Fuze 2026: Benefits, Features & Pricing

Wondering if Fuze is right for your organization?

Our VoIP Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Fuze

4.1

(75)

Pricing

Starting at $15.00 per month

About Fuze

Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and web conferencing functionality on tablets, smartphones, desktops and laptops.

Additionally, users who want to equip meeting rooms with HD video conferencing systems can opt for Fuze for Rooms. The Fuze Telepresence Connect service helps businesses to ensure interoperability with room-based video conferencing systems from leading hardware vendors.

Fuze’s applications are designed to dynamically adjust the bandwidth of voice, video and content transmission across a range of devices and network conditions. For instance, users receive rejoin notifications after network outages and unmute notifications when the system senses them talking.

Fuze also offers features such as collaborative annotation of content, special modes for conferencing while driving, content sharing from mobile devices and integration with cloud-based file hosting services such as Dropbox and Box.

Fuze Screenshots

Fuze Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Fuze Meetings

$15.00

per user, per month

Plan includes:

1:1 & Team Messaging
Meetings up to 1000 Participants

Fuze Calling

$25.00

per user, per month

Plan includes:

1:1 & Team Messaging
Meetings up to 10 Participants

Fuze Pro

$35.00

per user, per month

Plan includes:

1:1 & Team Messaging
Meetings up to 1000 Participants

Fuze International

Pricing available upon request

Plan includes:

1:1 & Team Messaging
Meetings up to 1000 Participants

Fuze Unlimited Global

Pricing available upon request

Plan includes:

1:1 & Team Messaging
Meetings up to 1000 Participants

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Fuze Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of Fuze
Annotations
API
Attendee Management
Audio/Video Conferencing
Call Center Management
Call Conferencing
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Fax Management
File Sharing
Meeting Management
Multi-Channel Communication
Multi-User Collaboration
Online Voice Transmission
Presentation Streaming
Presentation Tools
Real-Time Chat
Recording
Scheduling
Screen Sharing
Two Way Audio & Video
Unified Communications
Video Conferencing

Fuze User Reviews

Overall Rating

4.1

Ratings Breakdown

40%

43%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

3.8

Functionality

4.0

Gregg L.

Verified reviewer

Staffing and Recruiting

1001-5000 employees

Used other for less than 2 years

Review source

Reviewed October 2019

Extraordinary product with so many useful features

So, in a nut shell I really refer this one application over others due to its affordability and functionality as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about it is that I can easily coordinate among my teammates through its instant messaging feature that is a huge ease in all terms. Furthermore, the basic feature that is my most favorite and indeed the most applicable feature is its ability to be used on multiple types of devices whether it’s a laptop, desktop or even my tiny mobile phone with a lot of ease and convenience.

Cons:

No doubt Fuze is absolutely perfect product. I found it to be very amazing from every angle. I failed to find even a single deficiency in it.

Verified

Reviewer

Entertainment

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Three years of Fuze

Fuze provides an economical SIP-based voice service without the need for any on-premise equipment. Can be used with software app/clients and/or with physical, desktop and conference IP phones.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that this service provides and app for both desktop and mobile. The user portal is useful as it allows configuration of features like simultaneous ring and voicemail. Voice quality is very good and HD voice is possible if the other callers support it.

Cons:

Early on, (ThinkingPhones days) the apps were not so fully featured or functional as they are today.

Ikaika K.

Verified reviewer

Management Consulting

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Keep Looking

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Cons:

If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour. It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need. You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training. Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

Verified

Reviewer

Telecommunications

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

Fuze for project tracking

Overall, Fuze is a great product for keeping track of projects and reviewing documents in a virtual setting. Many people from different offices and cities can all review the same documents.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It’s easy to keep track of a large number of projects. It is easy to enter in data and collaborate with people in different offices.

Cons:

Tracking milestones on projects is a little clumsy. This could be due to the way our organization and client has the back end set up.

Verified

Reviewer

Government Administration

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Fuze allows you to streamline and fuse your group communication efforts!

Fuze provides superlative global voice, video, messaging, and collaboration software and applications that enable me to communicate more effectively and efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that we can have conference calls with someone in NY, CA, and China at the same time. Fuze is a vital business communication tool!

Cons:

Honestly no drawbacks of the software, just some of the people I have to deal with! Too bad Fuze couldn't provide new work colleagues and counter parts!

Verified

Reviewer

Non-Profit Organization Management

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed October 2018

A nightmare for a small team

Really negative. We went with Fuze thinking it was a good price for what it offered, what we got instead was a headache that has dragged on for years. We even tried cancelling our account and had a hard time doing that. I would absolutely NOT recommend this to my colleagues or anyone else running a small business or non-profit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We mostly used Fuze for broadcasting webinars and hosting conference calls. Some of my most-liked features were helpful but not unique to Fuze. For example, their recording feature is generally easy to use and stores it in your account for streaming or downloading. Dial-in numbers were easy enough to use, and generally were used without issue.

Cons:

Where do I start? I found the service unreliable most of the time. Service would be down or slow frequently. When you're about to go live with 90+ people waiting for your webinar, this is a problem! The back end is incredibly confusing (ThinkingPhones or Fuze? They merged and didn't do it well), and their customer support is by far the worst I've experienced. They are awful at following up on tickets, rarely can give you a clear answer, and don't seem to know their way around their own product. Their are constantly "updating" their software with zero improvement to quality of the service.

Verified

Reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Frustrating

Not a very good experience. They need to figure out how to prevent outages and lagging.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can make calls over the cloud and see who is calling. It integrates with our auto dialer.

Cons:

Since at my job we make several sales calls all day, when the app goes down, it keeps everyone from doing our job. This can happen for several hours at a time. Every day I have to deal with poor connection quality and lagging. A lot of calls are static.

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

It's OK, does what it needs to most the time

Ratings Breakdown

Ease of use

Functionality

Pros:

It's relatively easy to use. It does what it needs to do. But I feel it could be better.

Cons:

I often have to restart the application. It sometimes has an echo on the line. And I personally am not a fan of the UI and the Contacts aspect but others may like that.

Miranda M.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Best Way To Cold Call

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I use Fuze to cold call clients in my pipeline. I love how you can mask the area code to match that of who you are calling. I also love how the click to call function is integrated and works with Salesforce as well. I use this to complement email marketing with YesWare.

Cons:

I wish texting were more clear cut using Fuze on my desktop. It is not very intuitive/user friendly.

ANDREW T.

Verified reviewer

Broadcast Media

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed May 2019

Good service for work chats and links with phone voicemail

It worked well for work chats and links with phone voicemail. The chat service was fast and pretty user friendly as well. I would recommend for small to medium sized businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it worked well for work chats and links with phone voicemail. It stored my voicemail from my work phone so I could listen while still on my computer or laptop. The chat service was fast and pretty user friendly as well.

Cons:

I think some of my co workers had phone and voicemail issues but none for me.

Showing 1 - 10 of 75 Reviews

See All Reviews