Third Lane 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Third Lane

4.3

(7)

Pricing

Starting at $1.00 per year

About Third Lane

Thirdlane Multi-Tenant PBX is a standout platform in the telecommunications space. It offers an unbeatable combination of advanced PBX and UC features, at an affordable price point. Beyond reliable VoIP telephony and advanced contact center solutions, Thirdlane seamlessly integrates private messaging, conferencing, and CRM integration in an unparalleled fashion.
Complimentary access to the feature-rich Thirdlane Connect app elevates the experience across devices. Employees benefit from comprehensive collaboration tools including chat, calling, screen sharing, and CRM tools, enabling efficient communication both internally and externally.
When bundled together, these capabilities create an unrivaled communications ecosystem, providing a compelling value proposition to all types of organizations, from enterprises to SMBs, MSPs, UCaaS providers, and resellers.

Third Lane Screenshots

Third Lane Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per feature, per year

No plan information available

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Third Lane Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Third Lane
Activity Dashboard
Auto-Dialer
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Routing
Call Scripting
Call Tracking
Chat/Messaging
Conferencing
CRM
Customizable Reports
Interaction Tracking
IVR
Live Chat
Monitoring
Multi-Channel Communication
Predictive Dialer
Real-Time Monitoring
SMS Messaging
Text to Speech
Third-Party Integrations
Video Conferencing
VoIP Connection

Third Lane Integrations

Salesforce Service Cloud

Microsoft Teams

Salesforce Sales Cloud

Microsoft 365

Zoho CRM

Zapier

See all 12 integrations

Third Lane User Reviews

Overall Rating

4.3

Ratings Breakdown

71%

14%

Secondary Ratings

Ease of Use

3.9

Value for money

4.3

Customer support

4.0

Functionality

4.4

Have you used Third Lane and would like to share your experience with others?

Arsen C.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Dependable Platform with Solid Features

Overall, a solid and flexible platform that does exactly what it's built for - once set up, it just works. Support was great early on, though we’ve hardly needed it since.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've been using Thirdlane for multi-tenant PBX deployments for over 2 years - and it's been reliable, flexible, and easy to manage. The platform handles tenant isolation well, supports SIP trunking, call center features, and integrates cleanly with CRMs. A solid choice for service providers looking for control and scalability.

Cons:

The platform is highly configurable - which can be a bit much at first, but gives you full control once you're familiar with it.

Vendor Response

Thank you! Glad our product met your expectations.

Replied September 2025

Erik S.

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

Most Versatile Asterisk-based PBX on the market

I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and < 10 users is free. Unlike other 'free' applications like *cough* FreePBX *cough* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold.

Cons:

The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents.

Yousuf I.

Verified reviewer

Computer Networking

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Third Lane is third class

Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Only pro is sweat talk of representative, owner of Third Lane

Cons:

TL is not very user friendly and has lot less features than open source FusionPBX. No documentation available and for everything you need, you to contact them so they can charge you for support.

Alex R.

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

A solid flexible multitenant system

We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

flexibility; stability; ability to write my own scripts; good support

Cons:

Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial.

Mark M.

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

We are BIG fans of Thirdlane !!!

We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations

Cons:

not too many cons

Michael G.

Used unspecified for unspecified

Review source

Reviewed September 2016

Excellent Product!

We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

George N.

Used unspecified for unspecified

Review source

Reviewed September 2016

Very Reliable