Salesforce Work.com 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Salesforce Work.com

4.0

(43)

Pricing

Pricing available upon request

About Salesforce Work.com

Work.com (formerly Rypple) is Salesforce.com's solution for driving organizational performance. The system is used by organizations that are looking for an approach to drive individual and team performance. With the solution, managers can coach their team members and deliver feedback on how individuals are performing against their goals.

Work.com is suitable for companies that need to align everyone on common goals, and track performance towards individual, team, and overall goals. Work.com integrates with Salesforce's suite of CRM, service, and social tools.

With Work.com, managers can publicly acknowledge and reward their top performers, creating more driven team members focused on improving close rates. Managers can deliver real incentives via Amazon gift cards, enhancing team morale and showcasing top performers.

At the end of each evaluation period, managers can assess the performance of each individual. With 360 feedback tools, you can also incorporate feedback from other team members and cross-department managers.

Salesforce Work.com Screenshots

Salesforce Work.com Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Salesforce Work.com Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of Salesforce Work.com
360 Degree Feedback
Benefits Management
Document Management
Employee Benefits Administration
Employee Engagement
Employee Portal
Employee Profiles
HR Management
Individual Development Plans
Ongoing Performance Tracking
Process/Workflow Automation
Self Assessment
Weighted Performance Measures
Workflow Management

Salesforce Work.com User Reviews

Overall Rating

4.0

Ratings Breakdown

35%

44%

14%

Secondary Ratings

Ease of Use

3.5

Value for money

3.8

Customer support

3.7

Functionality

4.0

Almodyr B.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed February 2023

Personal experience

My overall Salesforce experience has been very positive. The platform has proven to be extremely user-friendly and intuitive, making it simple to customize and manage the system.

Ratings Breakdown

Ease of use

Functionality

Pros:

Salesforce appeals to me because it is a simple, cloud-based platform for managing customer relationships, tracking leads, and automating sales processes.

Cons:

The least that I liked aspect of Salesforce is its complexity. It is a powerful platform, but it can be difficult to learn and use, especially for non-technical or inexperienced users.

Thomas K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

SalesForce for the small user

We were attempting to organize our internal processes in Salesforce, granted our process were not well developed, our hope was we could fine tune processes and implement them in Salesforce. We share the blame for the difficulty because we really needed better developed processes, but we were pretty early in the development of our business. Probably should have waited a couple years before turning to SalesForce.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great functionality, decent customer support and training were available to us. We found when we ran into issues, we had difficulty getting someone to help us

Cons:

Too cumbersome for a small organization. We were always working on the implementation versus running the daily business.

Reasons for choosing Salesforce Work.com

Reputation and recommendation from friends and associates in more sophisticated businesses.

Reasons for switching to Salesforce Work.com

ACT was too passive and Salesforce seemd like a much more activity based and data reporting solution.

Mary H.

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

Would not recommend.

We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatter - sharing information with colleagues as well as recognition badging system

Cons:

Goal Setting and Performance Reviews Expensive

Jackeline S.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Salesforce is one of the bestest and comfortable softwares to work and complete daily tasks.

I personally like it, is one of the bestes platforms compare to the others I used in past works

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I actually like that everything is super easy to find, if I need to find my client's documents I can do it really fast and even call them or send them an email through it.

Cons:

I could say that the set up is a little complex but you can handle it.

Reasons for switching to Salesforce Work.com

Five9 actually has a lot of problems and it disconnects you from the system

Jo L.

Philanthropy

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

SF has a lot of features but isn't intuitive at all to use; you have to learn a difficult language to use it.

We recently purchased Fonteva to record our registrations for a national conference. It was a nightmare, and wouldn't do even the most basic functions without adding on expensive services. We had to sort our reports by hand to get even the simplest name badge information: first, last, state, organization. It was very disappointing that it couldn't communicate better with SF as it had been sold to us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has many features and options that can do many things to track donors, sales, record contacts, follow up and make notes on activity history. It keeps record of event specifics by campaign and allows us to communicate with our trained volunteers across the nation, making it an effective tool for inspiring and encouraging them.

Cons:

When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.

william g.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Terrific account management, order processing, sales management, reporting and then some platform!

In general, it is an amazing tool that helps productivity and sales management performance, I highly recommend it!

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of use Complete tool used by the entire team; sales, account management, finance, operations, product delivery Customization Workflow processes for account management and project management Integration with marketing platforms such as Watson/IBM Silverpop for email marketing Add-on modules such as Wave, a truly amazing reporting module Ability to create custom proposals, contracts, work orders in one click Integration with Outlook

Cons:

Some data entry can be mundane Some of the set-up is quirky but that could also be at our request from initial set up years ago

Chelsea M.

Philanthropy

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed July 2017

My Experience In SalesForce.

Aside from the glitches (which to be honest, any platform is going to have at least some), I generally enjoy the software. It does not have great aesthetic appeal, but it does the job we need it to, and that's what matters.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful software to keep a massive company working together. I work for a Billion dollar company, so it's a tough job to keep it's staff in rhythm. SF enables us to keep that up as much as possible. We can communicate in a variety of ways, and it integrates pretty seamlessly with our company email provider.

Cons:

Can be hard to find clients' files - there are glitches that mean searching multiple ways to track these files down. It's frustrating, because we do NOT want to miss anything or create a duplicate client file. For example, if I am looking for a specific company in Louisiana, typing the company name is rarely sufficient. I will likely need to look by 1) phone number, 2) address, 3) variations on address (e.g. the street number and name of town), 4) zip code only, 5) partial company name, 6) company entity, 7) members and/or officers of that company. Sometimes we will quite literally do each of those steps, and we STILL cannot find that file in SF, even though it is most definitely there and one of us created it. This is an issue I run into multiple times a day, and one I've adjusted to, but I know our entire team would be greatful if the seach function of Salesforce was a bit more robust/comprehensive.

Kelly G.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

As a manager - this is amazing.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love salesforce work.com - it's an amazing tool to engage employees and to make reward them for a job well done. The feature of offering immediate feedback is fantastic.

Cons:

Price. That is all I can say about any salesforce product is the price tends to be incredibly high, making it difficult for large teams.

Antonina M.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed March 2017

Salesforce is a great platform

Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic.,easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality