The Service Program 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

The Service Program

4.6

(59)

Pricing

Starting at $99.95 per month

About The Service Program

The Service Program is a handyman solution designed to help businesses in the lawn care, HVAC, plumbing, construction, pest control, and other sectors streamline processes related to route management, equipment tracking, employee communication and more. Customers can use the online portal to request services, make payments and view prices, improving overall satisfaction and retention rates.

The Service Program allows managers to monitor equipment's repair history by creating custom lists and set up recurring tasks according to organizational requirements. Supervisors can schedule work orders, track inventory and generate quotes or invoices with brand logo. Additionally, technicians can scan QR codes to access customer information, attach images to invoices and capture clients' signature.

The Service Program facilitates integration with QuickBooks, which helps businesses automatically synchronize data across systems. The product is available on monthly or annual subscriptions and support is extended via phone, email and other online measures.

The Service Program Screenshots

The Service Program Pricing and Plans

Starting price: $99.95 per month

Free Trial

Free Version

One Office User

$99.95

per user, per month

Plan includes:

Customer Portal and Mobile App
Flexible Pricing With Support Included
Low Monthly Payment
Private Training
Software Updates Included
Support Included

Two Office Users

$134.95

flat rate, per month

Plan includes:

Customer Portal and App
Flexible Pricing With Support Included
Low Monthly Payment
Private Training
Software Updates Included
Support Included

Three Office Users

$169.95

flat rate, per month

Plan includes:

Customer Portal and App
Flexible Pricing With Support Included
Low Monthly Payment
Private Training
Software Updates Included
Support Included

Five Office Users

$219.95

flat rate, per month

Plan includes:

Customer Portal and App
Flexible Pricing With Support Included
Low Monthly Payment
Private Training
Software Updates Included
Support Included

Ten Office Users

$344.95

flat rate, per month

Plan includes:

Customer Portal and App
Flexible Pricing With Support Included
Low Monthly Payment
Private Training
Software Updates Included
Support Included

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The Service Program Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of The Service Program
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Appointment Scheduling
Asset Lifecycle Management
Assignment Management
Audit Management
Audit Trail
Automated Scheduling
Barcode/Ticket Scanning
Booking Management
Calendar Sync
Checklists
Chemical Usage Tracking
Client Management
Client Portal
Commenting/Notes
Commercial Properties
Commission Management
Communication Management
Communications Management
Confirmations/Reminders
Contract/License Management
Cost Tracking
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Debit/Credit Card Processing
Dispatch Management
Documentation Management
Document Management
Document Storage
Drag & Drop
Driver ETA
Electronic Forms
Electronic Payments
Email Management
Emergency Dispatch
Employee Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Fixed Asset Management
Fleet Management
For Arborists
For Handyman Industry
For Mechanical Equipment
Forms Management
For Pest Control Companies
For Plumbing Industry
For Schools
Fuel Management
Geographic Maps
Geolocation
Groundskeeping Management
Historical Reporting
Image Capture
Incident Management
Inspection Checklists
Inspection Management
Inventory Control
Inventory Tracking
Invoice Management
Irrigation Tracking
IT Asset Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Knowledge Management
Landscape Design
Lead Management
Location Tracking
Lot Management
Maintenance Management
Maintenance Scheduling
Mileage Tracking
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Multi-Location
Online Booking
Online Payments
Order Management
Order Tracking
Parts Management
Payment Collection in the Field
Payment Processing
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Photos/Images
Preventive Maintenance
Project Management
Property Layouts
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Recurring Invoicing
Recurring Orders
Release Management
Reminders
Reporting/Analytics
Reporting & Statistics
Residential Properties
Route History
Route Management
Route Optimization
Sales Reports
Scheduling
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Request Management
SMS Messaging
Status Tracking
Support Ticket Management
Task Management
Task Scheduling
Technician Management
Third-Party Integrations
Ticket Management
Time & Expense Tracking
Timesheet Management
Time Tracking
Vegetation Mapping
Vendor Management
Warranty Tracking
Workflow Management
Work History
Work Order Management

The Service Program Integrations

QuickBooks Online Advanced

QuickBooks Online

QuickBooks Desktop

QuickBooks Enterprise

The Service Program User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

22%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.6

Functionality

4.4

Jay W.

Used daily for more than 2 years

Review source

Reviewed June 2017

I have worked with the SP crew for years now. I have nothing but good things to say about them!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

Cons:

well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Vendor Response

Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal. Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier. Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer! You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

Replied June 2017

Robin B.

Verified reviewer

Events Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Excellent software for our industry

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

This software is so easy to navigate through on a daily basis. We have a Portable Toilet company and tried another software first that we were not happy with, found Service Program and we are so glad we did. This software makes our job easy, also the technical support is outstanding.

Cons:

I wish there was a way to have electronic signature for quotes, work tickets and task.

Reasons for choosing The Service Program

Paul in sales was excellent and very helpful, other companies I had looked out only would chat through the computer, no personal customer service.

Reasons for switching to The Service Program

The other software was not user friendly with a Portable Toilet Service company.

Vendor Response

Thank you, so much, for taking the time to review The Service Program. Nothing is more rewarding than knowing our customers are happy with the software. We developed this software for the industry with one goal in mind, to simplify workflow and it's great to hear that you concur! In response to your comment regarding electronic signatures we do in fact, allow for electronic signature capture, as well as adding pictures of work complete, etc. We are going to have an industry coach reach out to you on how this can easily be achieved to assure you are getting the most out of the software.

Replied July 2019

Marie H.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Waste of time and money

I am very dissatisfied with my experience with the program. I would not recommend it to anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, the program did not route like I had been told that it would. It also had to invoice errors when crossing into Quickbooks. The salesman had made promises regarding the refund that he did not uphold.

Cons:

The program did not route the week like I had been told that it would. It also had invoicing errors when crossing in to Quickbooks. I spent several hours inputting data and ultimately the program did not fit the needs I wanted. It was a waste of time and money.

Vendor Response

Our apologies for your negative experience with our software. We strive to maintain a high standard of quality in our products and service. Upon review of your account, we see that you were provided private training along with screenshots confirming your QuickBooks rental billing and routing using the route configurator were working properly. Although you exceeded your thirty-day guarantee, in an effort to make things right, you were provided a refund of your last month¿s payment, in addition to the original down payment. We would greatly appreciate the opportunity to discuss this further. If you would be willing to talk, please give us a call at 866-480-1879.

Replied April 2019

Tom D.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Using TSP since 2009

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to keep track of jobs and do billing

Cons:

Task history on mobile devices could be more robust

Reasons for choosing The Service Program

It was the best value for the money and interacted with QuickBooks

Marlene K.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Technical Support is Absolutely the BEST

Very very positive!!!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has many features. If a feature isn't perfect there is usually a workaround. The technical support team helps modify features if possible or if not, explains options. I can't say enough about the support. You can talk to an actual person every day during a designated time. You can email questions and receive a response in a reasonable timeframe. There is a website with many tutorials. The support makes the software GREAT. I don't care how good a product is, if you don't have good support, it's not a good product. This software has the VERY BEST SUPPORT EVER!

Cons:

I would like a help section catalog where you could type your question and suggestions/solutions would pop up. Although there are training videos and they are great, sometime I need more specific answers. However, an email to support gives me my answers :)

Vendor Response

We appreciate you taking the time to provide this detailed review. Customer satisfaction is top priority here at Westrom Software. Its great to hear that our support team delivers! We are pleased to hear that you are taking advantage of our online resources and truly value your feedback. Our team is currently in the process of streamlining our robust, 24/7 Online Help Manual to provide our customers with quick solutions to common questions and scenarios at their convenience. Your feedback helps us learn how we can better enhance the customer experience and provide the best customer service possible. Thanks again for your feedback!

Replied May 2019

Patrick T.

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Great Support

Their customer support is the bomb! They are always pleasant and helpful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great.

Cons:

System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out.

Vendor Response

Thank you for taking the time to leave feedback regarding The Service Program. As always, we are pleased to hear of your positive experience with our support team. We pride ourselves in our team and on providing feature rich solutions that will help you run your Service, Maintenance and Construction Pool & Spa business as efficiently as possible. We want you to get the most out of our software! In addition to our dedicated support team, we offer several training options including: a live training forum, private training and an online video training library. We urge you to take advantage of these powerful resources. Thank you again for recommending us!

Replied August 2018

Tim W.

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Customer Service like no other!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customer service is great! I know when we email with a request we will always get a response. The tech support via live chats is a great way to solve simple issues as well. If a feature is not currently available TSP is always willing to customize things so we are able to do/show what we want. This program has allowed us to introduce mobile devices in the field for our pool techs which can then be tracked live back at the store. It has helped keep “misses” from happening. The quickbooks integration is seamless and makes short work of what used to take a lot of time.

Cons:

Has more features than we will ever use. Would be nice be able to set it up where we only see what we are using. Customization of the toolbar would be an amazing addition to an already impressive software program.

Vendor Response

Thank you for taking the time to review The Service Program. We are especially pleased to hear how well The Mobile Solution is working for your company in the field. Our goal at Westrom is to provide an optimal user experience by providing quality software coupled with superior support options. It is great to know that after switching pool software, you are using The Service Program to its full potential and we are happy to be there to support you along the way.

Replied December 2018

Penny E.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Service Program Review

We are very satisfied with The Service Program and would recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Service Program is very user friendly. We have had no issues with the interaction between The Service Program and Quickbooks. The transfer from our very old ancient data base went surprisingly easy. Tech support for the most part has been very prompt and accurate anytime we have had an issue. Any issues we have had have been very few and far in between and easily fixable.

Cons:

Internet based program. Our internet here is awful. We get bounced out of the Service Program when our internet goes down.

Reasons for choosing The Service Program

The ease of implementing The Service Program with Quickbooks

Vendor Response

Penny, your review of The Service Program is greatly appreciated. We're happy to hear your data conversion went smoothly which is what we strive for. It's always nice to hear of the reliability of our Customer Support team as well. Thank you for your feedback!

Replied March 2021

Michele W.

Consumer Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2017

5 Star Customer Service!!

We couldn't be more pleased with our choice for a software company to help our growing portable toilet company!! We extensively researched many companies before choosing The Service Program and couldn't be happier with our choice!! From day 1, the level of friendly, knowledgeable and patient customer service we have received has been excellent. I especially love the LIVE help option that is available. I have never interacted with a company that has provided the feature of two daily opportunities to call in and get the information I need. It has made all the difference. Of course, knowing I can call ANYTIME, even outside the Conference calls is a blessing as well. I never end my work day with any questions as it pertains to making The Service Program work the best it can for our company. I recently called during one Live Help Session while at one of our sister companies. (Different service, retail industry) A fellow employee overheard the interaction ( I had the call on speaker phone) and commented how friendly, easy and knowledgeable the interaction was. She proceeded to mention that she wished the company they dealt with had the ease of service I had just received. As I mentioned, we are a growing company and we just doubled our business with the purchase of a competitors company. The Service Program has made this transition seamless for us! We highly recommend The Service Program for your company needs. The value for your money, the friendly customer service and expertise the staff offer far exceeds any in the industry!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How I can track our inventory as well as get up to the date driver routes to my drivers.

Cons:

N/A

Vendor Response

Thank you so much for such a great review! We work really hard to offer the best software solution for your industry, so I am happy to see that reflected on your implementation. Our professional trainers and technical support professionals remember your excitement to improve your prior process. We understand that with The Service Program you have streamlined making Rentals a simple process. Congrats on acquiring a competitor and look forward to a tenured relationship. Thank YOU!

Replied May 2017

Robert D.

Used daily for less than 6 months

Review source

Reviewed June 2018

The Service Program is a great program to help simplify and organize your business.

The benefits we have received so far from The Service Program include a more organized dispatch system, faster way to send field techs information. Communication from field to office and office back to field only takes seconds now!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Service Program helps the process of switching from paper to digital. There are other programs out there, but what really makes 'The Service Program" stand out from the rest is the absolutely AMAZING tech support. Their support team will reply to your question within minutes not days! The Service Program support team members are very patient, understanding and get right to the resolution of your problem. They have even customized the program to meet our needs! Great people, great program.

Cons:

There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was. Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was. This is something I really hope is in a future update. At least a simple 24 hour history log that records name of the customer, task type, time of deletion and who deleted it. This should be a priority on a future update. Knowing the support team, it will probably be done soon!

Vendor Response

Thank you very much for such a detailed and positive review. As you know, Customer Satisfaction is our number one goal. We consistently strive to develop the best software, customized to your business needs. However, great software is only as good as the team that develops and supports it. We are extremely proud of our team at Westrom Software and we are pleased to hear you are too! We welcome your suggestions on how to improve our software and mobile platforms and we will take them into consideration for future builds. Thank you again for your feedback. It¿s always a pleasure working with you!

Replied July 2018

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