Malcolm! 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Malcolm!

4.9

(36)

Pricing

Starting at £36.00 per month

About Malcolm!

Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers.

Use Malcolm! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups.

Surface Malcolm! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc

Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm!

Malcolm! Screenshots

Malcolm! Pricing and Plans

Starting price: £36.00 per month

Free Trial

Free Version

Micro

£36.00

per user, per month

Plan includes:

Up to 1 Control Panel User
Up to 30 Faqs / Articles
Up to 3 Workflows (Forms/User Journeys) With Unlimited Completions/Payments

Team

£60.00

per user, per month

Plan includes:

Internal Team Management (Manage Privileges & Audit Activity)
Internal Team Review and Approval of Content
Up to 100 Faqs / Articles
Up to 10 Workflows (Forms/User Journeys) With Unlimited Completions/Payments
Up to 5 Control Panel User

Team Plus

£120.00

per user, per month

Plan includes:

Internal Team Management (Manage Privileges & Audit Activity)
Internal Team Review and Approval of Content
Unlimited Control Panel User
Unlimited Faqs / Articles
Unlimited Workflows (Forms/User Journeys) With Unlimited Completions/Payments

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Malcolm! Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of Malcolm!
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Archiving & Retention
Client Portal
Conditional Logic
Content Library
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Capture and Transfer
Data Security
Drag & Drop
File Sharing
Forms Creation & Design
Forms Management
Full Text Search
Knowledge Base Management
Process/Workflow Automation
Real-Time Data
Reporting & Statistics
Search/Filter
Single Sign On
SSL Security
Surveys & Feedback
Tagging
Template Management
Third-Party Integrations
Version Control
Web Forms
Widgets
Workflow Management

Malcolm! Integrations

HubSpot CRM

Zapier

Dropbox Business

Mailchimp

Slack

Zendesk Suite

See all 14 integrations

Malcolm! User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

4.9

Functionality

4.8

Andrew R.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Reviewed October 2021

Great solution to help create clear and workable pathways

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use and integrations were perfect

Cons:

Nothing really - as all software it took a little time to understand how it works but it didn’t take long

Sheryl R.

Verified reviewer

Financial Services

11-50 employees

Used weekly for more than 2 years

Reviewed June 2024

Great product & team

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to use and they are continually developing new features. The team is very helpful and friendly - always happy to answer any questions and go above and beyond with customer support.

Cons:

I'd like to see a little more flexibility with FAQ design & layout

Jo B.

Verified reviewer

Arts and Crafts

Self-Employed

Used weekly for less than 12 months

Reviewed October 2020

Good for an answer base

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area

Cons:

Some settings are quite basic but it makes it stable and easy to use

Verified

Reviewer

Design

Self-Employed

Used daily for less than 12 months

Review source

Reviewed December 2020

WOW

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Malcolm is an incredibly quick, easy and intuitive way to create a knowledgebase for a company of any kind. I highly recommend it.

Cons:

Literally love everything about Malcolm, not sure I can list anything that I don't like.

Verified

Reviewer

Retail

51-200 employees

Used daily for less than 12 months

Reviewed October 2020

Malcolm Helps us Do Better

Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Malcolm's easy to use interface and setup guidance makes it easy for us to implement knowledge panels and workflows than doing it on our own.

Cons:

It's a bit overbearing at times, and can be confusing to navigate.

Gillian H.

Verified reviewer

Insurance

51-200 employees

Used weekly for less than 6 months

Reviewed December 2019

Excellent out of the box FAQ solution, highly cost effective

A genuinely great customer experience - the team at Malcolm have been highly accommodating of our requests and have been very responsive in addressing any queries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy implementation, highly cost effective, great customer support, SEO features out of the box

Cons:

The out of the box reports are a bit lite however they do what we need them to do and there is a GA integration included. They are constantly updating the feature set (I've seen a number of new features in the short time we have been a customer) so I'm sure we'll see more reports in the UI before long.

Reasons for choosing Malcolm!

I came across Malcolm at the 11th hour when researching FAQ suppliers. They were the only supplier I found that met all of our requirements out of the box, the biggie for us was having the FAQs indexed in Google. All that and at a highly competitive price.

Verified

Reviewer

Health, Wellness and Fitness

Self-Employed

Used monthly for less than 6 months

Reviewed October 2020

Easy to set up with beautiful results

Malcolm! offers a centralised, easy to use, amazing looking platform for FAQs and workflows. Beautiful UI/UX. The team has a strong vision and has a clear idea of where they'd like to go with their product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours. It brings me excitement whenever I press preview/publish. Cons: - Excellent and responsive support. Very patient with my long emails and took the time to respond to every question. - Conversational type forms - Custom domains - Webhooks - Progress bars - Email responses - Password protection +much more

Cons:

I love that I can change the language on the user end. Wish each instance could show different languages with a switch of a button by the user or automatically change languages based on user's location. It would allow FAQ or workflows to be shared easily. Would also be good if the Malcolm! could send out information about its new features and updates so we know they're out.

Fraser N.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Reviewed October 2020

Great simple knowledge base

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies.

Cons:

There were maybe a few too many steps that were unnecessary when publishing a standard Q & A post. And also it would be great to be able to clone an instance into another site when you have something that is e.g. a good template.

Verified

Reviewer

Health, Wellness and Fitness

2-10 employees

Used monthly for less than 6 months

Reviewed October 2020

A great source of information for my website visitors

I'm very happy with my Malcom! experience so far. It's going to be a great tool for my business as time goes on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Malcolm! Has provided me with several great tools to both collect information from my website visitors, and to quickly offer them relevant information. The form builder works great and the knowledge base is extremely user-friendly. I haven't gotten too deep into building workflows, but I'm excited to give that feature a try.

Cons:

I don't have any negative features to mention at the time. I was initially a bit confused as to how some of the features worked in unison with each other, but it didn't take long to figure out.

Skye K.

Verified reviewer

E-Learning

2-10 employees

Used monthly for less than 6 months

Reviewed October 2020

Rapid Deploy FAQ's That Increase Engagement

Malcolm has helped our visitors help themselves. They submit fewer support requests and site queries now become sections of our FAQ.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Malcolm works out the box and can be configured to suit your brand in under 5 minutes.

Cons:

Would love a few more templates, the initial selection (while sufficient) could be improved with more options. It would help to match Malcolm! up with our current branding/website layout.

Showing 1 - 10 of 36 Reviews

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