BroadVoice Cloud PBX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BroadVoice Cloud PBX

4.4

(30)

Pricing

Starting at $10.00 per month

About BroadVoice Cloud PBX

BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number.

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Our suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers.

A full suite of essential features:

Unlimited International Calling

Call globally to over 200 countries without overages.

Call Recording

Includes 500 MB of storage per seat.

Auto Attendant

Manage your company call menus from the admin panel.

Team Collaboration

Messaging and soft-phone abilities to collaborate from anywhere.

Call Analytics

Track inbound call breakdown, origin and demographics.

Mobile App

Call recording, text, SMS from b-hive app.

One Number

One number for calls, faxes and text messages.

SD-Wan

Make your network VoIP ready and ensure call quality.

Call Paths

A cost-effective pricing option for limited call volume.

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BroadVoice Cloud PBX Screenshots

BroadVoice Cloud PBX Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Metered

$10.00

per user, per month

Plan includes:

Call Forwarding
Call Park
Domestic $.029/Min
Find Me/Follow Me
Hot Desking
Mobile App
SMS $.01/Message
Voicemail-to-Email Notification
Web Portal

Standard

$18.00

per user, per month

Plan includes:

Call Forwarding
Call Park
Communicator
Domestic $.029/Min
Find Me/Follow Me
Hot Desking
Local DID
Mobile App
No-Cost SMS
SMS $.01/Message

Pro

$23.00

per user, per month

Plan includes:

Call Catch
Call Forwarding
Call Park
Call Recording
Communicator
Communicator + Video
Domestic $.029/Min
Find Me/Follow Me
Global Extension
Hot Desking

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BroadVoice Cloud PBX Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of BroadVoice Cloud PBX
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Archiving & Retention
Audio/Video Conferencing
Automated Attendant
Automated Routing
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Queues
Call Reporting
Call Routing
Call Screening
Call Tracking
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Contact Database
Contact Management
Customizable Branding
Customizable Caller ID
Customizable Reports
Employee Directory
Employee Scheduling
Fax Management
File Sharing
File Transfer
For Call Centers
Interaction Tracking
IVR
Knowledge Base Management
Labor Forecasting
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-User Collaboration
Natural Language Processing
On-Demand Recording
Online Voice Transmission
PBX
Performance Metrics
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Marketing
SMS Messaging
Text to Speech
Third-Party Integrations
Two-Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Virtual Call Center
Virtual Extensions
Voicemail Transcription
VoIP Connection

BroadVoice Cloud PBX Integrations

Microsoft Outlook

Microsoft Teams

Salesforce Platform

BroadVoice Cloud PBX User Reviews

Overall Rating

4.4

Ratings Breakdown

73%

13%

10%

Secondary Ratings

Ease of Use

4.4

Value for money

4.1

Customer support

4.3

Functionality

4.3

Have you used BroadVoice Cloud PBX and would like to share your experience with others?

Kate S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Best

It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is so easy to use and set up! The service was so easy to get started with

Cons:

There is nothing I would add! It is just what we need!

Reasons for switching to BroadVoice Cloud PBX

Difficult to use

Nicole S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Meets our needs.

It is nice that we are able to use it even with everyone working remotely.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that we can control our phone system from one central online location.

Cons:

The administrative side of it doesn't seem quite intuitive. It takes me awhile to find what I need, I feel the menus could either be clearer or better labeled. Or.... perhaps it is just user error.

Reasons for choosing BroadVoice Cloud PBX

Not sure. A previous IT person chose this product.

Donald K.

Verified reviewer

Accounting

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

Be very careful, the support is terrible

I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke!

Cons:

Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract.

Reasons for choosing BroadVoice Cloud PBX

They were very good sales people, led me to believe they could meet me needs. The platform could be nice if it worked as it should. There were also several features that do not work that I was told would. Just a terrible experience.

Reasons for switching to BroadVoice Cloud PBX

My phones were at "end of life" and I had to purchase new phones. Broadvoice was offering free rentals.

Jennifer B.

Verified reviewer

Law Practice

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed June 2021

Broadvoice Cloud is a perfect fit for our business

Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Switching over to a cloud based system was scary. Broadvoice made it simple and we will never go back! Customer service is great if we ever have questions or need changes made to our system.

Cons:

The only issue I have with the phone app is not being able to have a clear connection to callers. This only happens when my cell service is not good, has nothing to do with Broadvoice.

Reasons for switching to BroadVoice Cloud PBX

We switched from traditional phone service so all outgoing calls would show one caller-id number.

Josh L.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Broadvoice webinar review

It has been very positive and my customers love the b-hive platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service and the ease of use.

Cons:

Just learning how to navigate the portal.

Derrick S.

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2016

Excellent phone system solution

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons:

Phone changes my settings every night. Other than that, it is great!

Nick K.

Legal Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

Broadvoice's customer service is terrible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product isn't bad but when issues arise their customer service is terrible. They have an app can use on your cell phone that allows you to forward your office phone to your cell phone.

Cons:

I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

Nick L.

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

Easiest setup...Ever

I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could. The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner. Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit. From start to finish, getting a new SIP Trunk with numbers ported took only two weeks. Server@Work will be doing business with Broadvoice again!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Jason L.

Used unspecified for unspecified

Review source

Reviewed February 2016

Customer Service has been refreshing

My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice. I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren. Jason

Ratings Breakdown

Ease of use

Customer support

Jessica N.

Verified reviewer

Legal Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2021

Broadvoice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is great. I always speak with friendly and helpful people every time we need help, especially [SENSITIVE CONTENT HIDDEN] who is always prompt with us.

Cons:

I wish fax numbers could be saved so I don't have to type it out every time.

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