What exactly does Odoo do?

Odoo gives users a long list of business apps they can choose from to do business more efficiently. You can think of it like a business app buffet. Some organizations may only want an accounting app, a website, and an inventory management app. Others may need several more solutions, such as HR, e-commerce, and rental management. Odoo covers many bases.

What is the disadvantage of using Odoo?

Odoo users are limited in their ability to create complex customizations within the tool. To implement these, you may need to hire an expert developer. For some, Odoo also presents a relatively steep learning curve. For example, integrating multiple apps so they automatically share data can be challenging for users just getting used to the platform.

Why is Odoo so popular?

Odoo’s popularity stems from its deep suite of business apps—over 70 in all. This means a business can start with a few apps and then add others as they digitalize more processes. Its modularity also makes it useful, especially for businesses that may only need a few business apps instead of a larger, horizontal ERP.

Yes, Odoo has a free version, referred to as One App Free Plan. You can choose from any of Odoo’s apps to access for free with unlimited users. It also includes unlimited support, hosting, and maintenance; however, there are limitations, in that you are restricted to only one app. In addition, while you can choose Odoo Studio as the one app, customizations through Odoo Studio are not included in the free plan.

Odoo protects user data using encryption and secure cloud servers. As a result, user data is kept safe from attackers unable to bypass Odoo’s encryption protocols. At the same time, it’s always a good idea to maintain data backups in case there’s an issue with one of Odoo’s cloud service providers.

Updated October 30, 2025 at 6:37 AM

Odoo 2026: Benefits, Features & Pricing

Written by Molly Burke

Senior Specialist Analyst

Edited by Caroline Rousseau

Senior Editor

Wondering if Odoo is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Odoo

4.2

(1283)

FrontRunner 2026

Pros:

Business function integrations
Customization options

Cons:

Steep learning curve
Frequent bugs

Pricing

Starting at $31.10 per month

What is Odoo :

Odoo offers users a suite of business applications covering a broad range of functions, such as e-commerce, point of sale, accounting, inventory, and more. Odoo serves as a one-stop shop for businesses looking to automate and streamline core business functions.

Why we like Odoo :

Odoo is among the most popular business software solutions on Software Advice, with 1,197 verified reviews and an overall rating of 4.3 out of 5. Users enjoy Odoo's modularity because it enables you to choose solutions for multiple niche functions of your operations. Odoo’s ease of use is also popular, scoring a 4 out of 5 in this category, because it makes it relatively simple for users without coding knowledge to build solutions.

Who should use Odoo :

Odoo is well-suited for smaller organizations that don’t have the budget to hire large in-house development teams. Almost 70% of verified reviews for Odoo on Software Advice come from businesses with 1 to 50 employees, which demonstrates its usefulness for small teams or growing organizations.

Odoo Screenshots

Odoo Overview

Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of companies of all sizes. It offers a wide range of integrated apps that cover various business functions, from CRM and sales to inventory and accounting. One of the standout features of Odoo is its modular architecture, which allows businesses to start with a few apps and add more as needed. This scalability ensures that the platform can grow with the business, providing a seamless experience across different business functions.

The Customer Relationship Management...

(CRM) module helps businesses manage leads, opportunities, and customer interactions efficiently. It includes a visual sales pipeline that aids sales teams in tracking progress and managing their sales activities effectively. In terms of sales and invoicing, Odoo allows businesses to create and send professional quotations quickly. The platform supports automated invoicing, recurring invoices, and payment follow-ups, streamlining the billing process. Odoo's inventory management capabilities are robust, offering real-time tracking to help businesses maintain optimal stock levels and reduce waste. The platform includes advanced warehouse management features such as multi-warehouse support, barcode scanning, and automated replenishment. In the realm of accounting and finance, Odoo automates various tasks including bank reconciliation, expense tracking, and financial reporting. It also supports multi-currency transactions, making it suitable for businesses with international operations. The Human Resources (HR) module helps businesses manage employee information, attendance, and leave requests. It also includes recruitment tools that streamline the hiring process, from job postings to candidate evaluation. For project management, Odoo allows businesses to create and assign tasks, set deadlines, and track progress. The platform includes collaboration tools such as document sharing and team messaging, enhancing team productivity. Odoo's e-commerce capabilities are extensive, providing tools to create and manage an online store, including product catalog management, payment processing, and order fulfillment. The e-commerce app integrates seamlessly with other Odoo apps, such as inventory and accounting, ensuring a unified business process. In terms of marketing, Odoo includes email marketing tools that help businesses create and send targeted email campaigns. It also supports social media integration, allowing businesses to manage their social media presence from within the platform. The manufacturing module in Odoo helps businesses plan and manage their production processes, including work orders and bill of materials. It includes quality control features that help ensure product quality and compliance with industry standards. Reporting and analytics are also strong points of Odoo, offering customizable reporting tools that help businesses analyze key metrics and make data-driven decisions. The platform includes intuitive dashboards that offer real-time insights into business performance. Odoo allows for extensive customization and development, enabling businesses to develop custom modules to meet their specific needs, leveraging the platform's open-source nature. It also offers API access for integration with third-party applications and services. The platform can be deployed either in the cloud or on-premise, providing flexibility based on business preferences and requirements.

Odoo Pricing and Plans

Starting price: $31.10 per month

Free Trial

Free Version

Standard

$31.10

per user, per month

Plan includes:

All apps
Odoo Online

Custom

$61.00

per user, per month

Plan includes:

All apps
Odoo Studio
Multi-Company
External API

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Odoo 's Pricing Plans

Odoo's One App Free Plan allows unlimited users to access one Odoo app at no cost, making it an ideal option for companies with a specific need or those just starting their digital transformation journey. The plan includes Odoo Online hosting and the flexibility to choose from hundreds of available apps, including Odoo Studio for customization.

Pros:

Cost-effective: As a free plan, it enables businesses to explore Odoo's capabilit...

ies without any financial commitment. - **Unlimited users:** Accommodates teams of any size, ensuring that all relevant stakeholders can access the chosen app. - **Unlimited support and maintenance:** All plans include unlimited support, hosting, and maintenance. **Cons:** - **Limited functionality:** With access to only one app, businesses may find it challenging to streamline their entire operation. - **Limited customizations:** While Odoo Studio is available as the one app, it’s not automatically included for customizations if you choose a different app. - **Scalability concerns:** As the company grows and requires more features and apps, upgrading to a paid plan becomes necessary. **Standard Plan** The Standard Plan is a comprehensive solution for businesses looking to leverage the full power of Odoo. Starting at $24.90 per user, per month when billed annually ($31.10 per user, per month billed monthly), this plan provides access to all Odoo apps, and unlimited support, hosting, and maintenance. With Odoo Online hosting and a free trial available, companies can easily adopt and scale their Odoo implementation. **Pros:** - **Extensive app ecosystem:** Gain access to Odoo's entire app suite, enabling businesses to streamline processes across departments. - **Reliable support:** Benefit from unlimited assistance, ensuring that any issues or questions are promptly addressed. - **Scalable infrastructure:** Odoo Online hosting provides a secure and scalable environment for growth. **Cons:** - **Per-user pricing:** As the team expands, the monthly cost increases, which may become a budgeting challenge for larger organizations. - **Learning curve:** With a wide range of apps available, users may require time to familiarize themselves with the system's full capabilities. - **Customization limitations:** While the Standard Plan offers a comprehensive set of features, businesses with unique needs may require further customization. **Custom Plan** For enterprises with more complex requirements, Odoo's Custom Plan offers a tailored solution starting at $37.40 per user, per month when billed annually ($46.80 per user, per month when billed monthly). This plan includes all the features of the Standard Plan, along with advanced options such as Odoo Studio, multi-company, and external API. The Custom Plan also offers the flexibility to choose between Odoo Online, on-premise hosting, and Odoo.sh hosting (Odoo.sh hosting cost is not included in the starting price). **Pros:** - **Tailor-made solution:** With Odoo Studio and multi-company features, businesses can create a customized environment that aligns with their unique processes. - **Flexible hosting:** Choose the hosting option that best suits your organization's security, compliance, and performance needs. - **Integration capabilities:** The external API allows seamless integration with third-party systems, enhancing the overall functionality of the Odoo ecosystem. **Cons:** - **Higher cost:** The advanced features and flexibility come at a premium, which may strain the budgets of smaller organizations. - **Implementation complexity:** Customizing and integrating Odoo with existing systems may require specialized skills and resources. - **Maintenance overhead:** With greater customization comes increased responsibility for maintaining and updating the system over time. **Additional Information** Odoo's pricing plans come with a 12-month discount for initial users, making it more affordable for businesses to adopt the platform. However, it's essential to note that Odoo.sh hosting costs and implementation services are not included in these plans. To ensure a successful implementation, companies should consider partnering with an experienced Odoo service provider or allocating internal resources for training and support. **Conclusion** After analyzing Odoo's pricing structure, it's evident that the company offers a range of options designed to cater to businesses of various sizes and needs. - **For startups and small businesses:** The One App Free Plan is an attractive choice, providing access to a single app with unlimited users at no cost. While this plan may suffice for those with minimal requirements, its limitations can quickly become apparent as a business grows. The Standard Plan offers a more comprehensive solution, granting access to all apps and essential features at a reasonable per-user monthly fee. - **For medium to large enterprises:** The Custom Plan is the most suitable option, particularly for organizations with complex requirements and a need for advanced features. This plan includes access to all apps, multiple hosting options, Odoo Studio, multi-company functionality, and external API. Although it comes with a higher per-user monthly cost, the added flexibility and customization options make it a worthwhile investment for larger businesses. When selecting a plan, companies should carefully consider factors such as the number of users, required apps and features, hosting preferences, and budget. By aligning these elements with the appropriate pricing plan, businesses can optimize their use of Odoo and achieve the best return on investment. It's also crucial to anticipate future growth and choose a plan that not only addresses current needs but also allows for seamless scaling as the company expands.

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*Defined as the price above any available free plan

Odoo Features

Drawn from insights across 1283 verified reviews, we've outlined Odoo 's best and worst rated features and how they stack up against the average rating.

Odoo 's score

Category average

Odoo 's Best Rated Features

Activity Tracking

4.83

4.35 category average

Returns Management

4.78

3.66 category average

Kanban Board

4.67

3.86 category average

Odoo 's Worst Rated Features

Tax Calculation

2.44

3.61 category average

Work Order Management

3.0

4.27 category average

Marketing Automation

3.08

3.91 category average

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Odoo
360 Degree Feedback
Access Controls/Permissions
Accounting
Accounting Integration
Accounts Payable
Accounts Receivable
ACH Payment Processing
Activity Dashboard
Activity Tracking
Agile Methodologies
Aging Tracking
Alerts/Escalation
Alerts/Notifications
API
Applicant Tracking
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Attendee Management
Audit Management
Audit Trail
Automated Quoting
Automated Routing
Automated Scheduling
Automatic Billing
Autoresponders
Backorder Management
Bank Reconciliation
Bar Chart
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Batch Processing
Benefits Management
Bid Management
Billing & Invoicing
Billing Portal
Bill of Material Analysis
Bills of Material
BOM Creation
Budgeting/Forecasting
Budget Management
Buy Side (Suppliers)
Calendar/Reminder System
Calendar Sync
Campaign Management
Cancellation Management
Capacity Planning
Cash Management
Catalog Management
Change Management
Check-in/Check-out
Check Writing
Client Management
Client Portal
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Compatibility Testing
Compensation Management
Completion Tracking
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Content Management
Contingency Billing
Contract Drafting
Contract/License Management
Cost-to-Completion Tracking
Cost Tracking
Credit Card Processing
CRM
Custom Development
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Templates
Data Extraction
Data Import/Export
Data Modeling
Data Synchronization
Data Visualization
Debugging
Delivery Management
Delivery Tracking
Demand Forecasting
Deployment Management
Design Management
Digital Signature
Discount Management
Dispatch Management
Distribution Management
Document Coding & Control
Document Management
Document Storage
Document Templates
Drag & Drop
Duplicate Payment Alert
eCommerce Management
EDI
Electronic Payments
Electronic Signature
Email Marketing
Email Templates
Email Tracking
Employee Database
Employee Management
Enrollments/Onboarding
Enterprise Asset Management
Equipment Maintenance
Equipment Tracking
Event Scheduling
Expense Tracking
Feedback Management
File Sharing
Financial Management
Financial Reporting
Fixed Asset Management
Food Traceability
Forecasting
For Insurance Industry
For iPad Devices
For Metal Fabrication
Forms Management
For Restaurants
For Retail
For Small Businesses
For Startups
Fuel Management
Full Text Search
Fund Accounting
Gamification
Gantt/Timeline View
General Ledger
Gift Card Management
GPS
Graphical User Interface
Historical Reporting
Hourly Billing
HR Management
Idea Management
Import/Export Management
Income & Balance Sheet
Integrated Business Operations
Integrated Development Environment
Interaction Tracking
Internal Chat Integration
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Creation
Invoice History
Invoice Management
Invoice Processing
Issue Management
Item Management
Job Management
Kanban Board
Kitting
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Lead Segmentation
Learning & Development
Lifecycle Management
Live Chat
Loyalty Program
Maintenance Management
Maintenance Scheduling
Manufacturing Inventory Management
Manufacturing Planning
Marketing Automation
Material Requirements Planning
Milestone Tracking
Mobile Access
Mobile App
Mobile Development
Mobile Payments
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Currency
Multi-Language
Multi-Location

Odoo Integrations

Based on 1283 verified reviews, we've identified products most frequently integrated with Odoo .

Gmail

Integration rated 4.4 from 13 reviews

Stanley

System Administrator

Used for less than a year

Reviewed November 2022

"Auto sending invoices has never been this easy"

Stripe

Integration rated 4.3 from 10 reviews

Md Eyakub

Owner

Used for less than a year

Reviewed July 2024

"Integration with Stripe is important because it simplifies payment processing, automates transactions, and ensures secure handling of payments, enhancing customer experience and streamlining financial operations within Odoo."

PayPal

Integration rated 4.2 from 12 reviews

Microsoft Outlook

Integration rated 4.2 from 11 reviews

Google Docs

Integration rated 4.8 from 11 reviews

Meta for Business

Integration rated 4.8 from 7 reviews

Instagram

Integration rated 4.8 from 5 reviews

WooCommerce

Integration rated 3.5 from 4 reviews

See all 54 integrations

Odoo Key Sentiments

We analyzed 1283 verified reviews for Odoo to find out what actual users really think.

Most Positive Sentiments

Inventory management

61% Positive

29% Neutral

11% Negative

Odoo offers a comprehensive suite of business management modules that support inventory replenishment, order processing, and asset tracking across multiple warehouses. Its integrated platform enables businesses to manage stock levels and supply chains efficiently, reducing manual effort and improving visibility. The inventory interface is designed for clarity, helping teams monitor product movement and maintain accurate records. Reviewers note that these capabilities make inventory management more accessible and allow organizations to align related operations within a single system.

Modules

48% Positive

42% Neutral

10% Negative

Odoo’s modular architecture allows businesses to implement features gradually and adapt as they grow. Core modules such as CRM, HR, and Accounting address diverse operational needs, while optional components extend functionality for specialized workflows. Reviewers value the ability to customize and develop new modules tailored to unique requirements, ensuring the platform evolves with organizational priorities. This flexibility makes Odoo suitable for companies seeking scalable solutions without committing to an all-in-one deployment upfront.

Least Positive Sentiments

Sales and purchase

37% Positive

39% Neutral

24% Negative

Odoo offers customizable automation and integrated business processes that connect sales, purchases, and related modules for smoother operations across departments. The platform supports third-party extensions, enabling businesses to enhance efficiency and adapt workflows to their needs. These capabilities help organizations manage transactions and maintain visibility throughout the sales cycle. However, reviewers report concerns about missing or inconsistent features in sales and purchase workflows and limited post-sale support.

Training and learning curve

43% Positive

33% Neutral

25% Negative

Odoo’s flexibility to tailor applications and configure workflows is often cited as a benefit, particularly for businesses seeking personalized solutions. The platform’s intuitive design supports usability, but mastering advanced customization requires technical expertise and patience. This steep learning curve can challenge teams without prior experience. Reviewers also note gaps in onboarding resources, including limited tutorials and insufficient guidance, which make initial adoption difficult for organizations lacking technical backgrounds.

Odoo User Reviews

Overall Rating

4.2

Ratings Breakdown

53%

30%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

3.9

Functionality

4.2

Micah S.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 2 years

Review source

Reviewed April 2025

The Complete Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Completely modular. I can build anything, or find any module I need for it.

Cons:

At times can be very complex for simple tasks.

Reasons for switching to Odoo

Needed more flexibility. Odoo gave us what we needed.

Novellynn S.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2025

Odoo!! Ohh, do? Yes, you should do.

My overall experience with Odoo is phenomenal. Everything you need from the start of your vision to your exit plan. If you have multiple businesses or different ventures, you can manage everything as the admin without it interfering with each business. It’s really flexible and lets you organize things exactly how you want. I like to think of it like making a sandwich. Maybe you want bread, maybe you want lettuce instead whatever works for you, it’s all there. That’s the beauty of Odoo: it adapts to your creative vision. On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients. You really can’t go wrong with it. I personally use one account for everything I do, and as someone with experience building and selling businesses, managing warehouses, handling finance, and helping others scale their operations, I need a system that keeps me organized without feeling overwhelmed. Odoo delivers that, especially because of their free trial you get access to the full platform with no limitations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I love most about Odoo is how powerful and simple it is at the same time. It’s affordable, customizable, and gives you everything you need to run your business in one place. Finances, websites, inventory, employees, task management … seriously it’s all there and fully integrated. And here’s the real secret: it might sound like a lot, but it’s not. You can make it as simple or as advanced as you want. Three steps. Click. Click. Boom. You’re in. Odoo is built for continuous improvement. The easier the system, the faster the results. The world overcomplicates everything, but Odoo gives you clarity. One icon, one login, everything right there. And the support team is solid; they reach out and help you stay aligned so your business flows effortlessly. I use Odoo to manage multiple ventures, and it’s allowed me to help entrepreneurs, startups, and even 100 million dollar companies run with full transparency and confidence.

Cons:

The only downside is that the trial eventually ends! I was like, “D#$n, I knew it was too good to be true!” Honestly, there really isn’t anything not to like about it. Side note: They will let you know ahead of time and help you get the paid version, which is the same version! of course you know they have to pay for the space and whatever else and employees and all that stuff and make it make sense. And a good thing about it is it’s not like the other platforms like when your trial period over all your stuff is locked down and you have to pay for it right then and you can’t access your stuff which causes a domino effect … they work with you and Your stuff is still there and it’s not shut down … 404

Reasons for switching to Odoo

It’s too much going on. It’s not as customizable as you may want it to be and then it was just way too expensive

Verified

Reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Odoo CRM

Previously 3

it's a plateforme of managment and sharing informations,

Ratings Breakdown

Ease of use

Previously 1

Value for money

Customer support

Functionality

Previously 3

Pros:

performance, user friendly, customizable, used inside inetgrated ERP

Cons:

that there is always a new version so you need to migrate and not using the same

hana d.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Odoo subscription account deletion

My experience with odoo can be described in 1 word a nightmare. No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of the odoo shop account. But what i didnt know that the odoo partner i signed with have scamed me and created my odoo shop under there company accouny which is a clear data ownership Violation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Online pos system. Accounting and easy to navigate. All features are available in this software it only lacks a good customer service.

Cons:

My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization. This situation raises several extremely serious points: 1. Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID. It was created under the partner’s internal account, which contradicts Odoo’s customer ownership policy. Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times.

Reasons for choosing Odoo

I thought I'd have a professional program, but it is almost a scam. I paid for a yearly subscription and invested money with an Odoo partner, and they deleted my account with a click. Odoo considers this issue an inconvenience. My subscription is on, but I have no account. Can anyone imagine this error? It is only because I live in Africa that this can happen. If I were in Europe or the USA, I would have sued Odoo and their stupid partner for this deadly error.

Reasons for switching to Odoo

I wanted something global and odoo has it

Emilie H.

Verified reviewer

Computer Games

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Small and big business will love this!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really love how easy Odoo fits sales management in one place. It is super helpful and saves me tons of time! It also offered me an almost instant customer support when I first joined the platform, asked me if I needed anything and lending a helping hand.

Cons:

I didn't like how only one element was free. I mean, I understand they need to earn money somehow, but as a new business I would've liked to try more elements for my small store.

Reasons for switching to Odoo

Odoo makes everything easier, it also has a better interface and it is more modern.

Justin B.

Verified reviewer

Events Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

waste of money

I'm not recommending this software. Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business. It feels more like an unfinished product than a professional business solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the only good thing about Odoo is it has a lot of modules even for employees appraisal and recruitment.

Cons:

the whole database is slow, laggy and most of the time will not load. email marketing clicks are not accurate and "Scheduled" campaigns does not send on time. no native integration with Wordpress or Webflow making it difficult to track website subscriptions Online support is VERY SLOW to respond

Reasons for switching to Odoo

Odoo promises a complete, all-in-one business management suite. However, my experience with the platform has been a constant struggle against its core technical flaws and a frustrating lack of support. Instead of a seamless solution, Odoo has become a source of daily headaches due to its persistent performance issues and frustrating limitations.

Sander B.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for free trial

Review source

Reviewed September 2025

I tried Odoo so you don't have to

Not great. I couldn't even make the free trial work. It seemed confused if it wanted to be free or wanted me to sign up and I kept going in a circle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seems like a great idea. Lots of modules that can help a smaller business look like an Enterprise business. I was tired of paying $65 a month to Intuit and $700 a year to DocuSign. There's got to be a better way, right?

Cons:

I talked to a salesperson. I wasn't sure what his objective was other than to get me to sign up for a paid version and sign a 5 year deal. Whoa, Pilgrim! He was a jack of all trades and master of none, meaning he did not have detailed understanding of how the accounting module worked. Basic stuff like split categorization. I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could not figure out how to use the softward and I gave up.

Reasons for choosing Odoo

It looked simple, they have a glizty webpage and support/sales people. The only trouble is the whole thing is build on a pile of sand at the beach.

Reasons for switching to Odoo

Save money, simplify vendors and move to a single platform for multiple enterprise systems.

Verónica C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Disappointing Direct Support after Payment

My advice: get all the demos, calls, and answers to your questions BEFORE you pay for any subscription. Do not expect proper customer service after you become a paying client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It offers many applications. If you manage to integrate all information inside the platform to run your business, can be quite useful.

Cons:

My experience with Odoo has been very disappointing. Once you become a paid client, it is extremely difficult to receive direct and proper customer support. If you encounter any issues with your account, instead of solving them, they simply redirect you to their website, leaving you without real assistance. Ironically, before subscribing, Odoo will call you all the time with demos, offers, and follow-ups. But once you pay, the attention drastically changes. There is no easy way to contact someone directly to help with technical or account-related problems.

Reasons for choosing Odoo

To look for another platform that offers more options

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used monthly for less than 6 months

Review source

Reviewed January 2026

Very easy to learn, easy to use enterprise ERP

It's good tool for ERM, keeping finance, sales, CRM, HR, etc - all your data in one place. Community edition is free and open-source, so great to get a hands-on and explore.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Odoo helps us streamline functions, centralize data and run business smoothly at a cheap price. It's customizable, apt for small businesses and has easy to use UI.

Cons:

It's quite flexible but it's not easy to customize. You may need to work with certified partners for successful use.

Will B.

Verified reviewer

Arts and Crafts

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

Supportive tool which enables Business Growth

Exciting, accessible and useful tool which collects a range of others in an easy way. I like how it allows growth in a manageable way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Odoo is a brilliant concept for a software. It effortlessly combines a range of in-house and external softwares and tools for the running of your business, website and e-market or associated functions. It is easy to use and fun to bolt on extra tools

Cons:

I think it requires and existing contextual knowledge of what makes it powerful. This may hinder from others adopting it, or whether a permanent and strong internet connection is reality for everyone all the time.

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Odoo FAQs

What exactly does Odoo do?
Odoo gives users a long list of business apps they can choose from to do business more efficiently. You can think of it like a business app buffet. Some organizations may only want an accounting app, a website, and an inventory management app. Others may need several more solutions, such as HR, e-commerce, and rental management. Odoo covers many bases.
What is the disadvantage of using Odoo?
Odoo users are limited in their ability to create complex customizations within the tool. To implement these, you may need to hire an expert developer. For some, Odoo also presents a relatively steep learning curve. For example, integrating multiple apps so they automatically share data can be challenging for users just getting used to the platform.
Why is Odoo so popular?
Odoo’s popularity stems from its deep suite of business apps—over 70 in all. This means a business can start with a few apps and then add others as they digitalize more processes. Its modularity also makes it useful, especially for businesses that may only need a few business apps instead of a larger, horizontal ERP.
Is Odoo really free?
Yes, Odoo has a free version, referred to as One App Free Plan. You can choose from any of Odoo’s apps to access for free with unlimited users. It also includes unlimited support, hosting, and maintenance; however, there are limitations, in that you are restricted to only one app. In addition, while you can choose Odoo Studio as the one app, customizations through Odoo Studio are not included in the free plan.
How safe is Odoo?
Odoo protects user data using encryption and secure cloud servers. As a result, user data is kept safe from attackers unable to bypass Odoo’s encryption protocols. At the same time, it’s always a good idea to maintain data backups in case there’s an issue with one of Odoo’s cloud service providers.