ServiceMax 2026: Benefits, Features & Pricing

Wondering if ServiceMax is right for your organization?

Our Scheduling Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ServiceMax

4.2

(42)

Pricing

Starting at $0.01 per month

About ServiceMax

ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities.

ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs.

Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices.

ServiceMax Screenshots

ServiceMax Pricing and Plans

Starting price: $0.01 per month

Free Trial

Free Version

Basic

$0.01

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ServiceMax Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of ServiceMax
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Appointment Management
Approval Process Control
Availability Management
Billing & Invoicing
Budgeting/Forecasting
Calendar Management
Calendar/Reminder System
Chat/Messaging
Checklists
Client Portal
Collaboration Tools
Compliance Management
Compliance Tracking
Confirmations/Reminders
Contact Database
Contract/License Management
Contractor Management
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Data Capture and Transfer
Data Import/Export
Data Synchronization
Dispatch Management
Document Management
Document Storage
Electronic Signature
Email Reminders
Employee Scheduling
File Storage
GPS
Historical Reporting
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Knowledge Management
Labor Forecasting
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Signature Capture
Multi-Location
Offline Access
Online Booking
Online Time Clock
Payment Collection in the Field
Performance Management
Performance Metrics
Preventive Maintenance
Price and Cost Calculations
Prioritization
Productivity Analysis
Quotes/Estimates
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Reporting/Analytics
Reporting & Statistics
Resource Scheduling
Route Optimization
Routing
Scheduling
Service History
Skills Tracking
Status Tracking
Task Scheduling
Technician Management
Third-Party Integration
Third-Party Integrations
Time & Attendance
Time Off Requests
Time Tracking
Variable Workforce
Warranty Tracking
Workflow Management
Work Order Creation
Work Order Management

ServiceMax User Reviews

Overall Rating

4.2

Ratings Breakdown

45%

43%

10%

Secondary Ratings

Ease of Use

4.0

Value for money

3.8

Customer support

4.1

Functionality

4.1

Jill M.

Verified reviewer

Biotechnology

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2018

Perfect for our Field Service Engineers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Cons:

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

Verified

Reviewer

Medical Devices

10000+ employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Best Tool for Field service Operations

I have a total of 3 years experience in Servicemax

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Servicemax Helps Business to dispatch work orders for any field service operations. Provides a wider visibility on Cases and work orders which helps technicians to easily work one those items.

Cons:

Sometimes Servicemax Url becomes unresponsive if there is any global outage and it take more time for product team to resolve those

Verified

Reviewer

Computer Software

51-200 employees

Used other for more than 2 years

Review source

Reviewed February 2020

ServiceMax - Really? Isn't it Time to Give Up?

It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* I enjoyed using ServiceMax when they were backed by General Electric (GE). * ServiceMax is compliant and works which is always a plus.

Cons:

* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company. * ServiceMax is clunky and moves at the pace of molasses.

Casey P.

Medical Devices

501-1000 employees

Used daily for more than 2 years

Reviewed August 2018

ServiceMax Review

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Cons:

ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.

Brandon M.

Verified reviewer

Environmental Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2022

My Servicemax Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO.

Cons:

I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky.

Shelby G.

Verified reviewer

Pharmaceuticals

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

ServiceMax fair review

Ratings Breakdown

Ease of use

Functionality

Pros:

I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout.

Cons:

We had multiple issues with the dispatch console which have led to periods of downtime

Verified

Reviewer

Medical Devices

501-1000 employees

Used daily for more than 2 years

Reviewed August 2018

Flexible and easy

All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org.

Cons:

The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues

Greg B.

Verified reviewer

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Ran the service business quite nicely

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Cons:

The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.

Anthony P.

Verified reviewer

Computer Software

Used daily for more than 2 years

Review source

Reviewed May 2018

Highly Customizable Has Pros and Cons

Ratings Breakdown

Ease of use

Functionality

Pros:

Being built on Salesforce platform means there's lots of developers available to customize the solution

Cons:

Still using flash for dispatch console limits browser compatibility. The mobile for laptops application doesn't have clear release compatibility matrix.

Verified

Reviewer

Used weekly for less than 2 years

Review source

Reviewed May 2018

ServiceMax Tranforms The Field Service Experience

Drive innovation Improve business process agility Improve business process outcomes Improve customer relations/service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field.

Cons:

The timesheet management module was not very robust and had intermittent issues. It can be improved for better user experience.

Showing 1 - 10 of 42 Reviews

See All Reviews