Talkroute 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Talkroute

4.1

(24)

Pricing

Starting at $19.00 per month

About Talkroute

Talkroute is a cloud-based business phone systems solution that helps small to large businesses manage text messaging, online conferences, voicemails and more. The platform allows users to make and receive calls seamlessly from desktops, browsers or smartphones. Talkroute offers a variety of features such as call forwarding, reporting, user permissions, voicemail transcription, call stacking, audio library and screen sharing. Pricing is based on monthly subscriptions and support is extended via chat, email, phone, FAQs and knowledge base.

Talkroute Screenshots

Talkroute Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Basic

$19.00

flat rate, per month

Plan includes:

1 Mailbox
1 Number
24/7 Support
500 Text Messages Per Month
Call Forwarding and Routing
Desktop/Mobile/Web Apps
Text Messaging
Unlimited Calling
Video Meetings

Plus

$39.00

flat rate, per month

Plan includes:

24/7 Support
2 Numbers
3 Mailboxes
Call Forwarding and Routing
Call Menu
Desktop/Mobile/Web Apps
Hours of Operation
Live Call Transfer
Simultaneous Ring
Single Digit Extensions

Pro

$59.00

flat rate, per month

Plan includes:

10 Mailboxes
24/7 Support
3 Numbers
BAA
Call Forwarding and Routing
Call Menu
Call Recording
Desktop/Mobile/Web Apps
Hours of Operation
Live Call Transfer

Enterprise

Pricing available upon request

Plan includes:

10+ Numbers
20+ Mailboxes
24/7 Support
Account Management
BAA
Call Forwarding and Routing
Call Menu
Call Recording
Desktop/Mobile/Web Apps
Hours of Operation

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Talkroute Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Talkroute
Access Controls/Permissions
Activity Dashboard
Automatic Call Distribution
Caller ID
Call Queues
Call Reporting
Call Tracking
Call Transfer
Customizable Caller ID
Customizable Reports
Data Import/Export
File Transfer
IVR
Live Chat
Online Voice Transmission
Recording
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Ring Groups
Screen Sharing
Softphone
Third-Party Integrations
Video Call Recording
Virtual Extensions
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Talkroute User Reviews

Overall Rating

4.1

Ratings Breakdown

71%

17%

Secondary Ratings

Ease of Use

4.0

Value for money

3.8

Customer support

4.0

Functionality

3.9

Susan V.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Truly fantastic

Our overall experience has been excellent! From the initial sales demo to getting setup and ongoing support, I really can’t say anything negative.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talkroute completely transformed the way our department is able to manage our calls and messages with our patients. We absolutely love the mobile and desktop apps.

Cons:

Talkroute currently doesn’t support faxing.

Christine P.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

We would be lost without it..

Excellent. I recommend them to everyone. They also have great customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The mobile app is a game changer. Prior to talkroute we would have someone answer our landline and take messages. Now calls are routed to our mobile phones.

Cons:

I wish text messaging allowed group messages but their support says it is coming soon.

Reasons for switching to Talkroute

It did not work well for remote teams and mobile phones.

Herny N.

Verified reviewer

Child Day Care Services

2-10 employees

Used daily for free trial

Review source

Reviewed June 2025

Sales Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The setup process was fairly straightforward and the idea of having a virtual phone system is convenient. The concept is great, but the execution was disappointing.

Cons:

The app doesn't work properly and keeps crashing all the time. On top of that, I never got a refund during the 7-day trial period. If I hadn’t blocked my card, they probably would have continued charging me. Not a trustworthy company at all.

Jeremy S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

Awesome Phone System and Great Support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talkroute has been a game-changer for our business. The platform is super easy to use, and it’s made managing calls so much smoother for our team. The customer support is awesome—always quick to help out and super friendly. We've noticed a big boost in how we handle calls, and our customers love how professional our phone system sounds now. If you're looking for a reliable and easy-to-use phone system, I totally recommend Talkroute!

Cons:

I wish Talkroute supported faxing and international calling.

Reasons for choosing Talkroute

Price. Ease of use. Customer support was more helpful.

Reasons for switching to Talkroute

We needed a phone system with proper business features.

Gerard L.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Talkroute Makes Our Business Work Everywhere

Talkroute has made our business work, especially when most of our team is remote. The platform has been at least as stable as anything in our tech stack. We use the text feature as much or more than the phone features, but for those potential guests who really want to talk to someone before renting from us, this platform has been essential.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.

Cons:

There are occasional lapses in refreshing so bouncing back and forth between view on a mobile device and laptop can sometimes be challenging.

Reasons for choosing Talkroute

Ease of implementation. We had already used it.

Reasons for switching to Talkroute

Neither product could add the features that we imagined would be great to have, but Talkroute was something that our team all felt confident would work for the long run.

Gary P.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Really helped our business

Our overall experience has been excellent and we highly recommend them to everyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our management and crews are often out in the field. Talkroute allows us to stay connected to our clients without having to be in the office.

Cons:

Overall we found the service easy to use and affordable. It would be nice if they supported faxing.

Mack E.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Terrible Company, Go Elsewhere

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, the system is terrible and the customer service couldn't be worse. Truly a horrific experience, and I am sure they will be out of business soon. I switched to their competitor and encouraged many of my colleagues who use this system to do the same

Cons:

Their customer service is the worst int he industry, unhelpful, disrespectful, ridiculous.

Reasons for choosing Talkroute

We chose them based on the functionality they had promised, but this false information.

Verified

Reviewer

Management Consulting

2-10 employees

Used daily for free trial

Review source

Reviewed March 2024

poor implementation and illegal practices

Unable to try product due to gross incompetence at Talkroute. We are trying to set up a computer based phone for our disabled employee but were treated like trash and with unfounded suspicion, not to mention illegally charging our card. I was unable to test the product, but was charged anyway. It promised a 7 day trial but I was charged IMMEDIATELY. The account was also suspended, then restored after making me jump through hoops, then suspended again. It is illegal to take a payment card while promising not to charge it, then charge it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I never got to use the product due to their incompetence.

Cons:

The rude approach to customer interaction.

Lacey S.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Great for after hours

Overall this has made my job much easier, tenants no longer leave messages on my personal phone

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that tenants can leave messages and I will get a notification on my phone, and I can also send them texts without using my personal phone number

Cons:

I dislike that the voicemail box gets full very quickly

Vendor Response

Hi Lacey, Thank you for taking the time to share your thoughts about Talkroute! Is it greatly appreciated :) Please feel free to contact us directly at support@talkroute.com and we would be happy to see if there is something we can do to make your voicemail capacity work better for your specific needs.

Replied October 2019

Rae T.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

No more answering service

Not having regular office hours our customers can still reach us by phone easily. Also we can switch up who gets phone calls by easily switching up who takes calls in which order!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

We do not staff an office on a regular basis but we still want to be accessible by our customers so we use Talkroute. It is set up to ring to 4 different people in sequence of our programmed availability. And if we miss a call we can easily look up who we missed a call from.

Cons:

When the calls ring in the ringtime gets a little long. That maybe user error on out part!

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