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Appointment Scheduling Software

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CustomerBase

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Overview

CustomerBase 2026: Benefits, Features & Pricing

Wondering if CustomerBase is right for your organization?

Our Appointment Scheduling Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

CustomerBase
CustomerBase
5.0
(46)

Pricing

Pricing available upon request

About CustomerBase

CustomerBase is a cloud-based customer relationship management (CRM) platform that helps small businesses handle sales, operations, customer services and more via a unified platform.

CustomerBase allows users to share invoices, dispatch employees, generate estimates, create reviews, and accept payments. It allows organizations to track client records and history, communicate with customers via short message service (SMS) and email and receive customer sign-off on forms and documents. Additionally, businesses can use the platform to process and analyze payments, access performance insights and book jobs from a variety of sources.

CustomerBase Screenshots

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CustomerBase Pricing and Plans

Free Trial
Free Version
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CustomerBase Features

  • Popular features found in Appointment Scheduling
    Appointment Management
    Automated Scheduling
    Calendar Management
    Client Database
    Group Scheduling
    Mobile Access
    Online Payments
    Recurring Appointments
    Reporting & Statistics
  • More features of CustomerBase
    Access Controls/Permissions
    Activity Dashboard
    Alerts/Notifications
    API
    Availability Management
    Billing & Invoicing
    Client Management
    Client Portal
    Confirmations/Reminders
    Contact Management
    Credit Card Processing
    Customer History
    Customizable Branding
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Customizable Templates
    Data Import/Export
    Data Security
    Email Management
    Email Marketing
    Employee Management
    Interaction Tracking
    Lead Management
    Multi-Location
    Online Booking
    Payment Links
    Reminders
    SMS Messaging
    Third-Party Integrations
    Website Integration

CustomerBase User Reviews

Overall Rating

5.0

Ratings Breakdown

5

100%

4

0%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.8

Have you used CustomerBase and would like to share your experience with others?

MG

Miguel G.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Great experience

5

I had a really great experience. The whole team made this process easy..

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like the way they helped me every step of the way. Very patient and understanding. I never felt overwhelmed.
Cons:
Therea not one bad thing i can say about customerBase.

Read More

mf

molly f.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2025

my experience with customerbase

5

My experience is a great one. The man I work with [sensitive content hidden] is very thorough on helping us every step of the way. Any questions we have are immediately answered in a professional manner I can understand and respect. I highly recommend

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
they have exceptional workers that are there to help you grow.
Cons:
I honestly cannot think of a con to using this business

Read More

JG

Jose G.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed August 2024

Jose Gonzalez Electrical Service LLC

5

So far it has been very good experience

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Just how she took the time to explain everything and was so patient with me.
Cons:
There was nothing I have to say as far as something bad because everything so far has been very nice.

Read More

CW

CJ W.

Verified reviewer

Automotive

Self-Employed

Used daily for less than 6 months

Review source

Reviewed January 2025

[sensitive content hidden] was very helpful

5

Very good, [sensitive content hidden] was very helpful and explained everything in great detail

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
[sensitive content hidden] was very helpful and thorough in helping me get started
Cons:
None come to mind.—

Read More

BR

Brian R.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

5 out of 5 for [sensitive content hidden]

5

[sensitive content hidden] is awesome I’m very happy to have him as my account manager

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Very simple website for my business easy to navigate looking forward to having my customers setup up appointments through my website
Cons:
I have no issues or other dislikes love the website

Read More

YR

Yaritza R.

Verified reviewer

Construction

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed December 2024

CustomerBase

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The Exelente customer service they have , one person in particular His name is [sensitive content hidden] He always Helps us with all His patience
Cons:
The advertisement services I had the services did not work for us

Read More

JW

Jimar W.

Verified reviewer

Airlines/ Aviation

Self-Employed

Used daily for less than 2 years

Review source

Reviewed September 2024

Customerbase review

5

[sensitive content hidden] is my go to guy. He helps me qith everything and i request him when i nned assistance

Ratings Breakdown

4
Ease of use
5
Value for money
4
Functionality
icon
Pros:
Everything... wxcpet how mich i use to pay monthly
Cons:
The paymens took a lil longer to precess

Read More

RN

Roosevelt N.

Verified reviewer

Automotive

Self-Employed

Used daily for less than 6 months

Review source

Reviewed October 2024

Simply Roadside

5

Great customer service understanding and helpful thank u for all your time and help

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Customer service is great understanding and helpful.
Cons:
Nothing that i could think of i was very satisfied

Read More

KL

Kenton L.

Verified reviewer

Automotive

Self-Employed

Used daily for less than 6 months

Review source

Reviewed January 2025

President of consolidated Mobile Solutions llc

5

Very good and satisfied with the overall

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The technician is knowledgeable and courteous
Cons:
Easy to understand and explained everything well

Read More

TM

Tasneem M.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2024

10/10 service

5

The customer base team did a wonderful job by being prompt, informative, and kind. Thank you guys so much.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Kindness, answered all questions, and fast
Cons:
There was nothing that deterred my experience with the customer base team.

Read More

Showing 1 - 10 of 46 Reviews
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