Prompt.io 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Prompt.io

4.0

(9)

Pricing

Starting at $1,000.00 per month

About Prompt.io

Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels.

Prompt.io offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message.

Prompt.io features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their customers.

Prompt.io offers subscription pricing and is available in three different pricing plans: Starter, Pro and Enterprise, based on the number of users and interactives. The vendor offers online support to customers during regular business hours.

Prompt.io Screenshots

Prompt.io Pricing and Plans

Starting price: $1,000.00 per month

Free Trial

Free Version

Basic

$1,000.00

per month

No plan information available

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Prompt.io Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Prompt.io
2-Way Messaging
AI Copilot
Alerts/Escalation
API
Application Management
Automated Responses
Call Center Management
Contact Management
Contextual Targeting
CRM
Customer Database
Customer History
Customizable Branding
Customizable Forms
Drag & Drop
Engagement Tracking
Feedback Management
Interaction Tracking
Live Chat
Location-Based Marketing
Mass Texting
Message Personalization
Polls/Voting
Push Notifications
Real-Time Data
Reminders
Reporting/Analytics
Scheduled Messaging
Self Service Portal
SMS Marketing
SMS Messaging
Social Media Integration
Surveys & Feedback
Text-to-Win

Prompt.io Integrations

NationBuilder

Salesforce Sales Cloud

Twilio

Ytel

Slack

Bandwidth

Prompt.io User Reviews

Overall Rating

4.0

Ratings Breakdown

56%

22%

11%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.0

Functionality

4.2

Have you used Prompt.io and would like to share your experience with others?

Verified

Reviewer

Venture Capital & Private Equity

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed April 2019

Incredible Product that Helped Us Grow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatbox was easy to use, and more importantly, easy for our users to interact with

Cons:

It took us some time to fully understand what it is capable of

Brenda P.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed September 2024

It's great for messaging peer to peer or broadcast

Prompt.io does a great job with tags I enjoy how they are color coded and easy to add or remove. I really enjoyed learning new features as they do come out often.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very easy and straight forward to set up and manage.

Cons:

I would have liked for each individual organizer or person sending out texts to have their own inbox as when there was replies everyone on the team got to see all messages.

Reasons for switching to Prompt.io

It seamed to be a better option with the included features and price at the time.

Kim C.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Too spotty of service to rely on

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

Cons:

Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams.

Vendor Response

Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further

Replied September 2019

Claire P.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2019

Useful Product, Responsive team

There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.

Cons:

When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro.

Vendor Response

Hi Claire, We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us!

Replied September 2019

George A.

E-Learning

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2017

Extremely flexible company with a great product.

We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

Cons:

Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

Vendor Response

Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.

Replied July 2017

Tom H.

Verified reviewer

Real Estate

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Executive

I love the support team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease-of-use and functionality were by far most appealing

Cons:

None that jumped right out at me. The product works very well.

Vendor Response

Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

Replied September 2019

Steve S.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Reviewed January 2020

Simplified user engagement and increase ROI within a very short time period!

The Chatbox team from[SENSITIVE CONTENT HIDDEN] make the process so seamless and very professional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. [SENSITIVE CONTENT HIDDEN]

Cons:

No issues with the software, other than I wish I had found these guys earlier!

Reasons for choosing Prompt.io

The time to market with Chatbox was the main reason we went with them, given other providers didn't seem to have such a "Drag and Drop" setup.

Vendor Response

Hi Steve, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

Replied January 2020

John J.

Real Estate

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Consistent Errors, Bad Choice

I would NOT recommend Chatbox if your business relies on texting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's convenient to be able to text from Salesforce.

Cons:

It ceases to function almost daily, there are constant errors and missed texts. They are never available for support.

Brian A.

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

Chatbox saves me time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over.

Cons:

Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it.

Showing 1 - 9 of 9 Reviews