Re:plain 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Re:plain

4.9

(18)

Pricing

Starting at £5.00 per month

About Re:plain

Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their website visitors in real-time. It supports integration with Telegram instant messaging, which allows users to access messages from the website directly from Telegram's mobile application

Re:plain can support live chat on multiple websites and includes configurable built-in response templates, as well as custom stickers. The solution displays messages to multiple users at once, which can help with distributing questions among chat agents. Administrators can use the control menu to modify the look and feel of the chat window. Re:plain also features multi-lingual capabilities.

Re:plain also supports integration with various third-party applications such as WordPress, Squarespace, Tilda, Shopify, Wix, Blogspot and more.

Support is offered via email and online FAQs.

Re:plain Screenshots

Re:plain Pricing and Plans

Starting price: £5.00 per month

Free Trial

Free Version

Basic

£5.00

per month

No plan information available

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Re:plain Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Re:plain
API
CRM
Customizable Branding
Offline Form
Real-time Consumer-facing Chat
Reporting/Analytics

Re:plain User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.8

Andrew S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Reviewed November 2020

Cool web-chat for small business

When people use the website chat, they expect to get an immediate reply. It’s frustrating when they get it next day or later. Replain helps me to reply from my messenger right away!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Replain is really easy to set up. No need to install something or getting an access to dashboard, I manage everything from my messenger. I know for sure our users like it, they understand that this is a simple and proven way to get a quick answer from us.

Cons:

Got all the features for my needs. Works really fast, there is not much bad to say.

Reasons for choosing Re:plain

Has a great number of possible integrations

Vendor Response

Thanks for leaving us this review Andrew! We're so happy to hear that your experience with Re:plain has been good. Thanks a lot!

Replied November 2020

Dina S.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 6 months

Reviewed November 2020

Easy in use! Communicate with your customers right from your messenger

We use it in two ways, to sell and to support. We just launched the sales in London so our service is quite new for people there and they ask a lot of questions which I manage from my Telegram. The current clients can get tech support there too. If you have a bunch of departments which are going to use it, choose Re: Plain. Everything is so simple that every team member got used to it very quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most awesome feature which comes to my mind is the possibility to answer clients from my Telegram. I use it all the time, we have all the chats related to work there so I know for sure that I won't miss any message from our website visitors. Also, they provide a free unlimited number of operators available to reply to customers. So the whole team can answer if they know I am busy. We integrated our web-chat to our CRM so it's very useful, everybody in the team can check what we have already discussed with a customer. We definitely increased customer service and got more clients than before. We called our customers to book a slot in Jalinga studio before. Now we can do it online right from the messenger. The communication became much easier, faster, and more effective.

Cons:

We can't communicate with the customers from CRM, not a problem for me, but our sales agents believe it can be useful.

Reasons for choosing Re:plain

The basic version is always free. I liked the idea that I can choose add-ons and pay for those which I really need. We started with several add-ons and later chose the Re:plain Infinity Version because we wanted to test all the features and measure the conversion with it. The integration is super easy. I managed to install everything myself.

Vendor Response

Hi, Dina! Thank you for the detailed and informative review. We are glad you find Re:Plain so effective for your project. Thanks for highlighting your favorite features. As for your point about answering customers from the CRM system, we are planning to implement it in the nearest future. Thanks!

Replied November 2020

Carlos R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Social Web Chat

My experience is good so far for simple sites with low volume of traffic, simple business like a restaurant, cafe or a hair saloon.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I Like the most is that you can send and receive the messages through the social media platforms that you're already active, so you don't need to switch for a chat platform.

Cons:

As you control the chat through the social media chat, it has a problem and it is that is difficult to manage several clients simultaneously and you cannot know when they have read the chat in your site, this could be really improved.

Vendor Response

Hi, Carlos! Thanks for your review. You can easily operate several clients simultaneously selecting the addressee by clicking the pencil button. So, click the pencil button, write your message, and send it. We'll automatically remember your choice for 10 minutes. So you don't have to click on the pencil button every time. Saying about reading confirmation, absolutely all your messages are instantly delivered to your clients. Even if the client will return in a day or a week. By the way, you can see the client's online/offline status by clicking on the Info button. Let us know if you need help!

Replied November 2020

Ankit G.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 6 months

Reviewed November 2020

The Easiest Chat Widget

It's been great for 2 reasons: 1. Easy to implement and use (messages come in social apps). 2. Cheap to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Personally, I love the idea of receiving customer queries on WhatsApp, Telegram or any chat tool I regularly use. Also, it's very easy to set up, especially if one is using Telegram. I just thought of trying it once but since then have been in love with it.

Cons:

So far I didn't find anything to hate but if they could improve anything then maybe that would be adding a feature to change chat widget logo/image.

Reasons for choosing Re:plain

It was extremely easy to use and there wasn't any separate app.

Vendor Response

Hi, Ankit! Thanks for taking the time to leave your review. It's great that after a trial period you joined Re:Plain! Thanks for your trust. Please note that you can customize your widget by setting your logo, company description, greeting, the color of your icon. Let us know if you need any help with that.

Replied November 2020

Murod N.

Verified reviewer

Graphic Design

Self-Employed

Used daily for more than 2 years

Reviewed November 2020

My experience with Re:plain

I've been using Re:plain for more than 2 years, and so far, I'm still convinced that it is the best solution that you can find out there. Especially, if you're a web designer that creates websites using WordPress.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that it has been translated to many languages, including my native Uzbek language. It is a huge deal for us, Uzbek developers since our language does not get enough recognition. Also, I love the way you can set it up that easily using Telegram.

Cons:

For years the only two things that I've been struggling with are: 1. Changing the position of the widget. Sometimes, clients want to have a "go to top" button on the right side along with the support system (for which I use Re:plain), and the button and the widget overlays each other. 2. Editing phrases for default language. Since my websites are mostly in Uzbek language, it would be great to have control over phrases and words that are used in the widget. They do have some mistakes.

Reasons for choosing Re:plain

Re:plain was my first and last (hopefully) choice

Vendor Response

Thank you, Murod, for your feedback. It's great that you can use your native language while using Re:Plain. Please note that you can change the position of the widget. Please take a look here https://replain.cc/store/click-to-chat Also, please send us the mistakes you found at hi@replain.cc, that would be very helpful and we would be able to help you with that. Thank you again and good luck!

Replied November 2020

Sergey A.

Verified reviewer

Education Management

2-10 employees

Used daily for more than 2 years

Reviewed November 2020

Best

My project is the largest youth entrepreneurship development program in Russia. We had a problem - a lack of a tool for fast communications with participants who use our website. There are several managers in our team and we wanted everyone to have the opportunity to answer users' requests even at home when the work computer is left in the office. We found Replain and installed it on our website (10 minutes). We tied Telegram and added administrators (10 minutes). For 2 years it has been working without errors on our site and other sites that we have made.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

1. An opportunity to chat directly from the messager 2. A lot of new features 3. The free version fully meets most needs.

Cons:

I have nothing to highlight, everything is super cool.

Vendor Response

Hello, Sergey! Thanks for taking the time to write this review. We're glad we're helping your team to manage communications with your website visitors. Thanks!

Replied November 2020

Khrustina S.

Verified reviewer

Sports

11-50 employees

Used daily for more than 2 years

Reviewed November 2020

I like this app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like this application becauseit increases quantity leads to clients

Cons:

Comfortable soft and easy to use. I like that all guys from my team administration can react on clients

Reasons for choosing Re:plain

Because it more lightly

Reasons for switching to Re:plain

Because All messages send Directly through Telegram and we can Communicate With our clients immediately

Vendor Response

Hi, Khristina. Thank you very much for the review about Re:plain. It's great that you find it useful and easy to use. Wishing you the best for your company!

Replied November 2020

Andrey Z.

Verified reviewer

Internet

2-10 employees

Used daily for more than 2 years

Reviewed November 2020

Best chat for site

Thank you for such a product, with the help of which you can easily and intuitively solve problems in communicating with customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to integrate chat on the site, We do it in a few minutes and start working.

Cons:

Additional features, Which I do not need from part, But maybe in the future it will be necessary

Reasons for choosing Re:plain

Easy and best work

Vendor Response

Andrey, thank you for sharing your personal experience of using Re:Plain. We appreciate it!

Replied November 2020

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed November 2020

I advise you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is my first service that I tried a few years ago. I did not compare it with others and I am completely satisfied

Cons:

User-friendly interface, integration with social networks, notifications, beautiful chat design, quick responses, there are free rates

Vendor Response

Hi! Thank you for your awesome review. We are happy to help you and your business. Good luck!

Replied November 2020

Oleksiy L.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 2 years

Reviewed November 2020

Very functional and effective product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to install, reliable and functional

Cons:

There are no downsides. However, some functionality could be made free :)

Vendor Response

Thank you for the review, Oleksiy! The basic version of Re:Plain is always free and includes a number of free features. Great to see that the installation was easy for you! Good luck!

Replied November 2020

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