Wello Solutions 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Wello Solutions

4.8

(9)

Pricing

Starting at €22.00 per year

About Wello Solutions

Wеllo Solutions, formеrly known as Odyssее Field Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives.

Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real-time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts.

The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track hours worked, and managers can produce status reports to track output. An online customer portal allows clients to stay updated on the status of their work orders. Chat, email and phone support are provided. Pricing is per user per month.

Wello Solutions Screenshots

Wello Solutions Pricing and Plans

Starting price: €22.00 per year

Free Trial

Free Version

Basic

€22.00

per user, per year

No plan information available

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Wello Solutions Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Wello Solutions
Absence Management
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Address Book
API
Appointment Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Attendance Management
Attendance Tracking
Audit Management
Audit Trail
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Billing & Invoicing
Booking Management
Budgeting/Forecasting
Calendar Management
Calendar/Reminder System
Calibration Management
Chat/Messaging
Checklists
Class Scheduling
Client Portal
Clock In/Out
Collaboration Tools
Color Codes/Icons
Communication Management
Compliance Management
Compliance Tracking
Contact Database
Contact Management
Contract/License Management
Contractor Management
CRM
Customer History
Customer Management
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Synchronization
Dispatch Management
Document Management
Document Storage
Downtime Tracking
Drag & Drop
Driver ETA
Electronic Payments
Electronic Signature
Email Management
Email Reminders
Employee Database
Employee Management
Employee Onboarding
Employee Scheduling
Equipment Maintenance
Equipment Tracking
Estimating
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
File Storage
Fixed Asset Management
For Mechanical Equipment
Forms Management
For Plumbing Industry
GPS
Historical Reporting
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Knowledge Management
Labor Forecasting
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile App
Mobile Signature Capture
Monitoring
Multi-Location
Offline Access
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Management
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Price and Cost Calculations
Prioritization
Productivity Analysis
Project Management
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recruitment Management
Recurring Appointments
Reporting/Analytics
Reporting & Statistics
Resource Allocation
Resource Scheduling
Room Booking
Route Optimization
Routing
Safety Management
Scheduling
Search/Filter
Secure Data Storage
Service History
Shift Swapping
Sick Leave Tracking
Skills Tracking
SMS Messaging
Status Tracking
Task Management
Task Scheduling
Team Calendars
Technician Management
Third-Party Integration
Third-Party Integrations
Time & Attendance
Time & Expense Tracking
Time Off Management
Time Off Requests
Time Tracking
Time Zone Tracking
User Management
Vacation/Leave Tracking
Variable Workforce
Vendor Management
Warranty Tracking
Website Integration
Workflow Management
Work Order Creation
Work Order Management

Wello Solutions Integrations

Dynamics 365

SAP Business One

Dynamics 365 Business Central

CustomBooks

Asana

Drift

See all 18 integrations

Wello Solutions User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.7

Functionality

4.7

Have you used Wello Solutions and would like to share your experience with others?

Thakur P.

Verified reviewer

Broadcast Media

2-10 employees

Used monthly for less than 12 months

Reviewed September 2024

Positive Experience with Professional and Custom Solutions

My overall experience with Wello Solutions was quite good. They delivered a high-quality product that met my needs and expectations. The team was professional and skilled, and they maintained good communication throughout the project. While there were a few minor hiccups, they were addressed promptly and didn't overshadow the positive aspects of working with them. I’m satisfied with the results and would consider working with them again in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Wello Solutions was their ability to tailor software exactly to my needs. Their team is incredibly knowledgeable and stays up-to-date with the latest technology trends. They communicated well throughout the process, keeping me informed and involved. They also delivered the project on time and offered excellent support even after it was completed. Overall, their expertise and customer focus really stood out to me.

Cons:

What I liked least about Wello Solutions was that sometimes communication felt a bit slow, especially when I needed quick updates or answers. There were a few instances where project adjustments took longer than expected. Additionally, while their solutions are generally effective, there were moments when the end product didn’t fully align with my initial vision, requiring more revisions than anticipated. Overall, these were minor issues, but they did impact the overall experience.

Vendor Response

Hi T. Puneet, Thank you for taking the time to leave us such a thoughtful review. We truly appreciate your feedback and value you as a Wello Solutions user. Best regards, Team Wello Solutions

Replied September 2024

Rupesh s.

Verified reviewer

Apparel & Fashion

201-500 employees

Used daily for more than 2 years

Reviewed September 2024

Excellent solution for field services

Overall, it's a great system, especially considering the cost. Compared to what we used before, Wello has helped us modernize our processes. Their support team is very responsive, usually getting back to me within seconds of submitting a callback request. The onboarding process was quite challenging at first, but after I asked for more assistance, they provided the additional help we needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

like the dispatch page and the affordability of the product, which delivers solid software and a reliable customer database. The lack of a per-user fee was a major selling point for us. It's also easy for my technicians to use, which has been a huge benefit.

Cons:

There are a few small issues that need to be worked out. Some limitations exist in the user interface, and while the platform has many features, it's essential to understand all of its capabilities through onboarding support. Occasionally, there are minor glitches, but nothing significant enough to disrupt my work or make me consider canceling.

Reasons for switching to Wello Solutions

Ease of Use, Upgrade in Technology/Dispatch Systems

Vendor Response

Hi R. Singh, Thank you so much for your review! We’re glad to hear that things are going well overall. We’ve noted your feedback regarding the need for a more advanced UI, and we’re always looking for ways to provide even better business insights to our customers. If you have any additional insights or suggestions, please feel free to reach out to our Success Team, and we’ll make sure to pass them along to our Product Team. Thanks again for your input! Cheers!

Replied October 2024

Wout V.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed September 2024

Review Wout VC

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lay-out is really nice and usefull, easy to operate

Cons:

Sometimes there are bugs but they get fixed quite fast

Vendor Response

Dear Wout, Thank you so much for your valuable feedback! We truly appreciate you taking the time to share your thoughts. While you’ve experienced some bugs, we’re glad to hear they were resolved swiftly. To further enhance your experience, we’ve implemented an automated quality assurance process that is expected to reduce bugs by up to 95%. This means such issues should become much less frequent in the future. We truly value your continued trust in us. Best regards, Team Wello Solutions

Replied September 2024

Shivam K.

Verified reviewer

Mining & Metals

11-50 employees

Used daily for more than 2 years

Reviewed September 2024

Wello Solutions helped us optimize our service planning—finally, the solution I was looking for!

As an IT consultant, I needed a reliable job scheduling system after securing three major contracts. Wello Solutions stood out for its affordable pricing and efficient inventory system, allowing me to track stock between the warehouse and vehicles seamlessly. While the platform has a bit of old-school design, it's user-friendly and steadily improving. To fully enjoy its key features, I recommend spending time exploring the platform, as it offers advantages over many competitors in the FSM industry. The mobile app is solid, and although reporting was recently added, I haven't had enough experience with it yet. Despite a few shortcomings, I appreciate the continuous updates and responsive customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly effective and easier to implement than other applications, this powerful tool has streamlined my team's dispatching process.

Cons:

The inventory system is solid, with a well-organized presentation of information and a user-friendly mobile app. The platform is easy to use and offers good customization options. However, there's no direct integration with Freshworks, so I had to use Zapier, but it integrates seamlessly and works well.

Reasons for switching to Wello Solutions

It's easy to find a person at Wello to communicate with.

Vendor Response

Hi Shivam, thank you for taking the time to leave such a kind review. We truly appreciate your rating and value you greatly as a Wello Solutions user. Best regards, Team Wello Solutions

Replied September 2024

Abishek B.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Reviewed November 2024

Efficient Scheduling Tool with Room for Growth

My overall experience with Wello Solutions has been positive. The platform simplifies scheduling and task management, which boosts productivity. The interface is user-friendly, and support has been responsive to issues. However, the cost of additional licenses and limited integration options could be improved. Overall, it's been a reliable tool for our team's needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciated the streamlined scheduling and ease of managing team tasks. The user interface is intuitive, making it simple to assign and monitor tasks

Cons:

The licensing costs can add up since each admin needs a separate license. Also, it would be helpful if there were more integrations with other software.

Reasons for choosing Wello Solutions

We chose Wello Solutions because of its specific focus on scheduling and its intuitive interface, which better fit our team's needs. Additionally, its pricing model was more favorable compared to the alternatives.

Vendor Response

Abishek, thank you so much for this thorough feedback! We're incredibly proud to work with your team and thrilled to hear that we've been able to help improve your processes. We're continuously working on enhancing integrations. While we already offer a robust selection of native connectors and the ability to connect Wello with any platform through Zapier, we can also develop custom integrations upon request. Please don't hesitate to reach out to our Success Team whenever needed. Thanks again for taking the time to share your review! 😊

Replied November 2024

Preity Ü.

Verified reviewer

Broadcast Media

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Exceptional Value for an Outstanding Platform - A Remarkable App and Software!

Wello Solutions streamlines my scheduling and planning process, offering a comprehensive SaaS Field Service Management solution that allows for efficient management of all my job appointments and more, all within one integrated platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wello Solutions stands out with its powerful scheduling capabilities, designed to streamline operations for businesses juggling a multitude of appointments, service requests, and staff availability. What once was a complex challenge is now a breeze, thanks to Wello's user-friendly scheduling interface. It enables seamless assignment and monitoring of tasks throughout our organization. With a flexible calendar that can be tailored to your needs and simplifies planning.

Cons:

I honestly have nothing bad to say about Wello Solutions. I wish I had found it sooner!

Reasons for choosing Wello Solutions

Easy to use and implement which can be done within a few minutes.

Vendor Response

Hi Preity, thank you for taking the time to leave us such a kind review. We truly appreciate your feedback and value your support. Best regards, Team Wello Solutions

Replied September 2024

Stephane B.

Verified reviewer

Security and Investigations

10000+ employees

Used daily for less than 2 years

Reviewed September 2024

Feedback from Wello User

Overall very satifisying, all in one software and a cloud based software which provides lots of advantages, fault tolerance and less responsibilty for system administrators. since the upgrade from odysse to wello, i noticed a lot of backgroud improvements like no more downtimes and better communication

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

friendly user interface and no lacking of system at all very fluent and responsive. also the web interface provide quite lots of advantages compared to an application itself

Cons:

lack of traning and certifications can be a good way to perfectionate the system and provide confidence to the users

Vendor Response

Thank you for your loyalty and the 5-star review, Stephane! We're always improving the platform and rolling out new features. Our chat bubble can handle many customer inquiries with instant responses. Feel free to give it a try, If there is any other feedback or support needed, don't hesitate to reach out to me via Email: hello@wello.solutions. Thanks again and have a great day!

Replied September 2024

Wolf S.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed June 2018

This is a fantastic Online and Offline Tool for service personnel!

Perfect service capabilities. Very cost-effective particularly compared to local solutions .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Online plus Offline. Ties in nicely with our Exact Cloud ERP solution. Multi-language capability. For us and other clients both German and English support is mandatory for our market.

Cons:

There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

Vendor Response

Thank you deeply for your kind words, Wolf! It's wonderful to hear that the customizable features of our platform are meeting your needs, enabling you to tailor the user experience for your team effectively. Your satisfaction is our top priority, and we're thrilled to have contributed to your business's efficiency. We are committed to continual enhancement and value your input immensely. Should you have any suggestions or innovative ideas that could further streamline your operations, our Support team would be delighted to hear from you. Please feel free to reach out at support@wello.solutions or engage with us via live chat. Your feedback is not just welcomed—it's encouraged. Together, we can shape an even more powerful tool for you and your team. We're looking forward to connecting with you!

Replied January 2024

Markus S.

Used other for less than 6 months

Review source

Reviewed June 2018

Well structured and easy to handle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

Cons:

each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Vendor Response

Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

Replied June 2018

Showing 1 - 9 of 9 Reviews