UPbook 2026: Benefits, Features & Pricing

Name: UPbook
Rating: 4.6 (5 reviews)

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

UPbook

4.6

(5)

Pricing

Starting at $100.00 per month

About UPbook

UPbook Concierge is your Remote Front Desk team who is fully integrated into your practices process and software systems.

UPbook Concierge solves 3 key problems.

#1 Never interrupt a critical patient conversation again just to put someone on hold. UPbook Concierge is your dream support team who will answer all your overflow calls.

#2 Never miss an appointment booking, as the highest number of missed calls to your practice is 1 hour before you open and 2 hours after you close.

The UPbook Concierge team will answer these otherwise missed calls for you, speaking with your patients, and scheduling their appointments into your software.

#3 Re-activating lapsed patients is at the heart of your practice, but no-one likes to do these calls so they are rarely done well.

Now the UPbook Concierge team will follow your process, and drive your reactivation engine each and every day without fail. This is practice revenue just waiting to be called upon.

If you believe your Front Desk is a critical component of your practice’s success, then visit upbook.com to learn more about how UPbook Concierge can be your dream support team, taking your practice and patient experience to the next...

UPbook Screenshots

UPbook Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per user, per month

No plan information available

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UPbook Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of UPbook
Campaign Analytics
Client Management
Gift Card Management
Loyalty Cards
Loyalty Program
Performance Metrics
Promotions Management
Rewards Management

UPbook User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.8

Functionality

4.8

Have you used UPbook and would like to share your experience with others?

Annamarie S.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

If you're not using UPbook you're missing out!

Our office is in LOVE with UPbook! Since we started using this software our call performance, client retention rate, overall revenue, and call to appointment conversion rates have literally skyrocketed.... The phone system offers all the features you could possible need and set up is a breeze. You and your staff have the option to listen to calls, assess them and make any needed changes or improvements in how your staff interacts with clients, especially your new clients. They're always adding new features to help make our job a little easier. The dashboard is very user friendly and customer support is absolutely outstanding. You can even set up goals and reward programs to help keep up the team moral. We are so glad we went with UPbook, it's been a real game changer for our clinic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Almost instant conversion rate, Easy to navigate, Increased client retention rate, Option to listen to calls and assess where improvements need to be made. Set up goals and reward programs for staff.

Cons:

To be honest, we have no cons to report at this time

Reasons for choosing UPbook

The reviews, personal recommendations, price point, features, and of coarse the UPbook Team were amazing. We had a good feeling about them and their products

Ray C.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Improvement of customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Recording phone calls is a must to stay on top of our employees, and make sure the customer is being taken care of. The ability to review calls, especially if a problem occurred, helps to improve the customer satisfaction. The recent addition of a texting option using the same telephone number has helped the receptionist in confirming appointments. It's also reaching the younger demographic of clients who prefer texting rather than phone calls. We implemented a reward system as well to reward our receptionist who consistently book our new client calls.

Cons:

The software is still developing. I haven't found anything I don't like.

Reasons for choosing UPbook

It was recommended by our mentor.

Cindy F.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

UpBook Review

It took about 3 months to get the system set up the way we wanted. It had a few glitches but they were all solved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to put several (4) calls on hold at one time, large screen, easy to read.

Cons:

It was a bit glitchy at first. There were issues with specific phones that ended up being a simple fix, but it took a while to get to the solution. Sometimes we have echoing voices on calls and it does drop calls sometimes.

Reasons for choosing UPbook

DVM Elite

Reasons for switching to UPbook

Upbooks works with DVM Elite

Kelly H.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

UPbook is fantastic!

Using UPbook has enabled us to have limitless phone lines and we never miss a phone call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

UPbook has helped me grow my business significantly. The start up process was relatively simple, the features of the program are numerous and easy to use and UPbook's customer service is dedicated to helping my business succeed.

Cons:

The original phones that were installed for my business had some significant issues that translated into poor audio as well as dropped calls. UPbook did provide significant technical support & worked to resolve this problem. In the end we were given a new phone system which resolved the issues.

Cheryl V.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Upbooks has been a saviour during these crazy times