Direct Care Innovations 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Direct Care Innovations

5.0

(11)

Pricing

Starting at $6.00 per month

About Direct Care Innovations

Direct Care Innovations (DCI) is a scheduling solution designed for providers and agencies in Medicaid, Medicare, and managed care. DCI offers time and attendance tracking, authorization management, payroll and visit verifications. It is compatible with Windows and Mac operating systems.

Users can manage overtime, employee rotations and client staffing ratios. Additional features include on call staff management, leave request management, a shift trading portal for staff, client input on staff schedules and mobile scheduling. Managers can also handle payroll and billing.

The authorization management module includes data management and reconciliation for Medicaid, Medicare and more. It can be used by provider and government agencies, and the module can integrate with existing databases for direct data import. The training module provides compliance profiling, online training integration, monitoring and reporting tools.

DCI offers an online help desk, plus phone and email support. Pricing is per user per month.

Direct Care Innovations Screenshots

Direct Care Innovations Pricing and Plans

Starting price: $6.00 per month

Free Trial

Free Version

Basic

$6.00

per month

No plan information available

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Direct Care Innovations Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Direct Care Innovations
Attendance Tracking
Availability Management
Calendar Management
Claims Management
Claims Scrubbing
Class Scheduling
Compliance Tracking
Employee Database
Employee Management
Employee Scheduling
Facility Scheduling
Insurance Eligibility Verification
Multi-Location
Payroll Management
Real-time Scheduling
Reporting/Analytics
Scheduling
Shift Swapping
Skills Tracking
Time & Attendance
Time Off Management
Time Tracking
Variable Workforce

Direct Care Innovations User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

4.9

Functionality

4.9

Have you used Direct Care Innovations and would like to share your experience with others?

jennefer t.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

dci

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use and great customer service from all departments.

Cons:

nothing. It is all great and exceeded our expectations.

Reasons for switching to Direct Care Innovations

We needed something better for our employees and more cost effective for the company.

Vendor Response

We are so happy that DCI has helped your organization and to partner with you all! Thank you so much for your time in leaving us feedback!

Replied November 2020

Trevor C.

Non-Profit Organization Management

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2017

Welcome to the 21st Century! Changed how we do business!

Staff expenses have lowered. Receivables, total outstanding has dramatically decreased. Time savings, our staff is now able to dedicate their time to other areas that had been previously neglected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would like to say something like, the ease of use and streamlined capabilities of DCI Software cut our time spent on billing in half and have saved us money. BUT! In reality this software has cut our billing time by at least a factor of 3 and only continues to improve. Although difficult to quantify at this point, there is no doubt that since we have implemented DCI that our billing metrics have improved dramatically, easily saving us tens of thousands of dollars annually.

Cons:

When we first rolled out DCI the reporting capabilities were not getting our operations staff the important decision making data that we had hoped to get. However, after working with the DCI staff they were quickly able to create customized reports that met our needs.

Vendor Response

Trevor, thank you so much for taking the time to leave feedback for DCI. We are excited to hear about all of the time and money your company is saving and most importantly that your staff is able to focus again on important areas they previously did not have the time to do so! Also, very glad to hear that you were able to work with the DCI team to make customizable reports that provide value and meaning to your company. Should you ever need us again please do reach out!

Replied August 2017

Donna S.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Makes My Life Easier

It has been an excellent partnership and real time work experience. The system today works great and makes my life so much easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great implementation team and the DCi team are great partners motivated to support our business needs. They took the time to fully understand our business which makes it easier to discussion any new opportunities

Cons:

I honestly do not yet have any cons, but I see so much additional opportunity possible that we continue to work with DCI on.

Mikaela O.

Used daily for more than 2 years

Review source

Reviewed September 2017

Excellent, robust system

Reduced overtime, more efficient scheduling, staying within authorizations, maintaining training compliance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use for all user levels. From end users to supervisors to administrative staff, the system is user-friendly. The best part of this software is that it's sophisticated enough to be used for all of a company's needs, including time-keeping, payroll, billing, scheduling, and training compliance.

Cons:

Due to how many different tasks the system can perform, it can take some time to get to learn how to use at an administrative level, but the customer service provided is phenomenal.

Vendor Response

Hi Mikaela, We are so very happy to hear that DCI is saving your company so much time and money as well as an easy to use efficient system. Please let us know if you ever need anything or have any feedback for anything that we can improve upon. Have a great day!

Replied October 2017

Marisela G.

Verified reviewer

Accounting

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2017

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is super easy to use and has a lot of various reports that are very helpful when researching punch issues.

Cons:

Authorizations do not show an ongoing history of the changes that were made to it. For example if 10 units were added or the dates changed you don't see the history just when the auth was created.

Vendor Response

Marisela, thank you so much for your wonderful feedback! We are excited to hear that DCI is very easy for you to use & that the reports are helpful for researching issues. Changes to an authorization can be seen in the Admin environment and we are currently working on some features that are in the test environment that I think you will find helpful. We take our customers feedback very seriously as you know we are always updating our system with feature enhancements. We will have someone from our product team reach out and discuss these items with you. Thanks again!

Replied August 2017

kenneth w.

Individual & Family Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Very Easy to use. Training videos and tracking is a huge help.

This software makes are entire job easier. Much less time doing administrative activites and more time for providers and clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to track training. overtime tracking. Reports are exportable. Easy to train providers and clients how to use.

Cons:

Limited character input on note section in punch entry. Expired training report could be more searchable.

Vendor Response

Hello Kenneth, Thank you so much for taking time out of your day to leave feedback for DCI. We are very glad to hear that it is easy to use as well as finding the training videos helpful. And I have good news for you-if you click on the add note button the character limit there has now been removed! It is feedback like yours that always helps us to improve. So, thank you again! -DCI Management

Replied March 2018

Dianne M.

Used daily for less than 2 years

Review source

Reviewed August 2017

Excellent, time saving with increased accuracy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of accessing large amounts of data with one comprehensive report and ability to upload data files.

Cons:

Some confusion with linking accounts for new users, with training, issue resolves .

Vendor Response

Diane, thank you so much for taking time to leave feedback for DCI! We are so glad to hear that you feel that Direct Care Innovations is saving you time with one comprehensive report & your ease of use to upload data files. We are also happy to hear, that with training, the linking account issue resolves itself. Please feel free to reach out to us if you need anything further 480-295-3307.

Replied August 2017

Ty M.

Individual & Family Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2017

Simple easy to use system! So much Value

Hundreds of hours of saved time with DCI online Time collection, see all the information regarding my clients, declining auth balances, easy to schedule and shift swap from my iPhone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The value it provides across all departments, one vendor for all our needs authorization management, training/certification, purpose built scheduling, time entry and EVV, compliance and agency approvals

Vendor Response

Thanks for the review Ty! It's great hearing how DCI is saving so much time and that your staff is finding it simple and easy to use!

Replied June 2017

Mindi M.

Individual & Family Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2017

I get straight forward, easy to use, information with just a few clicks!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of generating meaningful reports helps expedite monthly dashboard entries and our coordinators are saving significant amounts of time each month generating staff schedules within minutes!

Vendor Response

Thank you for your feedback Mindi! We are very happy to hear that our software benefits you daily and your ease of use!

Replied July 2017

Laura H.

Used daily for less than 12 months

Review source

Reviewed August 2017

Keeps me in compliance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With the new EVV requirements coming for Medicaid services, DCI allows for me to use one system for EVV and for my payroll and authorization tracking needs.

Cons:

Vendor Response

Thank you so much for your feedback Laura! We are very happy to hear you are all set for the upcoming EVV mandate!

Replied August 2017

Showing 1 - 10 of 11 Reviews

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