CommPeak Cloud PBX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
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Overview

CommPeak Cloud PBX

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Pricing

Starting at $75.00 per month

About CommPeak Cloud PBX

CommPeak’s Cloud PBX provides a flexible, cloud-based phone system for businesses managing high call volumes. Remote, hybrid, and office-based teams can all work within one system, giving managers control over call quality, routing, and performance. The solution connects and works alongside 100s of CRMs and other business systems, integrating voice and messaging into existing setups to support established workflows.With real-time monitoring and global connectivity, Cloud PBX delivers dependable performance and professional audio on every call.

Why Choose Cloud PBX
Cloud PBX gives organizations the freedom to shape their phone systems around how they operate. Instead of relying on fixed setups or rigid call flows, businesses can configure routing, roles, and access rules to support their existing workflows. Managers decide how groups are organized, who handles specific calls, and how routing adjusts based on skills or schedules. This flexibility ensures communication follows the logic of the business, not the limits of the system.

Integration is another advantage. Cloud PBX connects directly with CRMs and other business platforms companies already use so agents can make calls, upd...

ate records, and log interactions in the same environment. The connection between calling and customer data simplifies daily tasks and supports a faster, more streamlined workflow. Cloud PBX connects hybrid, remote, and office-based setups through one network. Global PoPs reduce latency to improve call quality, and new users or sites can be added quickly when operations expand. This flexibility supports global connectivity and steady communication across all locations. Managers also gain complete visibility into call activity. Dashboards, reports, and real-time alerts make it possible to monitor live performance, identify potential issues, and adjust operations to prevent disruptions. From daily oversight to long-term analytics, Cloud PBX provides the insight needed to uphold service standards and agent productivity. Best For * Contact centers managing inbound and outbound calling * Customer support and service teams with distributed agents * Sales teams using CRM-integrated calling * Businesses with hybrid or remote work setups * Companies requiring global routing and regional connectivity Key Features * Call Management & Routing: Control how inbound and outbound calls are routed * Click-2-Call Integration: Adds dialing to your CRM * Omnichannel Engagement: Engage customers via SMS or WhatsApp during or after a call * Random & Local Caller IDs: Display local or rotating numbers to appear more local * Call Blending: Agents handle both inbound and outbound calls in the same shift * Inbound IVR: Use automated voice menus to route callers to the right agent or desk * Call Routing & Simulators: Set smart routing logic and safely test before deployment * User & Agent Time Management: Control system access and monitor agent activity * Real-Time Dashboards: Live visibility into agent and queue performance * Real-Time Critical Alerts: Alert managers of critical issues before they escalate * Listen, Whisper, & Barge: Monitor live calls to coach agents or step in when needed * Agents Performance Report: Delivers performance insights to measure productivity and support needs * AI Call Analysis: Provides searchable transcripts with call summaries and sentiment cues, helping managers identify issues, trends, and coaching opportunities. * Call Center Regions: Assign agents to the best server in their region for lower latency * Agent & Network Stats: Track real-time connection quality and agent network performance * Built-in Softphone: Make and manage calls directly from your browser, with access to contacts, call logs, and real-time stats.

CommPeak Cloud PBX Screenshots

CommPeak Cloud PBX Pricing and Plans

Starting price: $75.00 per month

Free Trial

Free Version

Basic

$75.00

per month

No plan information available

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CommPeak Cloud PBX Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of CommPeak Cloud PBX
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tracking
Call Transfer
Call Whispering
Campaign Management
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Customizable Caller ID
Customizable Reports
For Cloud Phone Systems
For Sales Teams/Organizations
Inbound Call Center
Interaction Tracking
Monitoring
Multi-Channel Communication
Performance Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Ring Groups
Role-Based Permissions
SIP Trunking
Third-Party Integrations
Virtual Extensions
Voice Mail
Workflow Management