Callcap 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Callcap

4.6

(22)

Pricing

Starting at $29.00 per month

About Callcap

Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for call tracking, data collection and website conversions to generate leads for increasing sales. Key features include distributed call recording, instant retrieval, file transfer, call sharing and archiving.

Designed for businesses of all sizes, Callcap provides local as well as toll-free numbers, caller greetings, blacklisting and custom disclaimers based on client requirements. It allows firms to forward calls across multiple locations and manage routing schemes for assigning tasks to employees. Additionally, the centralized platform enables enterprises to record and monitor incoming/outgoing calls to generate reports based on business performance.

Callcap helps users analyze customer demography and promote advertisements and marketing campaigns to ensure audience targetting. It is available on a monthly subscription and support os extended via documentation, phone and other online measures.

Callcap Screenshots

Callcap Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

usage based, per month

No plan information available

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Callcap Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Callcap
API
Archiving & Retention
Caller ID
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Tracking Metrics
Conversion Tracking
CRM
Keyword Tracking
Lead Qualification
Monitoring
Performance Management
Performance Metrics
Real-Time Analytics
Real-Time Data
ROI Tracking

Callcap Integrations

Salesforce Sales Cloud

Google Ads

Google Analytics 360

Callcap User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

23%

Secondary Ratings

Ease of Use

4.4

Value for money

4.8

Customer support

4.5

Functionality

4.3

Have you used Callcap and would like to share your experience with others?

Jamie P.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Call May Be Monitored (by us)

I would be remiss if I didn't mention just how important Callcap has become to our analytical findings. Because Callcap has been so easy to use, we have expanded our analytics department and have increased the amount of information that we are able to provide to our clients, resulting in better business strategies for them. I would also be remiss if I didn't give a shout out to our most excellent rep and technical support people, without whom, we would probably be stuck. So, thank you to [SENSITIVE CONTENT HIDDEN], our rep and [SENSITIVE CONTENT HIDDEN], technical support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

dDaniel Advertising is a full-service marketing agency. One of the unique features that we offer clients is ANALYTICS. As part of the analytic package, we listen to and review each phone call that comes in on the dedicated tracking line, and provide a summary of all calls to the client. This is a great tool for them, and for us. Callcap (unlike some other call tracking companies whom I will not name) has the greatest ease of use. The product seemed to have been designed with this function in mind. Unlike some other call tracking companies, Callcap allows users to listen and type a summary of the call in the notes section, which will then pull to an Excel spreadsheet. Additionally, users can access call records for up to 2 years, just in case they need to.

Cons:

If I had to change anything about Callcap, it would be the way that the Excel spreadsheet looks when it is pulled, which is very hideous. It takes effort on our end to beautify the report so that it is (a) easy to read, (b) not ugly, and (c) fits easily on a page or two. Even though it isn't a huge amount of effort to beautify the reports, having the reports pull as client-ready straight from the software would be immensely gratifying and would save us time.

Vendor Response

Thank you Jamie for your feedback. It's comments like this that we appreciate. We will definitely take your cons into consideration as we continually work to improve our system to give our end users a cleaner and better experience!

Replied January 2020

Sharon M.

Verified reviewer

Music

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great tool to monitor employee phone conduct and effectiveness

I have had a great experience overall as I look at it as a training tool for my employees.

Ratings Breakdown

Ease of use

Functionality

Pros:

I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have. I also like using it as a caller ID in case I need to call back if the call was missed. Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info.

Cons:

The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated.

Reasons for choosing Callcap

Learned about it from Marty Fort and his group I belong to. It provided what I needed and didn't need to look any further.

Vendor Response

Thank you Sharon. Helping businesses turn their prospects into something more is what we pride ourselves on. We appreciate your review.

Replied January 2020

donna w.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

it was a great decision

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy accessibility to the calls. Great for training and coaching.

Cons:

I would say nothing. It was a great decision

Brandy G.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Works for us!

We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours.

Cons:

We have no issues to report with using this system.

Reasons for choosing Callcap

We wanted a live person answering the phone when people try to reach us after hours. We found that if people called our main office number and go the answering machine after hours they would hang up and not leave a message.

Vendor Response

Thank you Brandy! We love having you as a customer and being able to prove out our goals and give customers great value and return. We appreciate the review!

Replied December 2019

Brian S.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Best Overall: Fast and Reliable

I have evaluated many different call tracking software and have found that CallCap is the best overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The speed, support and reliability is second to none.

Cons:

I would like the ability to integrate the software with other API's. Google Data Studio, HubSpot, etc.

Reasons for choosing Callcap

Speed, reliability and price.

Vendor Response

We appreciate your review Brian. Please know our devs are constantly working to make Callcap work better with other software.

Replied January 2020

Alan G.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Excellent tool, could use some polish

The ability to text our customers from our main office number is great and we don't have to use our personal cell phones.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ability to to text from our landline office number from anywhere. The web-based tool and app make it easy to text from anywhere.

Cons:

Sending/receiving pictures is glitchy. Using the mobile app, it takes at least two attempts to start a new conversation. Also, once I've addressed a notification, I have to kill the app and reopen it for the notifications badge to go away. One the website, having to click the box to agree to the terms every time I log in is a hassle.

Vendor Response

Thank you Alan. These are the types of comments we like to hear. We certainly take these comments into consideration when building out our roadmap and working on things to provide our customers a better experience. Should you have anymore suggestions, feel free to send them to sales@callcap.com

Replied January 2020

Tanya S.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Happy User

The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the availability of phone numbers and the tracking system best.

Cons:

I don't like how the dashboard/format has changed so many times over the years. It is not very easy to navigate and this is where there is room for improvement.

Vendor Response

Thank you for your feedback Tanya. Our dashboard is high on our priority list this year and we hope to provide you an easier interface to make your ease of use better.

Replied January 2020

Erika R.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Amazing Resource

Marketing tracking has become much easier - especially with being able to report on revenue per lead source.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great.

Cons:

I wish I could customize the reporting for some things we track.

Reasons for choosing Callcap

Experience - i have used Call Cap before.

Vendor Response

Thank you Erika! We are thrilled you are getting value from Callcap!

Replied January 2020

Marlaina P.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed December 2019

Provides Invaluable Information

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We assign a phone number to almost every product piece we do for a client. This gives us so much data for our Analytics Department. When a client may not "feel" a campaign did it's best, we are able to go in and measure the sales down the cash register. This is invaluable information. Anytime we have a problem, our rep is always quick to aid or provide an answer.

Cons:

Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road. It would be nice if that data remained with the account, not necessarily the phone number.

Vendor Response

Thank you for your feedback Marlaina. We will talk about this with our devs to see what could be done in the future. Should you have anymore suggestions, feel free to send them to sales@callcap.com

Replied January 2020

Crystal W.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Support Team Is Amazing

[SENSITIVE CONTENT HIDDEN]and the team are very responsive and I will continue to use this service for a long time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution. I can text my rep directly and that makes a big difference in todays lack of customer service issues! I highly recommend this service for it's affordability and ease of use.

Cons:

Due to MMS restrictions it takes some knowledge to understand the number of characters you can use in each canned message. But it was all resolved immediately and the company gave me a nice credit to make up for the inconvenience.

Reasons for switching to Callcap

Cost effectiveness

Vendor Response

Thank you Crystal. We love our support team and glad you do too!

Replied January 2020

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