Supportmate 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Supportmate

4.4

(5)

Pricing

Starting at A$7.50 per month

About Supportmate

Supportmate is a user-friendly scheduling application, which also helps businesses manage staff timesheets, invoicing, and compliance reports. It comes with a combination of mobile apps to manage clients, staff, schedules, participants, and more.

Supportmate Screenshots

Supportmate Pricing and Plans

Starting price: A$7.50 per month

Free Trial

Free Version

Basic

A$7.50

per user, per month

No plan information available

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Supportmate Features

Popular features found in Employee Scheduling
Alerts/Notifications
Attendance Management
Calendar Management
Employee Management
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Schedule Distribution
Self Service Portal
Shift Swapping
Timesheet Management
More features of Supportmate
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Automated Scheduling
Availability Management
Client Management
Clock In/Out
Compliance Management
Customizable Reports
Data Import/Export
Drag & Drop
Employee Database
Employee Portal
Employee Scheduling
Forecasting
GPS
Mobile Alerts
Online Time Clock
Overtime Calculation
Progress Notes
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Scheduling
Shift Management
Shift Scheduling
Sick Leave Tracking
Task Scheduling
Third-Party Integrations
Time Clock
Time Off Requests
Vacation/Leave Tracking

Supportmate Integrations

Xero

MYOB Business

Supportmate User Reviews

Overall Rating

4.4

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.4

Functionality

4.4

Have you used Supportmate and would like to share your experience with others?

Kurian C.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Reviewed May 2022

Excellent Rostering and Employee management software

Overall an excellent experience right from onboarding to management and implementation of new features. the team is very approachable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are heaps of features we love about this software, Easy to use and train, easy to manage, can be used on the go, has a free client app, the cost is one of the most affordable in the market, no hidden costs, has got free on-call support which most of the other software lack.

Cons:

few additional reports that we have communicated to the team already.

Reasons for choosing Supportmate

most of the softwares

Zeinab H.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 2 years

Reviewed June 2022

Supportmate effective care management system look nowhere else.

My overall experience with supportmate has been excellent. They are quick to get back which we really need on a busy schedule and they take feedback and are always looking to update the system to be more effective and user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the simple, effective and efficient layout that supportmate provides.

Cons:

I would suggest a timetable option for the support coordination.

Stephen B.

Verified reviewer

Accounting

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Frustrating

Frustrating. Time wasting to have to copy/paste calendar entries. Updates are missed unless the Supportmate app is constantly referred to.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Apparently Australian developed, which is encouraging

Cons:

Unable to link Supportmate calendar to main calendar apps. This is a basic and critical functionality that competing apps can do.

Joanne J.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed April 2022

Supportmate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, training staff is easy with support videos. The support staff is approachable and they even customize the software for the company. Lots of features with a simple, yet powerful interface.

Cons:

Few new functions which we have informed the team and they are happy to add them for us.

Jared C.

Verified reviewer

Recreational Facilities and Services

51-200 employees

Used daily for less than 12 months

Reviewed May 2022

Great Support software backed by a great team