Telzio 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Telzio

4.5

(34)

Pricing

Starting at $50.00 per month

About Telzio

Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provider.

The key features include call management, account management, conferencing and voicemail. The Call flow feature enables professionals to route incoming calls to available team members. Managers can create visual flow charts to track routing process to ensure organized workflows.

The solution is priced on pay-as-you-go model with no monthly or annual subscriptions. The pricing suits the needs of small businesses and startups. The platform can be integrated with third-party solutions such as Vtiger, Zapier, Stripe, Google Analytics and Webhooks that helps users with additional features and modules.

Its phone system includes PBX applications, such as an auto attendant, conferencing calling and hold music.

Telzio Screenshots

Telzio Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

usage based, per month

No plan information available

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Telzio Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Telzio
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Attendant
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Routing
Call Screening
Call Tracking
Chat/Messaging
Collaboration Tools
Conferencing
Contact Database
Contact Management
CRM
Customizable Reports
Dashboard
Fax Management
For Cloud Phone Systems
Interaction Tracking
IVR
Monitoring
Multi-Channel Communication
Online Voice Transmission
PBX
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Role-Based Permissions
SIP Trunking
SMS Messaging
Text to Speech
Third-Party Integrations
Unified Communications
Voicemail Transcription
VoIP Connection

Telzio User Reviews

Overall Rating

4.5

Ratings Breakdown

71%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.8

Functionality

4.6

Kristina J.

Verified reviewer

Printing

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Telzio

Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call. We have 3 different phone lines that come into ours, and it is very easy to tell what phone line the incoming call dialed. Also it is very easy to place a call on hold, or transfer to another person. Use can also use it to inter-call between the company. Through the website you can also send text messages and fax.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use. You sign up, and then can start using. It takes no time to get used to the setup, and is very user friendly.

Cons:

It does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call.

Jim J.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Cost effective & reliable

It has been a perfect fit for our small business. Cost effective, reliable, features we need. Because we have many users but few lines and only basic calling needs, Telzio has kept us from breaking the bank on our phone system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up cloud hosted VOIP system. Plenty of features. Excellent value.

Cons:

Integration with Grandstream phones doesn't always work well, that may be a problem with the phones.

Verified

Reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

not great value

Our medical practice has lost HUNDREDS of clients because of an issue with this app and we got about [SENSITIVE CONTENT] back

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of using on multiple devices, I like the ability to set up different call flows

Cons:

interface hard to use, voicemails are easy to miss, customer support is suboptimal. You ask for features they don't get done and you only realize a year later when you would have desperately needed a conversation to get recorded. Point of contact is defensive and not taking responsibility

Reasons for choosing Telzio

it appeared as an up and coming good product. A year later, it's still in beta testing while VERY expensive

Reasons for switching to Telzio

volume

Radu B.

Verified reviewer

Computer Networking

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed March 2025

Review from Entropya

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Creating and using US numbers is straightforward and easy. The custom plan that was offered to us provides good value.

Cons:

We cannot receive SMS on the Swiss and Romanian numbers.

Kathryn S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Highly Satisfied with our time with Telzio

Overall, we are highly satisfied with Telzio. Since our initial test, we've moved virtually all of our clients over to Telzio. The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Strongest feature by far for us has been how user friendly setting up Call Flows are. Because we are able to manage users, devices, call handling on such a granular level, we can truly direct our callers where we need them when and how is best.

Cons:

The online Telzio calling features aren't as strong as they could be. We'd love to see a desktop app instead of needing to use a web based calling system.

Reasons for switching to Telzio

Initially we began looking at Telzio because of wanting to pay based on minutes used. Once we looked into your system, we loved the flexibility of your dashboard. Working with Telzio staff has been a great experience.

Lucas M.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Growing Company getting Great Support

We use Telzio as for our clients to contact us for customer support and purchasing. It works exactly as advertised and it has been simple to implement, add users, add different call flows, and track employee calls. The follow up from your customer support and sales team has been exceptional. They have followed up with me regarding features and requirements that amidst a company merger I often had far in the back of my mind but needed to get done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface to setup call flows is very simple, flexible, and immediate. Usage data presentation is attractive and fairly easy to extract for reporting purposes.

Cons:

There are features that are not yet implemented that would be nice. Better text message support (ie 5 digit text numbers in particular). Also, ringing folks in a queue in the same order every time opposed to the person who hasn't received a call in the longest time.

Reasons for choosing Telzio

3CX was incredibly complicated and required multiple systems to get setup, implemented, and functioning. To many points of failure that did not belong to 3CX. While their feature set was huge, all of it would have been very difficult and niche to setup (anyone can login to Telzio and quickly understand how to use it). Can't remember with Dialpad.

Reasons for switching to Telzio

Limited flexibility with call flow handling and reporting. Limited and/or expensive international support.

Vendor Response

Thank you for your great review, Lukas! Ease of use and rapid configuration is one of our top priorities, so we are thrilled to hear that. We do in fact offer shortcodes for texting (5-digit codes). If it's something you'd be interested in, please reach out to us to get started.

Replied December 2021

Peter S.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Telzio is perfect for our season business

Telzio has been perfect for our organization. We are a seasonal business and go from an off-season usage of about 30 users to 200 or so for 3 months a year. The pay by usage model has saved us low 5 figures per year, even when accounting for having to purchase all new hardware during year 1. The service is reliable, easy to use and tech support is excellent. Honestly, no complaints at all!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The admin control panel is excellent, easy to use, and has modern UI. All services have been reliable and interactions with tech support friendly and informative.

Cons:

The mobile app sometimes has connection issues but that is more likely network / LTE related.

Reasons for switching to Telzio

Cost, customer service and lack of modern features.

Vendor Response

Thank you for your kind review, Peter! We are happy to hear you enjoy our services and all the savings from our usage-based pricing model. We have a new mobile app coming out soon, which will squeeze even more performance out of poor connections while on the go in areas with suboptimal coverage. Please contact your account manager if you're interested in our private BETA program for select customers.

Replied December 2021

Justin A.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for free trial

Review source

Reviewed October 2018

Telzio - Really Good VOIP Option for Modern Teams

Overall my experience so far with Telzio has been really good. I was looking for an effective alternative to Dialpad and it's proven to be a good one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think that Telzio has a super clean and functional user interface. The platform is easy to use and integrate and the mobile app provides full featured functionality on the go, which is a must for any modern professionals business phone needs.

Cons:

The only thing thus far that I don't like is the number to plan assignment requirements. It seems somewhat counter-intuitive and not super easy to understand.

Verified

Reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Great system