Freshcaller 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Freshcaller is right for your organization?

Our Customer Support Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Freshcaller

4.0

(35)

Pricing

Starting at $15.00 per month

About Freshcaller

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts.

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.

Freshcaller Screenshots

Freshcaller Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Free (Contact Center)

$0.00

flat rate, per month

Plan includes:

Buy Local Numbers
Buy Toll-Free Numbers
Call Metrics
Call Notes
Custom Greetings
Desktop Notifications
Inbound Caller ID

Growth (Contact Center)

$15.00

per user, per month

Plan includes:

Basic Call Queues
Call Recording
Number Porting
Pre-Built Reports
Up to 2000 Incoming Minutes/Month FREE
Voicemail
Wait Queues
Warm Transfer

Pro (Contact Center)

$39.00

per user, per month

Plan includes:

Basic Call Queues
Call Recording
Number Porting
Pre-Built Reports
Up to 2000 Incoming Minutes/Month FREE
Voicemail
Wait Queues
Warm Transfer

Enterprise

Pricing available upon request

Plan includes:

Abandoned Call Metrics
Includes 5000 Bot Sessions/Month
Level Monitoring
Omnichannel Routing
Service
Speech Enabled IVR (Phone Trees)
Up to 5000 Incoming Minutes/Month FREE
Voicebot

Growth (Omnichannel)

Pricing available upon request

Plan includes:

Contact Center and More
Messaging
This Plan Offers Everything in Growth of Freshdesk Support Desk

Pro (Omnichannel)

Pricing available upon request

Plan includes:

Advanced Automati
Apple Business Chat
Custom Reporting and Dashboards
Custom Roles and Permissions
Custom SLA and Business Hours
Team Performance Report
Up to 3000 Bot Sessions/Month FREE
Up to 3000 Incoming Minutes/Month FREE
Whatsapp Business

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Freshcaller Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Freshcaller
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Audio/Video Conferencing
Automated Routing
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Conferencing
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Dashboard
Employee Activity Monitoring
Help Desk Management
Inbound Call Center
IVR
Manual Dialer
Mobile Access
Monitoring
Multiple Scripts
On-Demand Recording
Outbound Call Center
PBX
Phone Key Input
Predictive Dialer
Queue Management
Real-Time Data
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Scheduled Recording
SIP Trunking
Softphone
Text to Speech
Third-Party Integrations
Time Zone Tracking
Two-Way Audio & Video
Unified Communications
Video Conferencing
Virtual Call Center
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Freshcaller Integrations

Freshsales

Freshservice

Freshdesk

WooCommerce

HubSpot CRM

Zendesk Sell

See all 13 integrations

Freshcaller User Reviews

Overall Rating

4.0

Ratings Breakdown

43%

31%

14%

Secondary Ratings

Ease of Use

3.9

Value for money

3.8

Customer support

3.8

Functionality

3.8

Amanda B.

Verified reviewer

Publishing

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Great inexpensive ticketing system

Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward.

Cons:

The reports function leaves a lot to be desired.

Reasons for switching to Freshcaller

Intercom was too complicated

Dave W.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Reviewed July 2020

Freshcaller for SMBs

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.

Cons:

Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.

Reasons for choosing Freshcaller

Seamless intergration with Freshdesk.

Reasons for switching to Freshcaller

Cost and ability to integrate with Freshdesk.

Bo B.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Product is okay - handy to have everything connected - technical support is overwhelmed

My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets.

Cons:

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround.

Reasons for switching to Freshcaller

We wanted everything connected, but that's only valuable if it works...

Mark john Paul M.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Friendly user tool for Team Leaders

From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible.

Cons:

The more options available sometimes it could confuse the user on which to select or follow.

Reasons for switching to Freshcaller

Kayako features are way far from freshdesk.

Verified

Reviewer

Internet

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Good product but quite expensive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams.

Cons:

Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great.

Reasons for switching to Freshcaller

Costs

Alois H.

Verified reviewer

E-Learning

201-500 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Most terrible customer Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot of feature. Most of them are only available in paid plan.

Cons:

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen. Even easy task like to switch from a free to a paid plan (which is not able in the software) could not be solved after 2 weeks ! Each Account has a account manager which looks like more a single point of failure for us. Every ticket and request is redirected to your account manager. If this guy can not handle probably the 1.000 tickets a day this poor guy gets - you are simple stuck. Phone calls are really good and easy in freshcaller but there is not a easy way to send and reviece sms in freshcaller at all. So you can not use it to replace a normal mobile phone which should be the idea.

Reasons for switching to Freshcaller

The customer Service did responde to our support ticket

Mian M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Customer Service Made Easy

After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features 2. Get entire call history with cost and recordings 3. Cost effective compared to larger companies 4. Seamless integration with all products

Cons:

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue

Sara C.

Verified reviewer

Environmental Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

Simple and reliable

It was quick and easy to set up, compact. And integrates with CMR tools that complements the whole package

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes. Giving the customer a perfect experience.

Cons:

Maybe wee need a scheduling tool integrated

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Crashes, dropped calls, and lost voicemails

Not a good experience, it needs updates, and bug fixes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms

Cons:

It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

Increase the quality of customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard, feedback and ability to review calls after they happen - along w notes that can be added help to increase the quality of our customer service team allowing them to ability to review and provide feedback in an easy manner. Regardless of tech ability, our team is able to use this service with ease.

Cons:

The only drawback is the difficulty in setting up an IVR for holidays is a little bit tricky - but the capability still exists.

Showing 1 - 10 of 35 Reviews

See All Reviews