Conversational Cloud 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Conversational Cloud

4.3

(41)

Pricing

Starting at $1.00 per month

About Conversational Cloud

LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.

The Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.

Conversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within...

Conversational Cloud Screenshots

Conversational Cloud Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Conversational Cloud Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Conversational Cloud
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Scheduling
Autoresponders
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Churn Management
Code-free Development
Collaboration Tools
Communication Management
Contextual Guidance
CRM
Customer Experience Management
Customer History
Customer Segmentation
Customer Support
Customizable Branding
Customizable Reports
Dashboard
Event Triggered Actions
Feedback Management
File Sharing
For Developers
Geotargeting
Intent Recognition
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Natural Language Processing
Negative Feedback Management
Offline Form
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics

Conversational Cloud Integrations

NetSuite

Salesforce Sales Cloud

SugarCRM

Twilio

Zendesk Suite

See all 9 integrations

Conversational Cloud User Reviews

Overall Rating

4.3

Ratings Breakdown

61%

24%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.2

Functionality

4.3

Have you used Conversational Cloud and would like to share your experience with others?

Chris L.

Verified reviewer

Computer Software

10000+ employees

Used other for more than 2 years

Review source

Reviewed January 2019

Best of Breed live chat platform for supporting online customer service needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support

Cons:

As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms.

Verified

Reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Great tool for our reps who live chat to our customers

Providing customers with other ways of reaching out to our customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support. Live Person's support is second to none Beautiful UI

Cons:

Like all SAAS, you do get down time. Few and far between

Conner C.

Verified reviewer

Luxury Goods & Jewelry

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Horrific customer service and stability

Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Reporting package. Dashboard.

Cons:

Customer service. Service outages. Glitches.

Vendor Response

We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP!

Replied June 2020

Verified

Reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Works seamlessly and has a great reputation in the industry

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use.

Cons:

I have found nothing I do not like about this software. Used them for years until the price got a bit high for me.

Thomas H.

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Gets better every day!

Overall, the return on investment here is HUGE.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale.

Cons:

The learning curve at first was a bit daunting, but in a few weeks you'll realize the analytics built into LiveEngage is second to none. You really need MCS for the agents to know when and if they should jump in to a conversation, in most cases, again, our FAQ bot handles all simple engagements, and then the agent jumps in to close the deal.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

Simple LiveChat Software to use

It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use, offers a lot of info (e.g. where the person is located, type of computer (OS, Windows) and city, State too. It easy to use with other reps and acts in almost in real time.

Cons:

The interface is not intuitive, but needs to be revamped, a little outdated. The feature set is limited and more features would not hurt.

Aimee B.

Verified reviewer

Building Materials

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Great for basics!

Daily chats and administRation of system - general oversight

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now!

Cons:

The reporting. Being able to track trends etc of what customers are asking and how they view the service they received

Vendor Response

Glad to hear you are having such an easy time leveraging our AI solutions! Our reporting is super robust and our client team can certainly reach out to you to help you build out a trend report based on the keywords that are coming in. Our AI solution can also determine the intent of each conversation so that will help with trends as well!

Replied June 2020

Jason T.

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

The software itself works well, but there are other more cost effective options out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used LivePerson for several years, and didnt have any issues as far as the program and functionality. However we were able to find a new program that was a fraction of the cost and offered all the same features and more.

Cons:

When we tried canceling our service with them, the customer service ignored several emails from us, and then tried to charge us for another 3 months of service even though we were not using them and paying month-to-month. In the end we had to fight it out with the credit card company

Donna D.

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

LiveEngage

The best thing about LiveEngage is their customer support. When our company has experiencing phone troubles and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. Their customer support is outstanding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer services is outstanding. It is web-based and easy to use the chat function. Training our staff took minimal time.

Cons:

The reporting feature is cumbersome. Reports are not as easy to retrieve as they were in the old version. I think the report feature could use some enhancements.

Verified

Reviewer

Internet

11-50 employees

Used other for more than 2 years

Review source

Reviewed October 2018

Great Program

Great program. Has been for years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spellcheck. Easy to pull and editable pre-programmable custom texted. The ability as an admin to invite leads to chat with ease and to view site traffic. Great way to get open reviews on chat agents.

Cons:

Nothing. Great program. Used in prior role extensively.

Showing 1 - 10 of 41 Reviews

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