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Vantage Point

Overview

Vantage Point 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Vantage Point
Vantage Point
4.0
(2)

Pricing

Pricing available upon request

About Vantage Point

Vantage Point is a workforce management solution that helps organizations manage workforce planning, scheduling, forecasting and other operations. The application comes with a forecasting and scheduling tool with regressing analysis, which automatically evaluates customer satisfaction across different contact channels to optimize customer engagement.

Vantage Point lets organizations streamline numerous activities related to workforce contact centers, front/back-office operations, multi-site jobs and more. Additionally, managers can gain insights into average response time, agent performance, operational goals, and other metrics through analytics.

Vantage Point Screenshots

0
0

Vantage Point Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Vantage Point Features

    • Popular features found in Workforce Management
      Attendance Tracking
      Automated Scheduling
      Budgeting/Forecasting
      Compliance Management
      Employee Management
      Payroll Management
      Performance Management
      Reporting/Analytics
      Self Service Portal
      Skills Tracking
      Time Off Management
      Timesheet Management
    • More features of Vantage Point
      Employee Scheduling
      For Call Centers
      Labor Forecasting
      Performance Metrics

    Vantage Point User Reviews

    Overall Rating

    4.0

    Ratings Breakdown

    5

    50%

    4

    0%

    3

    50%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    3.5

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    4.0

    Have you used Vantage Point and would like to share your experience with others?

    VR

    Verified
    Reviewer

    Used daily for more than 2 years

    Review source

    Reviewed February 2018

    In for the Long Haul it has 23 industry firsts and they do Custom work!

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    You can design what you need and the developers work with you! Do not have to hope enough users want what you want!

    Read More

    rK

    rebecca K.

    Verified reviewer

    Retail

    1001-5000 employees

    Used weekly for less than 12 months

    Review source

    Reviewed December 2019

    Functions are there, ui isn’t.

    3

    We use it for scheduling purposes, including OT, vacation/sick etc.

    Ratings Breakdown

    2
    Ease of use
    3
    Functionality
    icon
    Pros:
    I like the functions that pipkins has. We use it for scheduling needs, planning and scheduling needs.
    Cons:
    For one you have to use internet explore for agents to log in and view their schedules etc. the interface really needs work.

    Read More

    Showing 1 - 2 of 2 Reviews

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