1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Call Center Software

/

ClarityTel

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Overview

ClarityTel 2026: Benefits, Features & Pricing

Wondering if ClarityTel is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

ClarityTel
ClarityTel
4.8
(8)

Pricing

Starting at $19.99 per month

About ClarityTel

Clarity Business VoIP is a cloud-based phone solution designed for businesses of all sizes. The solution allows organizations to access the benefits of a hosted VoIP service using packet-switched telephony. Businesses can configure and manage auto attendant and call flows through an interactive web dashboard.

With Clarity Business VoIP, businesses can create multiple extensions or departments as per the requirement. The solution also supports multiple submenus and call flows under the main directory. It offers a centralized inbox for retrieving all voicemails.

Businesses can configure calling to multiple numbers in a specific sequence or simultaneously. The solution is capable of automatically routing calls to other numbers or voicemails during nonworking hours and public holidays. The solution also automatically records all inbound and outbound calls for quality monitoring.

Clarity Business VoIP offers a scalable architecture that allows businesses to meet increased demand when required.

Support is offered via phone and through an online knowledge base.

ClarityTel Screenshots

0
0
1
2
3
4
5

ClarityTel Pricing and Plans

Starting price: $19.99 per month
Free Trial
Free Version

Basic

$19.99

flat rate, per month

No plan information available

    Advisor Get Price CTA Image

    Confused about pricing? We've got you covered.

    Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

    ClarityTel Features

    • Popular features found in Call Center
      Caller ID
      Call Logging
      Call Monitoring
      Call Recording
      Call Routing
      Call Scripting
      Contact Management
      CRM
      Dashboard
      IVR
      Queue Management
      Reporting/Analytics
    • More features of ClarityTel
      Access Controls/Permissions
      Activity Dashboard
      Alerts/Notifications
      Auto-Dialer
      Automatic Call Distribution
      Blended Call Center
      Call Center Management
      Call Conferencing
      Call List Management
      Call Queues
      Call Reporting
      Call Screening
      Call Tracking
      Call Transfer
      Chat/Messaging
      Computer Telephony Integration
      Conferencing
      Fax Management
      Inbound Call Center
      Manual Dialer
      Mobile Access
      Monitoring
      Multi-Channel Communication
      Outbound Call Center
      Real-Time Analytics
      Real-Time Monitoring
      Real-Time Reporting
      SIP Trunking
      SMS Messaging
      Unified Communications
      Video Conferencing
      Voice Mail

    ClarityTel User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    88%

    4

    0%

    3

    13%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    4.9

    Customer support

    4.3

    Functionality

    4.5

    Have you used ClarityTel and would like to share your experience with others?

    Aman's profile

    Aman K.

    Verified reviewer

    Chemicals

    1001-5000 employees

    Used daily for less than 2 years

    Review source

    Reviewed February 2023

    ClarityTel is an affordable and reliable business phone system with useful features.

    5

    ClarityTel generally receives positive feedback from users. The platform offers a comprehensive and cost-effective business phone system solution that includes features such as auto-attendant, call routing, voicemail, and call recording. Users appreciate the platform's reliability, ease of use, and excellent customer support. Additionally, the platform offers a variety of integrations with popular business applications, which can enhance productivity and efficiency. However, some users have mentioned that the platform's interface could be more intuitive, and there may be occasional technical issues that need to be addressed. Overall, ClarityTel appears to be a reliable and effective business communication solution for companies of all sizes.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    ClarityTel is a highly regarded communication platform due to its affordability and customer support. The platform offers flexible pricing plans that accommodate businesses of all sizes, and its customer service is responsive and accommodating via various channels. ClarityTel's features, such as call routing and auto-attendant, streamline communication and enhance professionalism, thereby improving customer service. Consequently, many businesses find ClarityTel to be a reliable, cost-effective solution that provides a positive user experience.
    Cons:
    I have reported some issues with ClarityTel, such as occasional call quality problems, challenges with navigating the interface, and limited customization options for certain features. I have also expressed disappointment with the platform's lack of integration with third-party tools, which may limit its functionality for some businesses.

    Read More

    DE

    David E.

    Telecommunications

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2016

    ClarityTel Rocks!

    5

    I transferred approximately 20 voice mail accounts to ClarityTel. The process took several months, mainly because the telephone company I transferred from was very uncooperative. Throughout the transition, Derrick Carswell stayed on the case and remained completely responsive to my needs and the needs of my customers . This included after hours and weekend attention when necessary. In any introduction of a new technology to customers who are used to doing things a certain way, you're going to have questions and perhaps some misunderstandings. I've got to say that with the intense focus on this block of customers, service disruptions were kept to an absolute minimum. Several years have now passed since the cut over to ClarityTel. As proof of the usefulness of the software along with it's ease of use and functionality I am happy to report that practically all of the customers involved have remained on the service.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The software has a high degree of functionality and adaptability. If a customer has a particular need, this need can almost always be met through already existing features or ClarityTel's flexible programming ability.
    Cons:
    None

    Vendor Response

    Thanks so much for your review - we appreciate your business! - The ClarityTel Team

    Replied August 2016

    Read More

    SA

    Sohni A.

    Construction

    501-1000 employees

    Used other for less than 2 years

    Review source

    Reviewed December 2017

    Good Value for Money for Small to Medium Sized Businesses

    3

    Ratings Breakdown

    3
    Ease of use
    5
    Value for money
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    Not too complicated so easy to train new users on the program Best feature is that it does not break the bank
    Cons:
    Interfacing function is not the greatest - run into trouble if there are other software being used by the company Not the most user friendly software

    Read More

    GP

    George W. P.

    Telecommunications

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2016

    CLARITYTEL Business VoIP comes in many flavors ITSP SaaS

    5

    I have been a customer of this company since 1996 and have gone through the telecom revolution with them. They have every time done what they promise. Claritytel.com delivers hosted VoIP telephone service as well as hosted PBX. I sell an on-premise solution and use their SIP trunking service extensively. I have never had a problem with interoperability, and have integrated Nortel, Avaya, and Asterisk based phone systems with Claritytel.com The developers and technical staff are reachable, personable, and competent . In a couple cases my customer wanted something special to be added to the platform. Within days I received an email from the head man in development stating it was ready!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Rock solid. Multi-redundant in hardware, power, PSTN interconnect, and geographically. There has not been a serious service affecting outage - better than 5-9's.

    Vendor Response

    Thanks so much for your review - we appreciate your business! - The ClarityTel Team

    Replied August 2016

    Read More

    CN

    CW N.

    Information Technology and Services

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2016

    Get Clarity with ClarityTel!

    5

    Best tech support I've experienced in the industry. Was looking for a great service to switch our phones too.. Fast and professional install. Fantastic customer service. Great value!!!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Their tech support is the best and brightest I've worked with. Response times measured in less than 1 minute. Fantastic after the sale customer service!
    Cons:
    Been with ClarityTel for years but I wish I'd have found out about them sooner.....my life would have been much easier!!

    Vendor Response

    Thanks so much for your review - we appreciate your business! - The ClarityTel Team

    Replied September 2016

    Read More

    AS

    Adonis S.

    Verified reviewer

    Telecommunications

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed February 2018

    Business VOIP solutions

    5

    Ratings Breakdown

    5
    Ease of use
    4
    Functionality
    icon
    Pros:
    This is a simple and affordable cloud VOIP solution. It helps the business save telephone service cost. It is simple yet very expandable module that you can customize according to your business needs.
    Cons:
    Company that are using traditional phone unit should upgrade to IP phone to fully utilized the feature of the system.

    Read More

    VA

    Viktoria A.

    Verified reviewer

    Construction

    201-500 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2017

    Neat little system, great functions and customer service

    5

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    3
    Customer support
    5
    Functionality
    icon
    Pros:
    This is a great system that functions great and the customer service provided was unmatched. Would recommend to anyone!
    Cons:
    Could use a bit more features just to make it an all around software but in general it performs all the functions I need from it.

    Read More

    KK

    Kris K.

    Real Estate

    2-10 employees

    Used weekly for more than 2 years

    Review source

    Reviewed September 2016

    Always Reliable

    5

    Used services for years without any problems and have recommended it to thousands of others. It is effective, efficient and affordable and allows me to focus on other priorities in my business.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    Gives me the flexibility and innovation I need
    Cons:
    Nothing

    Vendor Response

    Thanks so much for your review - we appreciate your business! - The ClarityTel Team

    Replied September 2016

    Read More

    Showing 1 - 8 of 8 Reviews

    Popular ClarityTel Alternatives

    Main Product
    ClarityTel

    ClarityTel

    4.8
    (8)

    Ratings Breakdown

    • 4.50Ease of use
    • 4.86Value for money
    • 4.29Customer support
    • 4.50Functionality

    Pricing

    Starting at $19.99 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.55Ease of use
    • 4.54Value for money
    • 4.55Customer support
    • 4.56Functionality

    Pricing

    Starting at $25.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.40Ease of use
    • 4.28Value for money
    • 4.09Customer support
    • 4.40Functionality

    Pricing

    Starting at $350.00 per year

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.14Ease of use
    • 4.19Value for money
    • 4.04Customer support
    • 4.51Functionality

    Pricing

    Starting at $15.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.32Ease of use
    • 4.10Value for money
    • 4.02Customer support
    • 4.17Functionality

    Pricing

    Starting at $27.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.22Ease of use
    • 4.05Value for money
    • 4.02Customer support
    • 4.27Functionality

    Pricing

    Starting at $30.00 per month

    Get Price

    Other Top Recommended Call Center Software

    CallTools
    CallTools

    4.8 (153)

    Recently recommended 4 times

    Zendesk Suite
    Zendesk Suite

    4.4 (4065)

    Recently recommended 3 times

    Five9
    Five9

    4.2 (481)

    Recently recommended 3 times

    Amazon Connect
    Amazon Connect

    4.5 (89)

    Recently recommended 2 times

    Advisor Get Price CTA Image

    Stuck Between Options?

    Our experts can help you compare ClarityTel with other top options, so you can find the best fit for your needs.

    See what companies are saying about Software Advice