EasyCall Cloud 2026: Benefits, Features & Pricing

Wondering if EasyCall Cloud is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

EasyCall Cloud

4.4

(17)

Pricing

Starting at €25.00 per month

About EasyCall Cloud

EasyCall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This solution is available in multiple languages including English, Italian, and Spanish. EasyCall Cloud provides various features for international call and contact venters including a predictive dialer, call recording, appointment management, real-time reporting, and more. Additionally, EasyCall Cloud is GDPR-compliant and provides data security and encryption in the cloud. The EasyCall Agents mobile app is available for iOS and Android devices.

EasyCall Cloud Screenshots

EasyCall Cloud Pricing and Plans

Starting price: €25.00 per month

Free Trial

Free Version

Basic

€25.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

EasyCall Cloud Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of EasyCall Cloud
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Computer Telephony Integration
Contact Database
Data Import/Export
Data Security
Email Management
Inbound Call Center
Interaction Tracking
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Language
Outbound Call Center
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Social Media Integration
Third-Party Integrations
Virtual Call Center
Voice Mail
VoIP
Workflow Management

EasyCall Cloud Integrations

Zapier

EasyCall Cloud User Reviews

Overall Rating

4.4

Ratings Breakdown

65%

18%

12%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.6

Functionality

4.5

Have you used EasyCall Cloud and would like to share your experience with others?

Querobim D.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

EasyCall Rating

Ratings Breakdown

Ease of use

Functionality

Pros:

It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts.

Cons:

When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

Fast, Easy to Use, and Reliable

My overall experience with EasyCall Cloud has been very positive. The platform is easy to use, fast, and reliable for daily operations. Even when small issues came up, the support team was quick to resolve them, which gave me confidence in the service. It has saved me time, improved efficiency, and made communication smoother across the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EasyCall Cloud is very intuitive and quick to set up. The interface is straightforward, which makes it easy for new users to get started without a steep learning curve. Tasks that normally take longer with traditional systems can be completed in just a few clicks, and call quality remains consistent even when moving fast. This combination of simplicity and speed saves time for the team and makes day-to-day operations much smoother.

Cons:

I experienced a few small bugs in the beginning, but the support team responded quickly and solved them without delay.

Diogo T.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Connection management tool

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities.

Cons:

It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure

Gianni D.

Verified reviewer

Wireless

11-50 employees

Used daily for less than 12 months

Reviewed July 2024

Programma perfetto per la gestione delle chiamate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate.

Cons:

Non abbiamo riscontrato particolare svantaggi per il software.

Carmelo M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed May 2020

Freedom for your business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow.

Cons:

The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).

Reasons for choosing EasyCall Cloud

Is an all-in-one solution completely cloud and web based

Filipe P.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Easycall Cloud Evaluation

Ratings Breakdown

Ease of use

Functionality

Pros:

I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.

Cons:

I think it should be improved, the reporting part was the only negative point I found.

Melquisedeque S.

Verified reviewer

Government Administration

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2019

A not so easy solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.

Cons:

The main issues are with Java and compatibility

Emanuelle C.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

My Easy call

Ratings Breakdown

Ease of use

Functionality

Pros:

I used the software to make calls, make conferences and this facilitates the work in a way to speed up the work in attendance.

Cons:

So far I have not found any problems in the software.

Magno B.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed November 2019

Excelente software EasyCall

I use the tool at work day by day, facilitating contact and support with the customer for call resolution.

Ratings Breakdown

Ease of use

Functionality

Pros:

I liked the ease of use, switching calls, conferences, call transfers, time recording, etc.

Cons:

I've had problems with java, but rarely.

James S.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed December 2016

Easy to Use Contact center solution

Simple Web based contact centre solution with in built reporting and Data management tools which allow easy access to key functionality. Only downside is functionality often lacks some customisation options and service desk response can be slow in response and resolution of issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Showing 1 - 10 of 17 Reviews

Load More Reviews