Serviceform 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Serviceform

4.6

(30)

Pricing

Starting at $9.00 per month

About Serviceform

Serviceform is a website conversion and customer communication platform designed to help businesses turn website visitors into leads and customers through real-time conversations and automation. It brings together AI-powered agents, chatbots, live chat, forms, and a unified inbox into a single system that supports both sales and customer support teams.

At the core of Serviceform is its conversational approach. Instead of relying only on static forms or delayed responses, Serviceform enables businesses to engage visitors at the right moment while they browse a website. AI Agents and chatbots can answer common questions, guide visitors to relevant content or products, and collect contact information automatically. When needed, conversations can be transferred to human agents through live chat, ensuring visitors always receive timely and relevant support.

Serviceform supports a wide range of use cases across the customer journey. Sales teams can qualify leads, book meetings, and follow up with prospects, while support teams can handle frequently asked questions and reduce repetitive workload. Forms can be used independently or as part of conversations to capture detailed information...

Serviceform Screenshots

Serviceform Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Basic

$9.00

per feature, per month

No plan information available

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Serviceform Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of Serviceform
A/B Testing
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Routing
Automated Scheduling
Autoresponders
Availability Management
Booking Management
Calendar Sync
Campaign Management
Chat/Messaging
Client Database
Conditional Logic
Confirmations/Reminders
Contact Database
Contact Management
Contextual Guidance
Conversion Tracking
Credit Card Processing
CRM
Customer Experience Management
Customer Journey Mapping
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Event Management
Event Triggered Actions
For Developers
Forms Creation & Design
Full Text Search
Generative AI
Geotargeting
Group Scheduling
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Notifications
Lead Qualification
Live Chat
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Multi-Location
One-to-One Messaging
Online Booking
Online Payments
Pageview Tracking
Proactive Chat
Process/Workflow Automation
Quotes/Estimates
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Real-Time Notifications
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
SMS Messaging
Social Media Integration
Support Ticket Management
Survey Builder
Surveys & Feedback
Team Calendars
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visitor Tracking
Visual Analytics
Visualization
Website Analytics
Website Integration
Website Visitor Tracking
Web Traffic Reporting

Serviceform Integrations

Meta for Business

Instapage

Squarespace

Weebly

AWeber

PrestaShop

See all 12 integrations

Serviceform User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

23%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.5

Have you used Serviceform and would like to share your experience with others?

Sakun P.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Reviewed March 2023

Great tool: Makes almost everything easier and efficient with my job.

overall I'd recommend their service to anyone. Good product, Really Good customer Support from assigned account managers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the key benefits of Serviceform is its user-friendly interface, allows users to easily create and customize chatbots and forms without needing any coding knowledge. The drag-and-drop functionality makes it simple. And Its versatility. Whether you're looking to capture leads, conduct surveys, or collect customer feedback, Serviceform provides a range of templates and customization options to suit your needs. You can also integrate your chatbot or form with a range of other tools.

Cons:

Whatsapp and telegram bot integration are not there yet, But I've heard it is on the way.

Vendor Response

Thank you so much for your positive feedback, Sakun! We're thrilled to hear that you had a great experience with us. Our goal is to make the tools as simple to use as possible while delivering the most results. We'd like to introduce our new WhatsApp bot that can assist you with answering any queries or concerns that your customers may have. It's a fast and convenient way to get in touch with your customers, and we're confident that it will enhance your experience with our service. Your designated Customer Success Manager will contact you soon to tell your more about the WhatsApp bot!

Replied March 2023

Matti V.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Reviewed March 2023

Good service, helped raising conversion rates

I really like using Serviceform. We have been happy with the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price and the quality are in a good a good balance. The customer service at Serviceform is extraordinarily good, and I get answers always really quickly.

Cons:

Although it is fairly easy to make changes to the bots, it still requires a lot of logic. And sometimes it means that if you do changes on your own, it may go wrong.

Reasons for choosing Serviceform

Price compared to Leadoo is way cheaper and the analytics are better.

Vendor Response

Thank you so much for your review. We're currently improving our platform to make it even better and easier for you!

Replied March 2023

Joel J.

Verified reviewer

Food & Beverages

501-1000 employees

Used daily for less than 6 months

Reviewed June 2023

Chatbot review for Dilmah

Satisfactory with room for improvement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can have the chatbot on at all times and respond to customers in a more organised way with records.

Cons:

It's not up to our expectations and its not very proactive in the responses.

Reasons for switching to Serviceform

We are not in a position to respond to live chats at the moment

Satheeshwaran N.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Revolutionizing Customer Service

Serviceform is a powerful and user-friendly chatbot platform that provides valuable features, including customizable branding, automated responses, and live chat options. While there have been some reported issues with integrating third-party tools and occasional glitches, overall, Serviceform appears to be a reliable and effective solution for businesses looking to improve their customer service processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Serviceform has several advantages that users appreciate, including its user-friendly interface, customizable branding, and automated responses.

Cons:

i don't have anything to say about it, i find everything perfect

Vendor Response

Thank you so much for your review, Satheeshwaran!

Replied March 2023

Martin d.

Verified reviewer

Information Services

11-50 employees

Used daily for less than 6 months

Reviewed June 2023

Works just as i want it to

Easy and effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to ask them edit chatbot to my liking. Discret and also super helpful.

Cons:

We want cheaper, but i understand price comes with quality, so its ok for now!

Eduardo D.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed April 2023

Outstanding quality and customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Serviceform makes our business easier and more profitable. Through their highly customizable forms we have increased our KPIs as well as automated our customer acquisition database. On top of that the customer service everytime we had any doubts was just perfect.

Cons:

We are very happy with the product as it is.

Nipuni S.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Good value for money

good service and good source of lead generation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly featuresGood customer careEasy troubleshooting

Cons:

Some chats might be just ad-hoc with less meaning, but this can be improved.

Nuwan I.

Verified reviewer

Investment Management

10000+ employees

Used daily for less than 2 years

Reviewed April 2023

Good Product and superior service

I am happy about their product and the overall service offered by the team. The team is very professional and attentive. Pasindu and Mahesh both were our AC managers who provided very friendly service and support throughout the setting up and maintaining it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their service is impressive. They attended to all the inquiries fast and support for the set up and optimization

Cons:

If they can bring down their prices a bit, it will help for Sri Lankan companies to justify the investment

Radu F.

Verified reviewer

Internet

11-50 employees

Used daily for less than 12 months

Reviewed March 2023

A reliable tool for Chatbot. Promising for other features.

We have experienced an increased number of leads using the Chatbot. A very good start for an extensive development of the project on medium-long term.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used the Chatbot until now but we are keen on looking on the other features as well.

Cons:

We needed an API at the time of implementation. But now that API is available, which delivers a whole new level of solutions and flexibility.

Vendor Response

Thank you so much for leaving your review, Radu. Increasing your leads is our number one priority! We look forward to having a long and successful collaboration with you.

Replied March 2023

Rohan C.

Verified reviewer

Writing and Editing

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed March 2024

Serviceform platform