XOi 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

XOi

4.9

(36)

FrontRunner 2026

Pricing

Pricing available upon request

About XOi

XOi is a data-driven field service enablement solution that helps service businesses digitize jobsite workflows, centralize asset intelligence, and connect field and office teams with real-time insights. Built for commercial and residential providers, it supports contractors, technicians, manufacturers (OEMs), distributors, and asset owners within a shared, asset-centric ecosystem.

Technicians use XOi to access and contribute to a centralized knowledge base, capture visual documentation, and complete guided workflows that promote consistency and compliance. Office teams gain real-time visibility into field activity, structured service histories, and integrated communication.

Sales and operations leverage asset intelligence enhanced by enriched data, visual reports, and site documentation to support accurate quoting, surveys, and long-term capital planning. Core capabilities include OCR dataplate capture for asset identification, standardized checklists, shared knowledge and service history, and dashboards for job, technician, and asset performance. XOi turns jobsite data into actionable insight to enable faster service, fewer callbacks, and greater transparency across the servi...

XOi Screenshots

XOi Pricing and Plans

Starting price: $99.00

Free Trial

Free Version

Basic

$99.00

flat rate

No plan information available

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XOi Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of XOi
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Asset Lifecycle Management
Asset Tracking
Checklists
Commercial Properties
Communication Management
Content Library
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Document Management
Document Storage
Email Alerts
Equipment Tracking
File Storage
For Commercial and/or Industrial Electrical Contractors
For Mechanical Equipment
For Plumbing Industry
Full Text Search
Historical Reporting
Inspection Management
Job Management
Job Tracking
Knowledge Base Management
Knowledge Management
Maintenance Scheduling
Mobile App
Multi-Language
Payment Collection in the Field
Predictive Maintenance
Preventive Maintenance
Project Management
Real-Time Data
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Safety Management
Self Service Portal
Single Sign On
Tagging
Technician Management
Third-Party Integrations
Warranty Tracking
Workflow Management

XOi Integrations

FieldConnect

DATABASICS Time & Expense

Ascente

ServiceTitan

ServiceTrade

Operix

See all 13 integrations

XOi User Reviews

Overall Rating

4.9

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.9

Functionality

4.8

Have you used XOi and would like to share your experience with others?

Nathan D.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Xoi is a top tier product

XOi has been a great partner. The service team and [sensitive content hidden] have been outstanding. Anytime we have had something within the program that does not work as expected, the team has assisted and provided the necessary information to help us resolve or understand the situation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The XOi team is focused on providing service and a product that meet the needs of their customers. They truly focus on what is important for their customers versus what they want to produce.

Cons:

Cons are always tough with a top performing organization. Speed of updates could be quicker, but I understand there is a desire to provide a product that works as expected and bugs are few and far between

Denny L.

Verified reviewer

Construction

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

XOi: The Field Data Game Changer

The experience with XOi has been excellent. The team is great to work with, the company is always thinking of better and new ways to do things, pivots quickly based on customer needs, and has a great roadmap for the future (and has historically met those timeline dates).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the power behind the data captured. The OCR technology used to grab the equipment data asset tag to pull back the unit information is a game changer.

Cons:

We love conditional logic, but the way it currently works—serving up another workflow for the technician to complete as opposed to just adding questions based on the answer provided previously—makes the flow clunky on IFTTT questions, where the next question is dependent on the answer of the previous.

Reasons for choosing XOi

The vision towards the future, the quality of the OCR technology, and the data that the system brings in behind the scenes from the workflows being used.

Brett G.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Great product very expensive

It’s an ok tool but overall the price exceeds its value. On the low end it’s a more robust and easily organized and sorted video and picture storage. The real power is in the service bulletin, tech support and other advanced features. However, the monthly cost is prohibitive with the advantage features, therefore cause a price to value disparity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the data management aspect and ability to easily store job information, visually

Cons:

All functionality is add on after add on. The low level cost vs value is ok but as you add or want to add the more helpful features the value quickly gets over taken by the high monthly cost.

Clay C.

Verified reviewer

Facilities Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

XOi - Adapting to the Future

Overall, it has been extremely positive, and it is a wonderful program with talented, hardworking people behind it. They have listened to our questions and concerns and have adapted every time. They are constantly evolving and the XOi of today will not be the XOi of a year from now. I am constantly amazed by their progress, their ingenuity, and their willingness to delight their customers and clients. This company will continue to change the face of the service industry for many years to come and I am excited that we are a part of that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The multi-point information pulled off of dataplate captures, the ease of use of the software, and the willingness of the company to add new features to adapt to their client's needs.

Cons:

That each job can only hold up to about 150 workflows before you start running into major issues, that there is no way to group or sort workflows based on criteria, and that there is no way to template steps in order to facilitate building workflows quicker in the future.

Stacy W.

Verified reviewer

Mechanical or Industrial Engineering

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

XOI-The Gift that Keeps on Giving

Our overall experience with XOI has been positive and rewarding. Our customers appreciate the visual aspects. Even when they don't understand the HVAC/Plumbing industry the level of detail and pictures help explain the situation giving context and a wealth of information rather than just an explanation that may sound foreign to those not familiar to the problem or solution to the problem. The simplicity of reaching out for help with anything XOI related is a huge bonus. It gives us all the confidence to stand behind the service we provide to our own customers. We applaud the excellent customer service XOI has given us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that XOI allows our customer to be part of the repair from beginning to end. As a customer you can save the time of following a technician around and asking them to explain your situation. Our customers can use this tool when questioning a repair or a billing easily. Putting visuals to an explanation is always a plus! I also love how easy it is to contact anyone from the company if I have questions about a workflow or technical difficulties. It is refreshing to find a company that stands behind their product and always willing to lend a helping hand.

Cons:

The only con I could think of is, I myself would love a paper manual. That is simply a personal con. Everything is at your fingertips on-line and any problems that occur can be found by checking the on-line directions.

Tyler W.

Verified reviewer

Construction

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Flexibility Causes Creative Solutions

Could not ask for better people to work with. Always coming up with ideas on how to make your ideas real and better. Constantly energetic and positive in helping with integrating product into our daily usage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The configurability of the workflows. The reporting dashboards.

Cons:

Minor things that add time to creation of things, but talking with XOi success managers helps to learn how to get around the issue and sometimes causes the issue to be changed to create better workflow creations.

Brandan H.

Verified reviewer

Facilities Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Chief Operating Officer

I am very pleased with XOi...from the functionality of the tool to our account management to the technical support. I really like how we are able to tailor the workflows to our business needs, and I appreciate how forward-thinking the team at XOi is about our industry needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

XOi greatly enhances the value of our services...plain and simple. Our technicians capture relevant service details in pictures, videos, and text, and the AI work summary feature assists in producing professional summaries which are easy to read and act as a great research tool.

Cons:

As with most technology, enhancements come with bugs and XOi is not immune to these issues from time to time. That said, they work diligently to squash the bugs quickly and openly accept feedback from our users.

Travis H.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

A Game-Changer for Field Teams

Our overall experience with XOi has been positive. The platform significantly improves communication and transparency across our teams, making field operations more efficient. The ability to capture and share visual documentation in real time has streamlined workflows and improved customer satisfaction. While there was an adjustment period during implementation, the long-term benefits have been worth it. XOi has proven to be a valuable tool for our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

XOi makes communication seamless and improves job efficiency by providing easy access to visual documentation and real-time collaboration tools.

Cons:

While XOi offers great features, the initial setup and integration with other systems can be time-consuming. Additionally, some advanced features require a learning curve, especially for team members who are less tech-savvy.

Peter G.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

XOi- A Visionary Company

Great experience with XOi! The ROI has been surprisingly strong. The interaction with every level of XOi hierarchy has been pleasant and beneficial.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

XOi is a very forward-thinking company. I would rate them as one of the top visionary companies in software development- not only listening and reacting to the customer base, but also proactively looking at the industry itself and expanding the software to keep a step ahead.

Cons:

Not much to nitpick here. We have had very little need to contact XOi support, but perhaps the response could be slightly quicker.

Sam M.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

A Business Must-Have!!!

Great product and even better support. Our Customer Success Manager, [sensitive content hidden], is awesome!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use. It gives us instant access to customer information we have collected while on our calls. Technicians now have a step-by-step process for running particular types of calls.

Cons:

There aren't any. This software is nearly perfect.

Showing 1 - 10 of 36 Reviews

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