VisionFlow 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

VisionFlow

4.3

(9)

Pricing

Starting at €19.00 per month

About VisionFlow

VisionFlow is a cloud-based project and service management solution. It provides integrated tools for managing help desks, asset lifecycles, customer relationships, inventory, contracts and workflows. VisionFlow can be deployed on-premise or in the cloud.

VisionFlow’s issue and case tracking features allow businesses to manage processes by tracking, recording and then communicating issues to the relevant team or individuals within an organization. Businesses can also track ideas or suggestions internally for creating a knowledge base of innovative ideas and best practices to be shared across the organization.

VisionFlow generates unique ticket numbers for every customer service and technical support request received in order to help track the status at different stages.

VisionFlow offers a scalable pricing model in which users pay per module selected within the suite.

VisionFlow Screenshots

VisionFlow Pricing and Plans

Starting price: €19.00 per month

Free Trial

Free Version

Small

€19.00

per user, per month

No plan information available

Medium

€49.00

per user, per month

No plan information available

Premium

€69.00

per user, per month

No plan information available

Customized

€29.00

per user, per month

No plan information available

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VisionFlow Features

Features of VisionFlow
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Administrator Level Control
Agile Methodologies
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Assignment Management
Audit Management
Audit Trail
Baseline Manager
Bills of Material
Bug Tracking
Calendar Management
Change Management
Chat/Messaging
Code Promotion
Collaboration Tools
Commenting/Notes
Compatibility Testing
Compliance Management
Configurable Workflow
Conflict Tracking
Continuous Deployment
Cost Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Modeling
Data Security
Data Visualization
Debugging
Defect Tracking
Deliverables Management
Deployment Management
Design Management
Document Management
Document Storage
Drag & Drop
Email Management
File Management
File Sharing
Flowchart
Gantt/Timeline View
Generative AI
Graphical User Interface
Help Desk Management
Ideation
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Item Management
Iteration Management
Knowledge Base Management
Knowledge Management
Lifecycle Management
Milestone Tracking
Mobile Development
Monitoring
Multi-Channel Communication
Organizational Charting
Portfolio Management
Pre-built Templates
Prioritization
Product Data Management
Production Management
Progress Tracking
Projections
Project Management
Project Planning
Quality Management
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release Management
Reporting/Analytics
Reporting & Statistics
Requirements Management
Requirements Review
Role-Based Permissions
Rules-Based Workflow
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Software Development
Source Control
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Test Case Tracking
Testing/QA Management
Test Library Maintenance
Test Run Tracking
Third-Party Integrations
Ticket Management
Version Control
Web App Development
Widgets
Wiki
Workflow Management

VisionFlow User Reviews

Overall Rating

4.3

Ratings Breakdown

44%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.7

Functionality

4.5

René H.

Media Production

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

Very flexible, robust toolset, many application possibilities, out-of-the date UX

I am using Visionflow (Visionproject) since 2007 for different internal and external business processes and services, substantially for service management. I really appreciate the variety of possible usage and the overall flexibility as well as the service quality of the team behind. The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility, E-Mail Integration, Stability

Cons:

UX, Document Management

Armin S.

Used daily for more than 2 years

Review source

Reviewed October 2016

Excellent tool

We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Configurable from scratch and well designed.

Cons:

Some HTML and programming experience might be good to have if you would like to do more suff on your own.

Anita E.

Used unspecified for unspecified

Review source

Reviewed December 2016

Excellent customer support

We have only experienced very professional feedback on both ordinary support as well as feature/defect handling. The software is very user-friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Kalle J.

Used unspecified for unspecified

Review source

Reviewed July 2010

VisionProject - The communication software for our organisation

I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation.

Ratings Breakdown

Ease of use

Customer support

Pros:

Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that. Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck.

Cons:

I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility.

Ylva N.

Music

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed December 2016

VisionFlow - really fit for purpose

We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment. From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works as expected: the functions we need are already in the system.

Cons:

Yngve L.

Used unspecified for unspecified

Review source

Reviewed February 2016

Easy and intuitive to use, good overview and appreciated by our customers.

Hi, It is a comprehensive system for us and our customers and it is easy to start using. It has a high level of availability and interaction between us and our customers is superb. Good opportunities to use for project as well as for common support issues. There are great opportunities to adapt to us as users and Visionera are constantly working on improvements and listening to us as customers. Regards/Yngve

Ratings Breakdown

Ease of use

Customer support

Martin L.

Used unspecified for unspecified

Review source

Reviewed February 2016

Reliable, customizable and well supported!

We have been using Vision for many years now, and a few things really stands out; reliability, speed, customizability and constant development. New features are constantly being added, and we have experienced that the developers of VisionFlow really listen to our suggestions. Customer Service is quick and professional.

Ratings Breakdown

Ease of use

Customer support

Thobias G.

Used unspecified for unspecified

Review source

Reviewed March 2016

Great tool for support and project management

We have been using the system for several years now and we still discover new features that helps us in our daily work. It is very flexible, and you can configure almost everything to fit how you work with support and in projects. New versions is also very easy to install with the installation tool.

Ratings Breakdown

Ease of use

Customer support

Armin S.

Used unspecified for unspecified

Review source

Reviewed March 2016

Excellent system

Excellent system that allows you to manage support in a way that you would like to configure it pretty much as exactly as you wish. Support is excellent and fast and i have nothing but positive things to say about VisionFlow.

Ratings Breakdown

Ease of use

Customer support

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