Segmentation
Sentiment Analysis
Site Intercept Survey
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis

Wootric User Reviews

Overall Rating

4.6

Ratings Breakdown

58%

42%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.4

Functionality

4.3

Mohamed S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Perfect NPS especially the integration with intercom

It's a good tool to use.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Almost no time to start sending NPS to our users and getting data.

Cons:

The UX is not the best, need to be modern more than the current.

Reasons for switching to Wootric

The pricing

Wagner V.

Verified reviewer

Computer Software

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed April 2020

Tool that helps the sales team in tracking the customer

Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows us to define the periodicity between the first and the second survey. Through our configuration, we can search our customers by company, being able to identify, which companies have more detractors and promoters customers, assisting in the post sales contact. We can identify through feedbacks, when a customer is dissatisfied with the product he bought and sometimes even the reason.

Cons:

Manually we need, after a while, to look for the last evaluation of the client, to compare with the current one, making it impossible to identify and automatically if the negotiation carried out with the client, generated a better assessment than the previous one.

Reasons for switching to Wootric

The survey conducted by form, has a much lower response rate, compared to what Wootric can return.

Verified

Reviewer

Market Research

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed February 2019

Good for a simple NPS tool, should have a better API though

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer.

Cons:

The Wootric product by itself is good. However, when I used the API to retrieve data, some endpoints didn't allow us to get only the latest updated results which meant we had to get all the results each time (the number of results obviously kept on growing over time). On top of that, there is a limit of pages (30) and a limit or records per page (50) which makes the querying very difficult in order to retrieve more than 1500 results.

Vinicius A.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2019

Take control of the NPS

Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up. I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.). We have a integration with Slack, and the comments made by customers go to a channel in there, this way everyone in the company can evaluated the perception of our users about our tool, without the need to access wootric. Some collect needs to be classified by type tags before. After that I can filter to see only grades, comments, by detractors or promoters, etc. After that I can use this data to making decisions and prioritize improvements for our product.

Cons:

The mobile version is a mess, it is not responsive.

Emilio Joaquín B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

A great software to know your customer

All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Possibility to use tags in the evaluations to stratify the data and the Snapshot screen is very complete.

Cons:

You cannot compare current data with previous data on the same graph.

Reasons for choosing Wootric

Ease of use.

Reasons for switching to Wootric

For lack of information and reports.

Emanuelle l.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2020

Great tool for tracking customer satisfaction and feedback

Wootric is a great customer satisfaction survey tool, because with it we can monitor our customers' satisfaction monthly and also view the positive and negative comments made.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows the interaction of the entire company on the evaluations received with customer feedbacks. Through feedbacks we are able to deal with customer complaints and build successful cases with promoters. It allows you to classify comments with tags that help us to classify the most recurring problems, so that we can take the necessary actions to eliminate their cause.

Cons:

It does not allow us to monitor the feedbacks handled in an automated way. Today we need to look at the last feedback sent by the person to compare with the current one and analyze whether their satisfaction has improved or not, after the last deal. They could allow comparing periods between one year and another, or from one month to another. I could provide NPS reports by company monthly without having to export and do it manually.

Estefanía A.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2020

get the result of your customer's satisfaction the moment it happens

Ratings Breakdown

Ease of use

Functionality

Pros:

The software allows evaluations to run directly in the application, and allows it to be sent by email. It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics. We have an Integration with zapier, where evaluations without comments, we send an automatic email to customers.

Cons:

I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.

Alexander F.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Overall product rating

My experience with the tool is very positive. It is well accepted in the company (at analytics) and by our customers (at the surveys). Through it we treat the feedbacks and perform the daily monitoring of the evaluations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

System Usability. Evaluation within the software. Creation of several filters. Analysis through trends.

Cons:

It is not possible to close the client feedback loop. Comparison month by month in charts by customer. Extract custom reports.

Ariana F.

Verified reviewer

Design

51-200 employees

Used daily for free trial

Review source

Reviewed May 2020

Review for Wootric

Wootric is a tool that has gained a primary place in the processes of the customer experience team, but I see its great potential leveraging other teams such as development, marketing, support, design, sales etc. Because by finding patterns in our customers feedbacks we can make decisions based on data and improve our product even more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a simple and optimized way to receive feedback from our app by our customers. It is a very intuitive platform that makes difficult information to be viewed more quickly and easily, to generate new experiences for our customers. The NPS survey layout does not interfere in our app.

Cons:

I believe it would improve my experience if the left side filter was fully opened, so I could do the custom filtering more easily and in a few clicks, but to do that it would be necessary to work on the hierarchy of elements as to know what is the title; or filter's checkbox. The panel information like graphics is a bit confusing, maybe it need more wide space.

Augusto G.

Verified reviewer

Marketing and Advertising

11-50 employees

Used other for less than 2 years

Review source

Reviewed August 2019

Has what we need

It's a very satisfatory experience and I tell to others about the tool when my friends need it.

Ratings Breakdown

Ease of use

Functionality

Pros:

In our company, we use it to do NPS and compile the results. We embed in emails marketing and send to our customers. It has worked perfectly since the beginning.

Cons:

I feel like we deserve a better design for our main dashboard and some extra features like reminders of re-application the NPS.

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