OnRelay 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

OnRelay

4.3

(19)

Pricing

Starting at $37.98 per month

About OnRelay

OnRelay is a complete and powerful mobile business phone system with enterprise level features!

OnRelay allows users to use business phone numbers and manage company mainline calls from a smartphone. OnRelay also eliminates the need and expense of land-line desk phones and their associated on-premises hardware, cabling and infrastructure. OnRelay’s office phone system uses standard cellular voice connections, it works over any carrier and is not a VoIP app.

OnRelay includes a comprehensive mainline feature with an auto attendant, call groups, easily configurable voice menus and extension transfers. OnRelay thereby allows a virtual or mobile organisation to effectively handle, distribute and respond to customer calls in a professional manner.

The Office Phone App also lets users separate office phone calls and personal calls on their iPhones. You can seamlessly place and receive calls using either your direct office phone number, your main company number or your personal cell number. You can also easily control when you are available for office calls and see whether incoming calls are company mainline calls, direct office calls, or regular personal cell calls.

Texting from both...

OnRelay Screenshots

OnRelay Pricing and Plans

Starting price: $37.98 per month

Free Trial

Free Version

Basic

$37.98

per user, per month

No plan information available

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OnRelay Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of OnRelay
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automatic Call Distribution
Call Conferencing
Caller ID
Call Reporting
Call Transfer
Chat/Messaging
Conferencing
Contact Management
Customizable Caller ID
Electronic Faxes
Employee Directory
Fax Management
Group Messaging
IVR
Queue Management
Reporting & Statistics
Ring Groups
SIP Trunking
SMS Messaging
Video Conferencing
Virtual Extensions
Voice Mail
VoIP

OnRelay User Reviews

Overall Rating

4.3

Ratings Breakdown

53%

32%

11%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.7

Functionality

4.2

Richard K.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

A complete phone system in the cloud

It feels great to be part of a global company that makes us feel bigger than we are. We are bi-coastal and spend a lot of time out of the office. I can get incoming calls as if I were sitting at my desk regardless of where I am. OnRelay can be customized in so many ways. We have separate announcement messages for each location, and can easily toggle between being present in each location or just one. OnRelay is particularly good at working with small customers who have special requirements. Support is highly qualified and very fast. Although it is based on cell phones, we also use a hard wired hand set for use in the office. It is a bonus that comes at no charge. It is a very economical way to have a powerful phone system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

No physical phone computer is needed. Easy to deploy Great personal and qualified support I am able to have a physical handset as well as the cell phone Easy to add additional lines, toggle features. It is very affordable.

Cons:

I probably do not fully exploit its potential. It has a lot of depth, that I have not spent the time to explore.

Reasons for choosing OnRelay

It was cell phone based so I did not have to purchase IP phones. Later, I did buy used IP phones that were very inexpensive and I think they must last forever as I have never had an issue.

Reasons for switching to OnRelay

We moved and I did not want to reproduce the cost of the old system in our new location. This was virtually free to set up. It also allowed us to integrate two offices on the East and West coast into a consolidated system. I think this has to be the future with so many remote employees.

Christian C.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Best app for your business

They have helped a lot and are very responsive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OnRelay is the most cost effective and well rounded small business solution for a phone system

Cons:

Since I starting using them they have came along way and I have no complaints

Reasons for choosing OnRelay

The ease of use and price

Vendor Response

Thank you, Christian, we really appreciate your nice comments and are privileged to have you as a customer.

Replied April 2022

Jessica B.

Verified reviewer

Government Relations

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Pro and Cons

I am not sold on this kind of service as it has not been working as it should since the beginning especially when it comes to incoming calls and quality on the sound.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The option of having the mainline on any phone and accessibility.

Cons:

Does not work at all time like a landline.

Reasons for switching to OnRelay

We moved to another office and we were renting offices from another company and had no access to landlines.

Vendor Response

Thank you for leaving a review and for pointing out the benefit of having the mainline on any phone. Someone from our team will contact you shortly to see if we can bottom out the voice quality issue at your office, which we presume relates to the IP deskphone there. Note another reviewer from your company flagged problems receiving calls in Mexico, which has now been resolved.

Replied January 2020

Mark B.

Verified reviewer

Civil Engineering

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Good fit & good service

The biggest benefit for us is the multi-locations. We are spread between 3 to 4 locations but treat our office as a single office. So having a single set of communication is important.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to have my team spread out across various offices. I like the option to have a direct line for various users and to have the global lines reach whichever users we choose and at whatever time we choose. I like that whenever I want something different or have an idea about implementation, I can talk to support and they are very very quick to address it.

Cons:

I find it a bit slow to connect via the cell phone app (may take an extra ring or two) and that there is often communication lag via cell phone connections. It consistently works much better from the desk phones.

Reasons for choosing OnRelay

We were previously just using cellphones and a two line land line for the main office number but as we expanded locations, transfering calls was a problem. We needed a system that could handle multiple office locations as well as home offices for telecommuting.

Kenneth A.

Verified reviewer

Defense & Space

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Good service once you dial it in.

They are a good group and very responsive. But sometimes systems go down and when they do they can adversely affect your business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use once it is set up. But getting there can be a bit of an issue. It is a good system and easy to use and basically makes your office anywhere you can get cell service.

Cons:

Sometimes it glitches, software updates on your cell phone can be a problem, and it takes time to address. So you can miss a few calls. Sometimes it drops calls also.

Vendor Response

Thank you for leaving a comprehensive review. We are always happy when customers find it valuable to take their office anywhere there is a cell service, and glad to hear you find the system straightforward to use and our team responsive. Thank you also for your frank feedback. Stability, reliability, seamless setup and upgrades are indeed essential for office phone services. We have worked hard to improve all those areas over the years you have been a valued customer, and will continue to do so, e.g. with better checks for dated app versions.

Replied January 2020

Karen C.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Good for basics, but bad for transferring calls from user to user

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It works when you use it in the office between registered user and non-registered user

Cons:

Every time we try to transfer a call from a registered user using the app, to another registered user in the office, the call drops,

Vendor Response

Thank you for leaving a review. We are glad to see the basics work as they should, but sorry to see you have had recurring problems transferring calls. We have looked into this as a follow up to your review, and found one scenario where Polycom IP phones that have had a change to their public IP address sometimes must be rebooted to receive call transfers correctly. We mention this since we have previously recorded a few security related incidents per your ISP having changed the public IP of your Internet connection. Otherwise there were significant changes to our signaling protocols necessitated by iOS 13 last fall for iPhone users, which could impact call transfers for iOS 13 users that had not also upgraded our app. So it is important automatic app upgrades are switched on. We are otherwise not aware of or able to reproduce any call transfer problems on our live service, and we will welcome call examples to the contrary if you are still experiencing problems.

Replied February 2020

Karina W.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Overall a great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of calling when away from office landlines.

Cons:

The app and the transfer capabilities are faulty. The app does not work when calls are being transferred to the designated line -- it drops the call. Otherwise, the product is good.

Reasons for switching to OnRelay

VoiP was preferred. We also liked the feature of having the ability to carry your work like with you.

Vendor Response

Thank you for your thoughtful review. We are glad to hear you are finding the mobility aspects of the service particularly useful. Someone from our support team will be in touch shortly to investigate why you are having problems with app call transfers. On a general note there were a lot of changes done to our mobile app's signaling mechanisms due to a number of new restrictions imposed by iOS 13 that was released by Apple last fall. So it is really important to update to the latest version of our mobile app from the Apple app store, and also to turn on automatic updating.

Replied January 2020

Sven K.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Business use

No problem and great customer th omer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost Easy to use No Maintinence business phone No cost to purchase hardware Staff can answer business calls away from desk No need for operator No need for 2 cell phones Easy cloud dash board to evaluate incoming and out going calls No long distance charges Business phone who can recive text Newer been down in 5 years Works in Florida during hurricanes Works during power outages Can set the calls to what employee shall answer And many more advatages

Cons:

It works great and incredible clear. Very happy and have used for may years

Reasons for choosing OnRelay

Cost and customer service

Reasons for switching to OnRelay

Cost and easy to manage

Denise J.

Verified reviewer

Political Organization

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Onrelay

We would like to get a tutorial on how to use phones with receivers; it is not intuitive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service and that it is with me in or out of the office

Cons:

Calls are being missed and voicemail is not working all the time.

Reasons for switching to OnRelay

It was very expensive to rent phones and service.

Vendor Response

Thank you for leaving a constructive review. We are happy to do a tutorial. This will also give our team better insight into what part of the app or management(?) user interface you find confusing so it can be addressed in upcoming releases. Someone will be in touch shortly.

Replied January 2020

Diane D.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

OnRelay Review

We use OnRelay to forward office calls to mobile phones We signed up when we got rid of our landlines and need to have one number for the office with the option for callers to connect to specific staff people

Ratings Breakdown

Ease of use

Functionality

Pros:

That I can get calls when away from the office

Cons:

I cannot always see what number is calling me. I cannot always easily retrieve messages.

Vendor Response

Thank you for leaving a review. We noticed you are using a dated version of Apple's iOS on your iPhone. We recommend you upgrade your iPhone to iOS 13.x, as our software upgrades for iPhone are mainly tested with recent iOS versions. There were in particular quite a few changes needed under the hood with the introduction of iOS 13 last fall that could e.g. affect caller ID presentation.

Replied January 2020

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