Vee24 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Vee24

4.7

(13)

Pricing

Starting at $1.00 per year

About Vee24

Vee24 is a cloud-based customer service platform designed to cater to businesses across various industries that want to provide real-time support to their customers. It offers live video chat, live text chat, asynchronous text chat, co-browsing, online appointment scheduling, and AI-powered chatbots.

Vee24's video chat feature allows customers to have face-to-face conversations with support agents. The live text chat and asynchronous text chat enable real-time messaging and email-like communication. Its co-browsing functionality provides a shared web browsing experience for collaborative online assistance and the appointment scheduling tool allows customers to book calls with agents at their convenience. Additionally, its conversational chatbots can automatically handle basic queries and route more complex issues to human agents.

Vee24 is available as a cloud-based software and supports integration with various third-party applications. Pricing details are available on request and support is provided via phone, email and other online measures.

Vee24 Screenshots

Vee24 Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

flat rate, per year

No plan information available

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Vee24 Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Vee24
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Collaboration Tools
Contact Management
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Document Storage
Email Management
Engagement Tracking
Feedback Management
Geotargeting
Interaction Tracking
Live Chat
Monitoring
Multi-Language
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Screen Sharing
Social Media Integration
Surveys & Feedback
Tagging
Visual Analytics

Vee24 User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

31%

Secondary Ratings

Ease of Use

4.8

Value for money

4.4

Customer support

4.7

Functionality

4.7

Carlos Orlando R.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for free trial

Review source

Reviewed July 2023

The ultimate tool for an unparalleled customer service experience

The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels.

Cons:

I would like to see improved is the stability of the platform in terms of connection and performance.

Zee K.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Reviewed January 2023

Perfect for what we needed

Great working with the Vee24 team. Very helpful and any issues are resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is very easy to use and user friendly. It also brings in great results

Cons:

Can be glitchy sometimes, connection issues

Dale S.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Reviewed December 2022

Schuh LTD

Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet.

Cons:

Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential.

Reasons for choosing Vee24

We chose Vee24 over these products because Vee24 were the first people to offer Video help.Schuh and Vee24 worked together to develop Text Chat back in 2011 because schuh wanted to offer help through both channels (Video and Text).

Karen C.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Reviewed December 2022

A Seamless Service

Overall Experience is good. They are open to development and seem to have a good understanding of what we need as a business. It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The gradual improvements has meant we can now offer a more professional and seamless service.

Cons:

Mobile Phone view - Co-share can still be tricky to navigate.

Macy D.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Reviewed January 2023

Review from Macy at Time4Sleep

My overall experience with Vee24 has been great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very simple to use but very effective, we do not have any problems whilst using the software.

Cons:

The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers.

Natalie G.

Verified reviewer

Furniture

1001-5000 employees

Used daily for more than 2 years

Reviewed January 2023

Easy to use

I love that we are able to interact with our customers in a way that they are comfortable with, it is really adaptive to the customer and means that they are able to visit the store without leaving there home.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and is kept upto date

Cons:

the save button at the end of the chat is too close to the block button and it is making it difficult to save chats

Jose C.

Verified reviewer

Internet

Self-Employed

Used weekly for free trial

Review source

Reviewed July 2023

The most amazing customer service experience I've ever had.

From the moment I stepped into this platform, I was captivated by its ease of use and intuitive interface. I felt like I was navigating a virtual universe designed just for me. The platform allowed me to interact with the brands I love in a whole new and exciting way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's just amazing, like a dream come true! What I liked the most about this platform was its ability to merge different features like video chat and chatbots into one platform. I was able to solve my doubts instantly and receive personalized help in real time. It is a true marvel!

Cons:

One of my least favorite things about this platform is that sometimes the video chat connection can be a bit unstable. Imagine my frustration when I was in the middle of an important call and the screen would freeze or the video quality would be pixelated! It was really frustrating and ruined my whole experience.

Argenis U.

Verified reviewer

Computer & Network Security

2-10 employees

Used weekly for free trial

Review source

Reviewed July 2023

My ally in providing an exceptional customer service experience

I also love the shared navigation functionality, which has allowed me to resolve issues faster and more efficiently by being able to share the screen with the agent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really love the ease with which you can interact with customer service agents through different channels.

Cons:

On some occasions I have experienced a certain delay in the response, which can cause me a bit of frustration or discomfort, especially when trying to solve an urgent problem.

Nick M.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 6 months

Reviewed December 2022

Great Tool To Use