NUACOM 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

NUACOM

4.8

(30)

Pricing

Starting at €9.99 per month

About NUACOM

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.

Key features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.

NUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.

NUACOM Screenshots

NUACOM Pricing and Plans

Starting price: €9.99 per month

Free Trial

Free Version

Basic

€9.99

per user, per month

No plan information available

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NUACOM Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of NUACOM
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
API
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Billing & Invoicing
By-Extension Reporting
Call Center Management
Call Conferencing
Call Disposition
Call Duration
Call List Management
Call Queues
Call Reporting
Call Screening
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Volume
Campaign Management
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Customer History
Customizable Caller ID
Customizable Reports
Data Import/Export
Employee Activity Monitoring
Employee Directory
Event Triggered Actions
Fax Management
File Transfer
For Cloud Phone Systems
Fraud Detection
Inbound Call Center
Inbound Reporting
Integrations Management
Interaction Tracking
Lead Capture
Manual Dialer
Mobile Access
Monitoring
Multi-Language
Multi-Location
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Outbound Reporting
PBX
Performance Management
Phone Key Input
Power Dialer
Predictive Dialer
Pre-recorded Messages
Progressive Dialer
Purchasing & Receiving
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Remote Access/Control
Remote Support
Reporting & Statistics
Ring Groups
Role-Based Permissions
Single Sign On
SIP Trunking
SMS Marketing
SMS Messaging
Softphone
SSL Security
Survey/Poll Management
Surveys & Feedback
Tagging
Text to Speech
Third-Party Integrations
Time Zone Tracking
Unattended Call Management
Unified Communications
Usage Tracking/Analytics
User Management
Virtual Call Center
Virtual Extensions
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Who Answered Log

NUACOM Integrations

Google Contacts

Zendesk Sell

HubSpot CRM

Pipedrive

Intercom

Zapier

See all 30 integrations

NUACOM User Reviews

Overall Rating

4.8

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.6

Functionality

4.6

Verified

Reviewer

Online Media

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Great company to do business with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the 24/7 hour support is excellent from Nuacom, they seem to be able to fix any queries asap. The portal login is user friendly and easy to navigate for reports and a wallboard

Cons:

Really can't find any faults with the company

Colin B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed December 2019

Nuacom- friendly, relaible VOIP services

excellent, responsive, thorough, professional. Robust low bandwidth employment system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Level of support and tech awareness of that support. They support team are actual techies

Cons:

not a lot bad about it. There are some obscure features I would like but haven't really had a chance to even request them

Reasons for choosing NUACOM

Met the owner at a conference

Verified

Reviewer

Computer Software

5001-10000 employees

Used other for free trial

Review source

Reviewed June 2020

Could not even start a trial

Bad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seems to have good reviews and it did look good enough on paper

Cons:

I could not start the trial as it would not accept my email

Reasons for choosing NUACOM

I did like the specs

David S.

Verified reviewer

Internet

11-50 employees

Used daily for more than 2 years

Reviewed December 2019

Superb platform, highly recommend

Exceptionally good, could not recommend enough

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use, customization for our needs

Cons:

Still trying to work out how to remove users

Derek P.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Reviewed December 2019

Nuacom

Very good customer service, if ever a problem, they sort it out by logging onto our system or would call out if needs be which is very rare.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy system to use Cords don't tangle easily like other systems. Volume can be adjusted simply Voicemail set up and play back very good

Cons:

Nothing really ! Some features we don't even use.

Cian O.

Verified reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Reviewed February 2020

Reliable product with excellent service

I was introduced to NuaCom by my local coms engineer about 6 years ago and since then the service has been excellent. What few technical problems arose have been dealt with quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent quality calls with major cost savings.

Cons:

Occasionally I need to restart my desk phone.

Reasons for choosing NUACOM

I trusted my existing engineer.

David H.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Reviewed December 2019

Simple transition from ISDN system to VOIP

Lower capital cost than replacing my ISDN. Cheaper calls too. Simple to control international and premium numbers. Would like a "click and dial" function from my PC

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity, it worked out of the box. Configuration is reasonably straightforward, and uploading telephone directory was simple. Seemed to be a bug in setting up the recordings but support fixed it simply. Support is fast and friendly.

Cons:

No real problems with it. configuring the call routing takes a bit of work.

Reasons for choosing NUACOM

Rapid response to questions, short turn around time for deployment, no-risk trial verified that it worked on my connection and amazingly a real human answered the phone! Turns out their office is 5 minutes from me so I collected the hardware the next day and met the team. Nice to deal with a physical business in my case but online and telephone service was excellent too so no hesitation in recommending them.

Emma G.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Reviewed January 2020

Highly recommended.