Kipsu 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Kipsu

4.7

(3)

Pricing

Pricing available upon request

About Kipsu

Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in the retail and hospitality sectors streamline communication with customers via SMS, in-app messages and over-the-top (OTT) messengers, among other channels. Professionals can gain insights into average response time, staff performance, number of sent messages and total conversations on a centralized dashboard.

Key features of Kipsu include reporting, notifications, internal team communication, HIPAA compliance and third-party integration. Shopping centers can maintain a record of common requests and answer clients' queries in real-time. Additionally, airport operators can communicate with customers in cases such as wayfinding, maintenance, feedback, accessibility requests and more.

Kipsu offers mobile applications for Android and iOS devices, which help professionals send messages and receive alerts about overdue responses or assigned conversations. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.

Kipsu Screenshots

Kipsu Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Kipsu Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Kipsu
Activity Dashboard
API
Communication Management
Compliance Management
Mobile Access
On-Demand Communications
Proactive Chat
Real-time Consumer-facing Chat
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Third-Party Integrations

Kipsu User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.3

Functionality

4.7

Have you used Kipsu and would like to share your experience with others?

Ella W.

Verified reviewer

Retail

10000+ employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Great Kipsu Experience

This is a super quick and easy way to be in contact with customer who cannot access the Guest Services kiosk for feedback. It also lets us know what is going on around the mall (if washrooms are unclean or if there is a customer altercation) when customer chat with us and report it. Makes our security team's job easier too!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick Replies are a lifesaver when customers are texting quickly. Being able to block certain numbers prevents harassment in the workplace. Statistics, leaderboards, and analytics create friendly competition.

Cons:

Sometimes our team would get a "connection not secure" error which made it extremely difficult to access Kipsu. Their customer service was very helpful, but took days to solve the problem. Our team is still unsure what happened.

Katja S.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Best app for consumer correspondence!

Kipsu is extremely useful and helpful in the call center, where we deal with guests from over 10 different properties, as well as residents at our various locations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This app makes it very easy to correspond with consumers on a daily basis. I also love the "Note" feature and that Kipsu lets us know when one of our team members is currently typing or responding to a message.

Cons:

I wish there were ways to block a guest, specifically spam or bot texters. Sometimes there is also a lag or no notification for a text that comes in. Other times, we don't get the notice that someone else is currently typing and two people end up reply to a guest at the same time.

Ryan R.

Verified reviewer

Political Organization

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2022

Not my Favourite

Negative, in our industry people are often angry and with texting us as an option, they become "keyboard warriors".

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that it updates live, i.e. when I am typing a response my colleague(s) can see it.

Cons:

I do not like that it is somewhat confusing to use. We were taught to archive conversations as soon as they were responded to but this isn't very efficient. Some messages that we choose not to respond to have us left with many notifications to respond anyways and I do not like how new messages appear (looks cluttered).

Showing 1 - 3 of 3 Reviews