Maestro PMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Maestro PMS

4.3

(23)

Pricing

Starting at $25,000.00 one time

About Maestro PMS

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, private cloud, self-hosted or on-premise.

Designed exclusively for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups looking to support a full service operation across a single or multi-property portfolio, Maestro has been the answer for over 43 years and paved the way for cutting edge innovation to serve their clients. Maestro is a robust and feature rich property management system (PMS) with integrated modules to manage all facets of the guest journey including front desk reservations, yield and rate management, sales & catering, spa and activities, integrated partner point of sale (POS), membership and loyalty, condo owner management, online direct booking engine, while digitalizing the guest journey from point of booking through to check out and everything in between! Maestro’s touchless and mobile app technologies — including contact-free web/mobile/kiosk check-in, mobile key integration, online p...

Maestro PMS Screenshots

Maestro PMS Pricing and Plans

Starting price: $25,000.00 one time

Free Trial

Free Version

Basic

$25,000.00

flat rate, one time

No plan information available

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Maestro PMS Features

Popular features found in Property Management
Commercial Properties
Communication Management
Contact Management
Document Management
For Residential
Listing Management
Online Payments
Rent Collection
Rent Tracking
Tax Management
Tenant Tracking
Work Order Management
More features of Maestro PMS
Access Controls/Permissions
API
Booking Management
Built-in Accounting
Catering Management
CRM
Customer Database
Customer History
Data Import/Export
Developer Portal
Electronic Signature
Email Management
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Mobile Access
Mobile App
Multi-Location
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Reservations Management
Reviews Management
Self Service Portal
Single Property
SMS Messaging
Spa/Activity Management
Testing Management
Third-Party Integrations

Maestro PMS Integrations

Tripleseat

Book4Time

ResortCleaning

Whistle Messaging

Maestro PMS User Reviews

Overall Rating

4.3

Ratings Breakdown

43%

Secondary Ratings

Ease of Use

3.8

Value for money

4.2

Customer support

4.3

Functionality

4.0

Chris B.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed October 2017

Fantastic customer support drives feature rich PMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Cons:

As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

Ryan B.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Used it for 7 years

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

Ratings Breakdown

Ease of use

Functionality

Pros:

Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again.

Cons:

The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

Madison D.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Maestro PMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

Cons:

The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Vendor Response

Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.

Replied July 2019

Erin E.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Maestro Review

Over all, we like using Maestro PMS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Transaction details, Customer Support, Auditing Reports

Cons:

Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

Reasons for choosing Maestro PMS

The Sales department was very convincing and our CPA recommended Maestro

Reasons for switching to Maestro PMS

There were discontinuing updates and support

Vendor Response

Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

Replied July 2019

Andy O.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Top Notch System and Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

Cons:

Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

Vendor Response

Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs.

Replied August 2019

Verified

Reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Best PMS for independent properties

The best thing about Maestro PMS is the support team associated with the product. From the rep. in the analytics department, to the one in customer support, every team member you interact with is there to help you in any way they can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Availability to create the system as we see fit! The opportunities to customize our property to our liking is very beneficial! The analytics that come with the PMS are outstanding!

Cons:

Connectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.

Douglas D.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Maestro

Not good. Very difficult to train employees to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great product for a larger type hotel. There are not many things I do like about this product. Very hard to use.

Cons:

Antiquated. Very difficult to use and train to use. Maybe we had an old version but it seemed impossible.

Vendor Response

Thank you Douglas for recognizing that Maestro is "a great product for a larger type hotel". With a reputation for exceptional service, extensive features and partner integrations we are proud of our 8 years working with the Inn on the Hudson. Since your change in 2017 you have missed a plethora of new innovations that would benefit the property (all free to clients). The browser version and mobile apps provide portability for guests & staff, can be hosted in the cloud or on-premise and bring a fresh view of your data, extremely well received by clients. Our in-app live chat support gives users instant simplified direct live help. The new Tablet version is on track for this year giving front line staff & management an intuitive new design. New users are educated quickly via on demand training and monitored and report card based elearning, bringing more value to clients invested in Maestro. We invite you to have another look at Maestro when the opportunity presents itself.

Replied January 2020

Monica P.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Not for Beginners

I would only recommend this program if you have an extensive program where the actual software people come to your property can assist you. This is a very length system. Good luck choosing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to merge between multiple properties for hotels.

Cons:

This system was so confusing at first. I came from using Opera. I am used to operating many windows at once. This system is very stubborn you cannot even easily escape a rating query without making a reservation. I think there needs to be an easier way to look up rates without having to plug in a turn away code every time. I did not like how you could only have one screen up at a time. I do not recommend this system for larger properties, it was difficult for my staff to understand and multi-task with this system. It takes so much time to learn the tips and tricks for the system. I think they need to allow multiple windows. Also, I had many problems when my credit card information rules would change and over authorize cards when checking guests in.

Joel O.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Wow!

I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do. I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily. We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Maestro is without a doubt the most impressive piece of PM Software I have come across. It is incredibly robust with functionalities for everything my heart could ask for. Customer service and tech support is top notch!

Cons:

It is impenetrable to a new user and training a new Front Desk Agent is an involved process.

David J.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Feature Rich System at a Great Price, and Great Support Too!

Maestro is a very feature rich system that rivals it's major competitors at a far less cost. Additionally, the support and training supplied by Maestro has been second to none, with nearly all support incidents resolved with only a single call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Maestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on.

Cons:

While Maestro has great reporting options, I wish there was an end-user in-app custom report feature similar to what one might find in Salesforce without the price of additional licenses. Although you can export to excel and csv formats in the end its still just exporting canned reports. Also, while they have an analytics product, it still requires additional licenses.

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