Hello Customer 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hello Customer

4.3

(8)

Pricing

Starting at €1,800.00 per month

About Hello Customer

Hello Customer: the AI-powered Voice of Customer platform to collect, centralize and analyze feedback, prioritize actions and confidently take business-critical decisions.

-AI analysis with the highest precision and deepest level of detail, out of the box and in real-time.
-Launch your feedback program in weeks, not months
-Get actionable insights in no time
-Enrich and segment your feedback data

Discover how we help brands like Bridgestone, Holland & Barrett and TotalEnergies prioritize the right CX projects.

Hello Customer Screenshots

Hello Customer Pricing and Plans

Starting price: €1,800.00 per month

Free Trial

Free Version

Basic

€1,800.00

per feature, per month

No plan information available

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Hello Customer Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Hello Customer
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Annotations
Anonymous Feedback
API
Categorization/Grouping
CES Survey Structure
Chat/Messaging
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Conditional Logic
CRM
CSAT Survey Structure
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Collection
Data Extraction
Data Storage Management
Data Visualization
Email Management
Email Reminders
Engagement Tracking
Event Triggered Actions
Knowledge Management
Machine Learning
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Data Sources
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Response Collection
Optical Character Recognition
Part of Speech Tagging
Performance Metrics
Predictive Analytics
Pulse Surveys
Qualitative Comparative Analysis
Quantitative Analysis
Question Library
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Validation
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
SMS Messaging
Speech Recognition
SSL Security
Statistical Analysis
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Topic Classification
Trend Analysis
Visual Analytics
Website Integration
Widgets

Hello Customer Integrations

Freshdesk

Hotjar

Pointerpro

Zendesk Suite

Zapier

Salesforce Platform

See all 7 integrations

Hello Customer User Reviews

Overall Rating

4.3

Ratings Breakdown

38%

50%

13%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.7

Functionality

3.8

Have you used Hello Customer and would like to share your experience with others?

Balwinder P.

Verified reviewer

Education Management

1001-5000 employees

Used monthly for less than 6 months

Review source

Reviewed April 2019

Good way to get customer feedback

It helped me know my customers well.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.

Cons:

I think this is really a great to reach and know your customers but, the company should increase its popularity.

Lieven F.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

important tool to work on customer centricity

Great tooling but even more important the great support and the possibility to discuss business challenges

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use also on integration level, interesting customer insights

Cons:

less performant tooling for long surveys

Reasons for choosing Hello Customer

Customer support and possibility to discuss challenges with the HC team

Vendor Response

Thank you so much for your review Lieven, much appreciated! We will pass your feedback internally :)

Replied January 2023

isabelle f.

Verified reviewer

Events Services

51-200 employees

Used weekly for less than 6 months

Reviewed November 2019

feedback

Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

objective way of data processing , rather than individual interpretation

Cons:

The text interpretation by Isaac in the several languages could be better

Navid K.

Verified reviewer

E-Learning

51-200 employees

Used daily for more than 2 years

Reviewed November 2019

A great tool with a great team

NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on. It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize. Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products. On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear. We have a great working relationship with them in the past years and happy to continue this relationship

Cons:

I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both.

Vendor Response

Hi Navid Thanks for the feedback, we love working with you too! We just wanted to reach out and let you know that we've submitted your request about the Quarantine period to our Product team for them to take into consideration. Your client partner Carmen will keep you updated on whether it will be in the roadmap or not. Thanks again! The Hello Customer Team

Replied January 2020

Tayfun O.

Verified reviewer

Electrical/ Electronic Manufacturing

1001-5000 employees

Used weekly for less than 2 years

Reviewed November 2019

Delivers the promise.

The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works as expected and delivers what it says it does.

Cons:

Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul.

Reasons for choosing Hello Customer

Another division was already using the product as pilot for a year, and it was possible to start our survey within the same pilot exercise.

Vendor Response

Hi Tayfun! Thanks a lot for your review! Happy to read that we deliver what we promise. We were well aware that filters in the reporting module weren't saved and that his was causing friction with our users. To solve this we implemented 'Filter Sets' in our lastest November release. This new feature allows you to save the filters you've selected so you have easy access to them every time you use the analysis module. This will save you loads of time :) We're sorry to hear that you weren't aware that we've just implemented this. Our support team will get back to you with some help articles on the Filter Sets and from a communication point of view we're going to check how we can improve the release communication for both admins and users. Thanks again for your feedback and have a great day! The Hello Customer team

Replied January 2020

Guillian F.

Verified reviewer

Real Estate

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed January 2024

Ideale bevragingstool voor entry & medium level reviewflows

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

- Makkelijk te bedienen, eenvoudig aan te leren - Mogelijkheid tot custom API-integraties - Touchpoint access per user/group aanpasbaar - Tal van automatiseringsopties voor bevragingen - Eenvoudige exportopties

Cons:

- Bepaalde limieten voor geavanceerde bevragingsflows

David D.

Verified reviewer

Retail

201-500 employees

Used weekly for less than 12 months

Reviewed October 2019

Perfect tool to analyse customer satisfaction

Perfect tool to follow up your business and check how your performance is regarding customer satisfaction. The available data gives you a complete insight of the level your business units are operating on. Easy to use, simple to interpret and handle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Detailed information available, easy to use. The features are very accessible, the quality of the data is very useful to work with and to give feedback to the business units.

Cons:

Just some little technical things, like selecting one shop and when going to an other feature you need to click again the shop.

Luc O.

Verified reviewer

Electrical/ Electronic Manufacturing

1001-5000 employees

Used weekly for less than 12 months

Reviewed October 2021

A must have !

Hello Customer is a wonderful platform. Easy, fast and funny ! Awesome to reach great results towards our customers. When you have problems, there are always fantastic members of Hello Customer at your disposal

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's very easy to use and you can get wonderful insights

Cons:

Nothing in particular, nohard things to mention

Showing 1 - 8 of 8 Reviews