Field Force Tracker 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Field Force Tracker

4.4

(37)

Pricing

Starting at $19.99 per month

About Field Force Tracker

Field Force Tracker is a cloud-based field service management (FSM) solution that helps businesses to manage their day-to-day business operations and interactions with the mobile workforce. Key features include automatic scheduling, a dashboard with automatic location tracking, the ability to create service histories and inventory management capabilities.

In Field Force Tracker’s job dashboard, users can choose to schedule jobs manually or automatically. Its automatic scheduling tool can take into account job type, technician skill level and technicians’ current location, among other things, when automatically scheduling jobs.

Field Force Tracker also includes integrated voice over IP (VoIP) technology that allows users to call technicians from within the solution. Users also get access to employee and customer databases.It also allows users to generate built-in and customizable reports, which help them to spot trends and make business decisions. Mobile applications for iOS and Android devices are also available.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

Field Force Tracker Screenshots

Field Force Tracker Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

Basic

$19.99

per user, per month

Plan includes:

24/7 Operations
Auto Scheduling
Custom API
Enhancements
Franchise Operations
Multiple System Extensions
Regular Upgrades

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Field Force Tracker Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Field Force Tracker
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
API
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Scheduling
Automatic Backup
Barcode/Ticket Scanning
Barcoding/RFID
Calibration Management
Checklists
Client Portal
Commercial/Industrial
Communication Management
Contact Management
Contract/License Management
Contractor Management
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Documentation Management
Document Management
Document Storage
Drag & Drop
Driver ETA
Electronic Payments
Employee Management
Equipment Maintenance
Equipment Tracking
Estimating
File Storage
Fixed Asset Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Mechanical Equipment
Forms Management
For Plumbing Industry
Historical Reporting
Inspection Management
Inventory Control
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Labor Rates
Location Tracking
Maintenance Scheduling
Mobile App
Mobile Signature Capture
Monitoring
Multi-Location
Payment Collection in the Field
Payment Processing
Performance Metrics
Preventive Maintenance
Project Management
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Resource Allocation
Route Optimization
Scheduling
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Status Tracking
Task Management
Task Scheduling
Technician Management
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Time Tracking
Vendor Management
Warranty Tracking
Workflow Management
Workforce Management
Work Order Creation
Work Order Management

Field Force Tracker Integrations

QuickBooks Online Advanced

QuickBooks Online

Field Force Tracker User Reviews

Overall Rating

4.4

Ratings Breakdown

49%

46%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.4

Functionality

4.5

Have you used Field Force Tracker and would like to share your experience with others?

William H.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Intuitive field service application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Cons:

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Vendor Response

We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.

Replied December 2018

Girish P.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed December 2025

Smooth scheduling and dispatching

My overall experience with Field Force Tracker has been positive and practical, especially for organizations that need structure, visibility, and accountability in their field operations. It’s a tool that focuses on function over flash, and that becomes clear the more you use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Jobs get assigned quickly, technicians get clear instructions, and the workflow becomes predictable. Smooth scheduling and dispatching made day‑to‑day coordination easier

Cons:

It doesn’t always feel modern. Menus can be cluttered, and new users may need extra time to get comfortable

Vendor Response

We thank you for your feedback and greatly appreciate your positive input. With so many layers of functionality, it is our aim to always improve interfaces and action buttons to make functionality easily usable. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

Replied January 2026

PRAKASH R.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed December 2025

job tracker

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to monitor job status and maintain, job progress, invoicing. easy to use, track, and maintenance track easy.

Cons:

easy to use and maintain. easy to create jobs and schedules easy to take job history. products can add easily.

Vendor Response

We thank you for your feedback and greatly appreciate your positive input. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

Replied January 2026

Daniel V.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Overall

Ratings Breakdown

Ease of use

Functionality

Pros:

easy to use when it comes to dispatch and setting up work orders

Cons:

after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct

Vendor Response

HI Daniel -Thank you very much for such a great review! Our team is always looking for positive feedback like yours to develop new features and make our product even better for our customers. Please feel free contact us at any time to discuss and help us spread the good words. Thank you once again!!

Replied May 2022

jeff k.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for less than 12 months

Reviewed November 2025

Outstanding software

It has been the easiest onboarding process the easiest learning process and customer service and support is next to none If there is anything that you need or cannot figure out they always are willing to help you figure it out log into your computer doing a teams call and guide you through

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

By far the most easiest software I've in my whole life I tried multiple CRM softwares before we ended up finding this one This has by far changed how we do business.

Cons:

This one is hard to fill out because there is nothing that I do not like about the force tracker it is the best CRM software that I have found and the most user friendly so I have nothing bad to say

Reasons for switching to Field Force Tracker

Their software is a pain in the **** their software is a pain in the **** and not very good customer service We also like to speak to live agents not have to chat to get things fixed.

Brendan G.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Reviewed December 2025

Four out of five stars

Field Force Tracker has been a great tool for managing our team, and it makes it incredibly easy to keep track of our field employees. The real-time updates, intuitive layout, and overall efficiency have really helped streamline our operations. The only drawback lately is that problem-solving and IT support seem to have declined. Response times have slowed, and it takes longer to get issues resolved than it used to. Overall, though, the platform itself works very well and continues to benefit our day-to-day workflow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Field Force Tracker makes it incredibly easy to monitor and manage our field employees. The real-time tracking, intuitive interface, and organized dashboard help us stay efficient and ensure everyone is exactly where they need to be

Cons:

The only downside lately is that problem-solving and IT support seem to have declined. Response times are slower, and resolving issues takes longer than it used to, which can be frustrating during busy periods.

Eric A.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for more than 2 years

Reviewed November 2025

User Friendly! Recommend using!

My overall experience is it’s user friendly. Again my only issue is with the maintenance sheets as I stated above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that we can see the adders’s, and it connects to the map right away and it’s easy to track our time and jobs.

Cons:

When we’re doing the maintenance sheets, if you press enter on accident and you’re not able to go back in to complete or adjust. You have to start over.

Vendor Response

Hi Eric, We thank you for taking time to provide your input. I think with sheet you likely mean custom inspection forms. We have noted your input, and our team will examine if there is way to allow changes after form submission. Thank you once again!!.

Replied November 2025

VIVEK N.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

job tracking

I am having a pleasant experience so far with FFT.The user interface is good. Job tracking is made very easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, to write the diagnostics notes, admin notes and completion notes. App gives a chance to get the customer signature

Cons:

customer contact details like mobile number is not reflected on the app.Only the default details are reflected.

Vendor Response

We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the apps, and the new app will have even more flexibility of configurable options to seeing client history in all details. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

Replied January 2026

Martin J.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for more than 2 years

Reviewed December 2025

user and service friendly application .

I am using it for four years, its a good application, some phase update required but value for money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

management of calls, handling customers, ordering parts, service remainders, ease of access and mobile app everything good

Cons:

one of the issue is in web access we can download job reports but in android mobile app i cont download job reports

Vendor Response

We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the app and new app will have even more flexibility of configurable options. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

Replied January 2026

vignesh w.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for less than 6 months

Reviewed December 2025

best option for filed support team