Servetel 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Servetel

3.4

(5)

Pricing

Pricing available upon request

About Servetel

Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including:

-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform.
-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity.
-API Connect: A unique communication API suite to assist communication needs for mobile and web applications.
-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner.

These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.

Servetel Screenshots

Servetel Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Servetel Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Servetel
Activity Dashboard
Alerts/Notifications
API
Automated Responses
Automatic Call Distribution
Call Center Management
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Campaign Management
Campaign Planning
Chat/Messaging
Communication Management
Contact Management
CRM
Employee Scheduling
Engagement Tracking
For Call Centers
Inbound Call Center
IVR
Labor Forecasting
Live Chat
Manual Dialer
Mass Texting
Message Personalization
Mobile Coupons
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Scripts
Outbound Call Center
Performance Metrics
Phone Key Input
Polls/Voting
Real-Time Analytics
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Ring Groups
Scheduled Messaging
SMS Marketing
Survey/Poll Management
Text to Speech
Third-Party Integrations
Voice Customization

Servetel Integrations

Zoho CRM

Servetel User Reviews

Overall Rating

3.4

Ratings Breakdown

40%

20%

Secondary Ratings

Ease of Use

3.6

Value for money

3.2

Customer support

3.0

Functionality

3.4

Have you used Servetel and would like to share your experience with others?

Ishaan S.

Verified reviewer

Recreational Facilities and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Effective Solutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using Servetel's contact center solution for over a year. It has been a very wholesome experience till now. The features provided with the solution are handy and have helped us increase our business efficiency. The good part is every feature in their tool can be used provided you wish to utilize it. The account managers are accommodating and describe each step very clearly.

Cons:

The updates are delayed, if we could get more business-centric feature releases that would be great. Not complaining as they already provide multiple features.

Manoj Kumar S.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2023

Easy to Use Product & Good Support

As per their reputation, I would recommend Servetel for calling solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast with their responses when it comes to support.

Cons:

Nothing as such however sometimes a few minor bugs cause operational issues but that gets resolved on time.

Abhishek C.

Verified reviewer

Banking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Unprofessional Team

Beware of the 'new' Servetel. It is extremely unprofessional. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately it is easy for us to switch, and we did that immediately. But it left a very bitter taste nevertheless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reasonable features. Nothing extraordinary though

Cons:

Extremely unprofessional team. They can increase prices by 5-10 times and disconnect services even if you have paid plan running.

Reasons for choosing Servetel

It was the cheapest service at the time. But currently it is the most expensive hosted PBX.

Reasons for switching to Servetel

Knowlarity also increased its prices in 2019. But they did it far more professionally compared to Servetel

Raju R.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

IVR by Servetel - what you see is what you get

Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and implementation. The product was very use to implementation and it's also easy to use.

Cons:

I havent found anything that's a show stopper as of now.

Reasons for choosing Servetel

Priced competetively while features remain the same.

Vendor Response

We are happy to serve you!

Replied April 2020

Lakshmi R.

Verified reviewer

Education Management

2-10 employees

Used daily for free trial

Review source

Reviewed October 2022

Disappointed !!!!Very Unprofessional

Terrible support, No response when youw nat to discontinue. Wont recommend it to any company, incase if you don't want to go ahead after trial they wont care to respond to even your calls!!! Very very unprofessional....

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing at all . Terrible network ,terrible service.

Cons:

Worst response from the team after taking our money. We have only used their product for trial period they needed half payment for that . WE requested for discontinuing the services ,its been a month. They have stopped responding !!!!WE need a refund !!

Showing 1 - 5 of 5 Reviews