Cloudya 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cloudya

4.0

(19)

Pricing

Pricing available upon request

About Cloudya

NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together.

Our smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools.

With a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.

Customer Contact:

Omnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.

Monitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.

Streamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.

Regulation proof, fail proof and...

Cloudya Screenshots

Cloudya Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

NFON Cloud Telephony

Pricing available upon request

Plan includes:

Meet & Share
Audio
Video conferencing
Screensharing for video conferencing
Complete app suite
Do Not Disturb (DND)
Conference locking
Share the screen simultaneously
Voicemail
Call queues

Other Plans

Pricing available upon request

Plan includes:

Meet & Share
Audio
Video conferencing
Screensharing for video conferencing
Complete app suite
Do Not Disturb (DND)
Conference locking
Share the screen simultaneously
Voicemail
Call queues

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Cloudya Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Cloudya
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
App Management
Archiving & Retention
Authentication
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic User/Device Recognition
Backup and Recovery
Blended Call Center
Calendar Management
Callback Scheduling
Call Center Management
Call Conferencing
Call List Management
Call Queues
Call Reporting
Call Screening
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Content Management
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Data Security
Device Enrollment
Drag & Drop
Electronic Faxes
Email Management
Employee Database
Fax Management
File Sharing
For Cloud Phone Systems
Group Messaging
HD Audio/Video
HIPAA Compliant
Inbound Call Center
Interaction Tracking
Manual Dialer
Meeting Management
Microsoft Outlook Integration
Mobile Access
Mobile App
Mobile Content Management
Monitoring
Multi-Channel Communication
Multi-Language
Multiple User Accounts
Multi-User Collaboration
Offline Access
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Password Management
Performance Management
Performance Monitoring
Presentation Streaming
Presentation Tools
Push Notifications
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Remote Access/Control
Remote Device Locking
Reporting & Statistics
Scheduled Recording
Scheduling
Screen Sharing
Search/Filter
Security Management
Single Sign On
SIP Trunking
SSL Security
Tagging
Task Management
Third-Party Integrations
Transcripts/Chat History
Two Way Audio & Video
Two-Way Audio & Video
Unified Communications
Usage Tracking/Analytics
User Management
User Profiles
Video Call Recording
Video Conferencing
Video Management
Video Streaming
Video Support
Virtual Backgrounds
Virtual Voicemail
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Cloudya Integrations

SugarCRM

Zoho CRM

SAP Customer Experience

Microsoft Teams

Shopify

Pipedrive

See all 122 integrations

Cloudya User Reviews

Overall Rating

4.0

Ratings Breakdown

58%

16%

11%

16%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

4.1

Functionality

3.9

Have you used Cloudya and would like to share your experience with others?

Samuel B.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Great solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An easy way to use business phone like a pro

Cons:

Need a better Outlook contact integration

Reasons for switching to Cloudya

No support from Ovh

Jens Q.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed December 2024

Flexibilität pur. Perfekt für das mobile Arbeiten

Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibilität SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter Regionaler Ansprechpartner und deutschen Hersteller Viele Jahre konstante Qualität

Cons:

Nicht jedes CRM lässt sich altuell anbinden

Reasons for switching to Cloudya

Features, Skalierung, Auswertungen. Produkterfahrungen

Mohammed S.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Held to Ransom

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My law firm has been with this phone service provider for several years. The service has rapidly deteriorated over the past couple of years. We have been left without a landmine for 2 months. The calls required to be diverted to a mobile phone. The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system. Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours. I will be losing s complaint with Ofcom. I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone. I will update after my complaint to Ofcom.

Vendor Response

Thank you for your feedback. We apologise for the issues you have experienced, which we have been endeavouring to help you with over recent months. Your chosen IT support company is not affiliated with or trained by us, which limits our ability to respond, as we work entirely through a reseller network in the UK. We have reached out to them, but they have declined any engagement. Your hardware was not purchased from NFON and is out of warranty. As a gesture of goodwill, however, NFON made several attempts to fix this unsupported equipment. We have also not billed you for the service during this time. The equipment was returned to you in a working condition, as the video we shared with you showed. On connection with your network however, the devices no longer functioned correctly. We advised that your equipment could be replaced at no additional cost, however you declined this option. You requested in writing that we terminate your services immediately, which we duly did on 2/8/24.

Replied August 2024

Kenny W.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed December 2024

Nfon als fester Unternehmensbestandteil

Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading.

Cons:

Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung.

Reasons for choosing Cloudya

Deutscher Anbieter. Vollständige Telefonielösung.

Reasons for switching to Cloudya

Flexibilität erhöhen. Deutscher Hersteller. Zukunftsorientierte Konzernaufstellung. Innovative Roadmap

Matthias R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed December 2024

Cloudya weil es die Arbeit erleichtert

Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp.

Cons:

Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken.

Reasons for choosing Cloudya

Bessere Leistung und Funktionen, einfachere Bedienung

Dieter L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed December 2024

Ergonomische Kommunikation mit Effizienz

Im täglichen Einsatz ein unersetzliches Tool zur Kommunikation mit Effizienz.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tolle Ergonomie! Prima Funktionsumfang. Cloud aus und in Deutschland.

Cons:

Fehlende Funktionen: Presence mit individuellem Status und Chat.

Reasons for choosing Cloudya

Zuverlässigkeit und Preis-Leistungsverhältnis

Ralph H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed January 2025

Cloudya - die vielseitige Kommunkationssoftware

Ich nutze es im geschäftlichen Alltag täglich und freue mich über die einfache und intuitive Bedienung

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Die Verfügbarkeit auf vielen verschiedenen Endgeräten, nahtlose Übertragung der Anrufe zu anderen Endgeräten.

Cons:

Ich würde mich über TAPI Funktionalität freuen

Tobias S.

Verified reviewer

Information Technology and Services

11-50 employees

Used monthly for more than 2 years

Reviewed December 2024

Starke und stabile Marke mit Abstrichen in der eigenen App-Suite

Die allgemeinen Erfahrungen mit der Cloudya PBX sind sehr gut. Dieser Kredit wurde aber aufgrund der Instabilität in den letzten Jahren etwas verspielt. NFON hat vor allem die PBX stark gemacht sowie die Vielzahl an OEM Produkten im Softwarebereich. Die Entwicklung der eigenen App-Suite, welche nicht richtig voran geht, scheint zu viele wichtige Ressourcen zu bündeln, weshalb es sich auf das gesamte Produkt auswirkt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Die Einfachheit und die jahrelange Erfahrung am Markt. Ebenso aus Partnersicht der direkte und persönliche Kontakt sowie Austausch mit den Verantwortlichen. Die vielen stabilen Integrationen mittels NCTI Pro oder auch i.v.m. Teams stechen zudem heraus.

Cons:

Die Stabilität der letzten 2-3 Jahre hat extrem nachgelassen, was sowohl Kunden als auch Partner beunruhigt. Zudem hat sich die Cloudya App seit dem Start 2018 nicht marktgerecht entwickelt.

Loïc M.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Excellente solution de téléphonie dans le Cloud !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloudya est simple d'installation de paramétrage et de prise en main. Je l'utilise quotidiennement depuis plus de 6 mois et j'envisage d'équiper ma deuxième société avec la même solution. J'utilise les fonctionnalités de SVI, groupement d'appel, restriction horaire. J'ai fait enregistrer des messages par un studio pour avoir une solution totalement professionnelle. Je recommande sans hésiter !

Cons:

J'aimerai qu'il puisse exister une offre de communication illimitées.

Caroline P.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Very useful

With the remonte working situation due to the Covid, all the collaborators of our company can be reachable on their mobile phones with their fix phone direct number.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of and relevancy for our daily needs.

Cons:

Nothing to report. We are satisfied and the solution meets our needs.

Reasons for choosing Cloudya

Due to the mobility of our collaborators and a complete rebuilding of our IT system in full cloud, we were looking for a cloud telephony solution.

Showing 1 - 10 of 19 Reviews