RightAnswers 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

RightAnswers

3.8

(4)

Pricing

Pricing available upon request

About RightAnswers

RightAnswers is a cloud-based knowledge management solution that enables organizations to create, store and manage information related to operations, processes and more in a centralized repository. It enables businesses to provide access to knowledge articles, FAQs, and other content to support customer service representatives and establish self-service capabilities for customers via a unified portal.

RightAnswers allows teams across departments to upload and edit information about customer queries. Issues, resolution, processes and more. Customer service agents can also utilize the built-in search functionality to search and locate information about specific issues or procedures. Pricing details are available on request and support is provided via phone, email and other online measures.

RightAnswers Screenshots

RightAnswers Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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RightAnswers Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of RightAnswers
Decision Support
Full Text Search
Generative AI
Knowledge Base Management

RightAnswers User Reviews

Overall Rating

3.8

Ratings Breakdown

25%

50%

25%

Secondary Ratings

Ease of Use

3.3

Value for money

3.3

Customer support

3.5

Functionality

3.7

Have you used RightAnswers and would like to share your experience with others?

Jeremy S.

Verified reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

UI is out of date and reporting is limited but gets the job done. This is the best we have had yet

Our deflection rate has increased over our previous solution. And our rep sharing has increased too

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reps and customers find what they are looking for so deflections and TTR positively impacted. They are implementing gamification Integrates with NetSuite! Many customers rave about how they find the answers every year at our user conference.

Cons:

Reporting is very limited as the web interface doesn't allow for access to additional fields even in the detailed usage. The UI for reporting is also outdated. Links to links with limited filtering - you kinda have to have an idea of what you are looking for

Terri O.

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed August 2017

A KM solution that our support teams want to use!

Increased KCS adoption and self service deflection

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for a KCS organization. Each of the UFFA actions (Use it, find it, flag it, add it) are all always within 2 clicks. The UI is very intuitive and promotes engagement

Cons:

Training material and videos tend to be outdated or for previous versions. There is an online support portal which is useful but the community is very inactive. We end up contacting support by telephone when we have questions.

Kevin S.

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed April 2017

RightAnswers leaves a lot to be desired

- Super old UI with zero care for the users experience - Does not have the ease of use of more modern wiki style solutions like confluence or quip - Good at storing massive amounts of articles that have a very rigid format and structure - Bad at capturing knowledge from teams and making it discoverable / collaborative - Overall, save your money and pick a more common software platform. There is a reason when you google rightanswers virtually no info comes up (because no one uses them and those who do dont care enough to write anything good about them)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very feature rich

Cons:

UI and UX from the 2000's Poor support No community to help with implementation. Very few people are actually using this product vs other competitors.

Sam G.

Used unspecified for unspecified

Review source

Reviewed April 2015

I am Director of the End-User Computing and we are using this software for improving our support pro

One of the best Knowledge Management tools if you are looking to build a consistent knowledge hub and integrate it into the various applications and to make it available to various support teams.

Ratings Breakdown

Ease of use

Customer support

Showing 1 - 4 of 4 Reviews