Serviceform 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Serviceform

4.6

(30)

Pricing

Starting at $9.00 per month

About Serviceform

Serviceform is a website conversion and customer communication platform designed to help businesses turn website visitors into leads and customers through real-time conversations and automation. It brings together AI-powered agents, chatbots, live chat, forms, and a unified inbox into a single system that supports both sales and customer support teams.

At the core of Serviceform is its conversational approach. Instead of relying only on static forms or delayed responses, Serviceform enables businesses to engage visitors at the right moment while they browse a website. AI Agents and chatbots can answer common questions, guide visitors to relevant content or products, and collect contact information automatically. When needed, conversations can be transferred to human agents through live chat, ensuring visitors always receive timely and relevant support.

Serviceform supports a wide range of use cases across the customer journey. Sales teams can qualify leads, book meetings, and follow up with prospects, while support teams can handle frequently asked questions and reduce repetitive workload. Forms can be used independently or as part of conversations to capture detailed information...

Serviceform Screenshots

Serviceform Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Basic

$9.00

per feature, per month

No plan information available

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Serviceform Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of Serviceform
A/B Testing
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Routing
Automated Scheduling
Autoresponders
Availability Management
Booking Management
Calendar Sync
Campaign Management
Chat/Messaging
Client Database
Conditional Logic
Confirmations/Reminders
Contact Database
Contact Management
Contextual Guidance
Conversion Tracking
Credit Card Processing
CRM
Customer Experience Management
Customer Journey Mapping
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Event Management
Event Triggered Actions
For Developers
Forms Creation & Design
Full Text Search
Generative AI
Geotargeting
Group Scheduling
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Notifications
Lead Qualification
Live Chat
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Multi-Location
One-to-One Messaging
Online Booking
Online Payments
Pageview Tracking
Proactive Chat
Process/Workflow Automation
Quotes/Estimates
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Real-Time Notifications
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
SMS Messaging
Social Media Integration
Support Ticket Management
Survey Builder
Surveys & Feedback
Team Calendars
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visitor Tracking
Visual Analytics
Visualization
Website Analytics
Website Integration
Website Visitor Tracking
Web Traffic Reporting

Serviceform Integrations

Meta for Business

Instapage

Squarespace

Weebly

AWeber

PrestaShop

See all 12 integrations

Serviceform User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

23%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.5

Have you used Serviceform and would like to share your experience with others?

Verified

Reviewer

Computer Software

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed February 2023

Best chatbot in the market

Ratings Breakdown

Ease of use

Functionality

Pros:

The design is cool and the onboarding process - super easy!

Cons:

I'm happy with it, not one thing to mention which wouldn't work for me

Sagal K.

Verified reviewer

Real Estate

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed May 2022

Admin user - chatbots and booking tool

Serviceform is so far the best bot tool that I've used. In previous positions I have used Hubspot's conversation tool and Drift.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer service and quick feature development.

Cons:

Integration through Zapier. Native integration could be easier to manage in-house, Serviceform replies to integration request quickly though.

Vendor Response

Thank you so much for your review, Sagal! Yes, if you need any help with integration, feel free to reach out to our support team.

Replied March 2023

Karim L.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Reviewed March 2023

Chatbot

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lead generation via Chatbot is very successful and promising

Cons:

Unfortunately, there are quite a few leads who may put in wrong email addresses or phone numbers, which is time lost for the agents during qualification.

Vendor Response

Hi Karim, thank you so much for leaving a review! We add a "validate" option to every question to qualify the leads better and to not receive incomplete details. We can validate email addresses and mobile numbers but unfortunately, we're unable to check if the email addresses and mobile numbers are authentic. We're grateful for your feedback and currently making improvements to our platform to bring you an even better experience. If you need help, don't hesitate to reach out to your Customer Success Manager!

Replied March 2023

Venni R.

Verified reviewer

Automotive

2-10 employees

Used weekly for less than 12 months

Reviewed March 2023

ServiceForm review

It is very easy to use. We have get good customer service and we are happy to our partnerchip.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easily and good customer service. It is good to get offers on email.

Cons:

Chat is little bit old fashion. Chat would be little bit better high end.

Vendor Response

Thank you so much for taking the time and effort to leave your review. We're currently improving our platform to make it look nicer and give you an even better experience!

Replied March 2023

patricia c.

Verified reviewer

Information Technology and Services

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed August 2022

I dislike LONG forms...

Was great when we started and still is. my client has decided to move on due to the price increase and the small piece that is utilized of the full product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

liked the logic flow when first using the product. the flexibility and the updates over the years have been nice. The product has grown into a more robust platform.

Cons:

the online HELP is limited and some of the account information is hard to find.

Reasons for choosing Serviceform

ease of use and

Reasons for switching to Serviceform

client wanted to update to STRIPE and found Service Form through STRIPE

Vendor Response

Thank you so much for your review, Patricia! We've now made our help docs and help videos more accessible. Feel free to reach out to us via the chatbot on our website whenever you need help!

Replied March 2023

Maria H.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2023

Review

Good.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's simple and customers are more likely to ask for help.

Cons:

Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though.

Rohan C.

Verified reviewer

Writing and Editing

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed March 2024

Serviceform platform

Ratings Breakdown

Ease of use

Functionality

Pros:

Good application for business as it is easy to use and user friendly interface and booking and making appointments are easy.

Cons:

I didn't use it much so I don't have anything to dislike

Alina S.

Verified reviewer

Cosmetics

2-10 employees

Used weekly for less than 12 months

Reviewed March 2023

Serviceform Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chat bot and the lead bar.Good customer service and flexibility!

Cons:

Adding emojis to the lead bar is a bit difficult. Other than that we’re very happy.

Andrei M.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Reviewed March 2023

Great service for low costs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An overall low cost of the service for the benefits and added value delivered

Cons:

Nothing to say here

Vendor Response

Thank you so much for taking the time to leave your review!

Replied March 2023

Elena G.

Verified reviewer

Real Estate

10000+ employees

Used monthly for free trial

Reviewed June 2023

Serviceform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-Friendly InterfaceVersatile Form CustomisationSeamless IntegrationAdvanced Features and LogicResponsive Customer Support

Cons:

As an administrator user primarily utilizing Serviceform for our region, I have nothing negative to mention. Thus far, my experience has been nothing short of seamless. Serviceform has provided an easy and straightforward process, leaving no room for issues.

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