Medallia Experience Cloud 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Medallia Experience Cloud

4.5

(33)

Pricing

Pricing available upon request

About Medallia Experience Cloud

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.

Medallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.

Medallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.

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Medallia Experience Cloud User Interface

Popular Medallia Experience Cloud Alternatives

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Medallia Experience Cloud

4.5

(33)

Ratings Breakdown

4.53Ease of use
4.35Value for money
4.32Customer support
4.44Functionality

Pricing

Available upon request

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4.58Ease of use
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4.87Ease of use
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LiveAgent

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(1749)

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4.57Ease of use
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Medallia Experience Cloud Pricing and Plans

Starting price: $5.00

Free Trial

Free Version

Basic

$5.00

No plan information available

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Medallia Experience Cloud Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Medallia Experience Cloud
360 Degree Feedback
Action Management
Activity Dashboard
Anonymous Feedback
API
Benchmarking
Chat/Messaging
Collaboration Tools
Communication Management
Complaint Monitoring
CRM
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Reports
Dashboard
Data Visualization
Employee Recognition
Engagement Tracking
Goal Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
Offboarding
Offline Response Collection
Predictive Analytics
Progress Tracking
Pulse Surveys
Question Library
Question Piping
Randomization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Segmentation
Sentiment Analysis
Site Intercept Survey
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Visual Analytics

Medallia Experience Cloud Integrations

Slack

Marketo Engage

Salesforce Sales Cloud

Tableau

Contentsquare

Fullstory

See all 13 integrations

Medallia Experience Cloud User Reviews

Overall Rating

4.5

Ratings Breakdown

52%

45%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.3

Functionality

4.4

Kelly B.

Verified reviewer

Restaurants

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

Great for customer feedback

We used the feedback to improve service, ability to contact customer and offer a discount on next meal and acknowledge our associates for a job well done or help them improve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feedback from customers and the ability to rank our performance and acknowledge the associate. Also, if it was a complaint, we had the chance to fix what was wrong

Cons:

There were times that reviews were not credited onto our account. There were a couple complaints from customers that the survey was too long.

Ryan A.

Verified reviewer

Human Resources

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed June 2024

Advantage and Disadvantage of Medallia

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the way it shows simple dashboards and quick reports about NPS, Satisfaction Rate, and Verbatims.

Cons:

Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter. Instead, it only shows by hiring manager. We just think that Medallia is somehow not that flexible in giving us power to tweak the existing reports.

Reasons for switching to Medallia Experience Cloud

Medallia is more comprehensive and interactive to users than SurveyMonkey.

Verified

Reviewer

Telecommunications

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed February 2019

High Total Cost of Ownership

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It just works once extensive setup is in place.

Cons:

Very expensive to run. Medallia's model is based on maximising Medallia consultancy - even for simple things like adding new touchpoints, help requests, simple customisations. I prefer cloud based services that gives much more control to the customer.

Verified

Reviewer

Retail

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Medallia wins again

Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you’re a large corporation it’s a mistake not to use this service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to build surveys and not only get feedback from customers but employees as well to improve the workplace

Cons:

There is no tutorial or training given in my company on how to use this it’s sinker swim and that may be directly related to my management and not others in the company remember management sets the tone and ease of the work environment

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Manage Customer Relations in One Place

I am overall very satisfied with Medallia. It is perfect for dealing with customer relations across numerous websites. There is also a lot of data provided which can be useful to the organization. The interface makes the experience for the user good as information is presented well and is easy to find. The app is also a must get as it sends you a notification after a review has been left.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that all the customer reviews are in one place and I am able to reply to them on the website. I also like the analytics that are provided. These analytics can also be exported, so I can apply advanced statistics on any of the data with Python if I wish to. The user interface is also modern and information is mostly easy to find.

Cons:

I wish there were more statistical analysis done within the website. I would like to see predictive analysis calculated for the business. This is very important for hotels and other businesses. I can export the data and do it myself, but having it done in Medaliia would be very convenient.

Vendor Response

Thank you for your review. We continually invest in the analytical capabilities of Medallia and customer feedback, like yours, to help us prioritize our roadmap. We are in the process of adding additional features to address your feedback regarding predictive analytics. Please reach out to your Medallia success team or ask questions directly on our Help Site - https://help.medallia.com.

Replied July 2021

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed April 2018

Excellent from introduction to implementation. It was first rate.

Improved performance from front line agents as well as leadership who really have embraced the new tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers. As a high quality Customer Experience steps to the forefront of business demands and requirements, this software tool gives me as a consultant a way to help clients boost their efficiency, overall Customer Satisfaction and, employee satisfaction. The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.

Cons:

Cost is always a concern. There is a steep learning curve to consider your team fully utilizing all of the features that this product delivers. You have to commit to it and make learning and using the system a priority. It provides a great deal of data output that can be useful if leadership is given the flexibility and time to review and use the data to improve performance.

Verified

Reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Ease of use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy way to see what customers are saying and where improvements are needed.

Cons:

The ease at which customers can post untruths or straight up lies.

Bojan G.

Verified reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

The best way to measure and record your customer satisfaction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you are a customer facing organization such as a hotel and struggle to deal with customer feedback, it's time to digitalise. Medallia is a great software for hotels, I've used it in 2 hotels and never had issue. Customer feedback was easily collected from customers through customizable surveys and the data ranked. It is important to train your front line to collect customers emails in order to get a higher respose rate and improve your NPS. Works with most of the CRM's.

Cons:

No issue. Many reporting capabilities. I was very happy with the product.

Celexsy A.

Verified reviewer

Retail

Used daily for more than 2 years

Review source

Reviewed April 2018

Robust reporting to keep a pulse on what the customer thinks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Real-time data and dashboards from multiple administration views. Filtering to exact data is easy to navigate and information is easy to share.

Cons:

There aren't many cons. This software gives pertinent real-time data that helps me drive business decisions. Targets are sometimes hard to reach and those targets must be strategized offline.

Heidi K.

Verified reviewer

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed November 2017

Medallia has been a revolutionary product for our company as a whole.

NPS score, rankings, an open platform for our members to give their honest feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that you can see your club versus other clubs. Being able to look at your rank really helps your team see where you fall in regards to other clubs across the nation. I also like how many reports you can get on your dashboard. Having a quick look helps you and your team be able to look back and see where you're falling in response to the things that you are implementing.

Cons:

I wish that we had customizable options for the case processing function. I want to be able to remove aquatics section, kids club, etc. I want to add other items that are not on the list.

Showing 1 - 10 of 33 Reviews

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